Please read below for answers to Frequently Asked Questions regarding your enrolment, ID card, tuition fees, personal details including changing your name, programme changes and more!
If you contacted us and your enquiry was closed and you were directed to visit this page, it is because we think the answer to your question is in these FAQs. Using these FAQs is the fastest way for you to find your answer. If you cannot find the answer to your question, please re-open your enquiry using the link in our response to you.
We have grouped the FAQs up into sections. To jump to a specific section, please click on the relevant link:
Enrolment is the process whereby you become a registered student. It involves you checking that the information that we have for you is correct, sending us any information that we're missing and confirming that you will be studying with us on your chosen programme.
In order to be fully enrolled, you should complete Pre-Enrolment in MySIS, the Student Record system. You will be required to:
Full guidance on the enrolment process is available online, including a timeline of the process, deadlines, what documents are required from you (including what documents are acceptable) and what services and facilities you will have access to once enrolment is complete.
If you have any questions about enrolment or any aspect of the process, please do have a look through the rest of the FAQs on this page to see if your query has already been answered.
MySIS is the QMUL student record system and is the platform you will use to complete Pre-Enrolment. MySIS records your enrolment information, registered modules, financial information, personal details and provisional results, amongst other things.
After you have been invited to complete Pre-Enrolment, once you have logged in to MySIS you should be able to see the 'My Enrolment' tab as an option along the menu bar at the top of the screen. If you have access to the task then you are eligible to complete it and should do so as soon as possible in order to ensure a smooth enrolment onto your programme.
If accessing MySIS from a mobile device, you can access the menu options via the 3 horizonal lines in the top right hand corner.
You should complete Pre-Enrolment by your enrolment deadline. Failure to do so means you risk de-registration.
Once you are eligible for enrolment, you will receive an email inviting you to complete Pre-Enrolment in MySIS. This email also contains your MySIS log-in details. Please see our enrolment timeline for guidance on when these invitations will start to be sent out to the personal email address you gave us during the application process.
Please note that Admissions and IT Services cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Pre-Enrolment with your login credentials or your credentials are not working.
Queen Mary Enrolment takes place every working day until the enrolment deadline for those students who have completed Pre-Enrolment and uploaded a suitable identity document. Please remember to check your email accounts - if Queen Mary Enrolment hasn't been completed yet it may be because we've asked you to upload further documentation (e.g. a clearer photo of your identification document) before we can proceed.
You can view our Enrolment Timeline to get an overview of when you can expect things to happen.
Please note that Queen Mary Enrolment will start for most students in January. Emails are sent following a change to your enrolment status so please make sure you check your personal and QMUL email accounts for updates and information on your status.
Please be advised that we cannot accept requests to be enrolled early. Queen Mary enrolment for undergraduate and postgraduate taught students with a start date of Monday 16 January will start on Friday 6 January 2023.
We enrol students on a daily basis and are enrolling in the order that students completed their Pre-Enrolment.
Therefore, please be patient and wait for Queen Mary to take place.
Please also remember to check your QM email account. We will email you to confirm that you have been enrolled but we will also email you if we cannot complete your enrolment as we require you to re-upload a document, such as a valid proof of ID.
The latest official date for becoming fully enrolled or for resolving temporary enrolment is recorded on our Enrolment Deadlines webpage.
For students starting a programme in January 2023, the enrolment deadline is 3 February 2023. If you have been granted temporary enrolment, you must convert this to full enrolment by 10 February 2023.
You must complete Pre-Enrolment in MySIS by your enrolment deadline (3 February 2023). Failure to do so will mean that Registry Services will not be able to proceed with your enrolment. If you complete Pre-Enrolment after the enrolment deadline, Registry Services will seek authorisation from your School/Institute who have the final decision on whether they will or will not allow you to enrol late onto the programme before they can proceed.
If you fail to complete Pre-Enrolment by the enrolment deadline and your School/Institute do not authorise your late enrolment onto the programme then you will be de-registered from the university.
There are a few ways that you can check your enrolment status. Please be reminded that once you have completed Pre-Enrolment, this does not mean that you are fully enrolled - Queen Mary Enrolment still needs to take place which will lead to your full or temporary enrolment.
1. Check your email!
Please be advised that we send update emails to both your personal and Queen Mary email addresses as you progress through the enrolment process. These emails will confirm things such as:
2. Check 'My Details' in MySIS
You can view your enrolment status in MySIS in the ‘My Details’ tab. Scroll down to ‘Enrolment Status’ and you will be able to see what your status is:
3. Check 'My Enrolment' in MySIS
Once you have completed Pre-Enrolment, the task will appear differently to you and it will confirm at the top of the page that you have completed the task. Please wait for Queen Mary Enrolment to take place.
Within the 'My Enrolment' tab, if you have been granted temporary enrolment, the task will allow you to view your temporary enrolment details and will display the check that you have failed. A failed check is indicated by a cross (x) in a circle. You should resolve your temporary enrolment in order to become fully enrolled.
If you are still unsure why you have been temporarily enrolled, please refer to your enrolment email as this specifies which check you have failed and requires resolution. The email subject line is 'Your Enrolment at QMUL'.
As part of Pre-Enrolment you are asked to upload a photo of yourself (for your student record and student ID card) and a photo of your identification document, such as your passport biographic details page. Full guidance is available in the task regarding what constitutes a suitable image. Some guidance on how to upload the images is below:
This should be a clear photo of yourself in a .JPG format and less than 2mb.
NOTE: When viewing the preview of what you have uploaded, please be aware that this is what QMUL staff will see when processing your enrolment. Please make sure the image is clear and meets the requirements of what constitutes a suitable image of yourself. If we cannot see the image clearly or it is not suitable then this will delay your enrolment as we will not be able to proceed.
This should be up to two photos/documents that prove your identity and nationality. Uploads should be less than 3mb and must be one of the following file types: JPE, JPEG, JPG, PDF, DOC, DOCX or PNG.
Acceptable documents are listed on our enrolment documentation webpage.
NOTE: When viewing the preview of what you have uploaded, please be aware that this is what QMUL staff will see when processing your enrolment. Please make sure the image is clear and meets the requirements of an acceptable identity document. If we cannot see the image clearly, it has expired or it is not sufficient evidence of you identity or nationality then this will delay your enrolment as we will not be able to proceed.
You can replace a photo or document by uploading another.
If you cannot upload your photo/documents and you have tried re-uploading as a different file type and followed the guidance above (noting that your 'Photo Upload' can only be a .JPG file), please email your documents to your enrolment team who will be able to assist you. Please be advised that all teams receive a high volume of enquiries during the enrolment period and we aim to respond to you within 10 working days, although it may take longer during peak periods:
As part of our Enrolment checks, we are required to check that you have a valid photographic identification document that proves your identity and nationality. Full guidance of what is accepted can be found on our Enrolment Documents webpage.
We cannot proceed with your enrolment if you have not uploaded sufficient ID and your enrolment status will remain as pre-enrolled. You must do so by the enrolment deadline of Friday 3 February 2023.
We may contact you if:
1. The type of ID you have uploaded does not meet our requirements
If you have uploaded anything other than what is listed on the Enrolment Documents webpage linked above, it is likely that we will not be able to proceed with your enrolment / we will contact you asking you to provide more ID.
Typical examples of insufficient ID for students based on campus are:
If you have uploaded one of the examples above as your proof of ID, that is likely the reason why you have been asked to provide more.
2. There is an error with the file and we cannot view it
If you know the document you have uploaded is valid as per our guidance, sometimes we ask you to provide more ID simply because the document you have uploaded is corrupt and we cannot open it. We ask that you re-save your image and re-upload it in MySIS - please don't simply re-upload the same image as it's likely that the error will still exist. Please be reminded that you should be able to see a preview of your image within the task. If you can see the image, it’s probable that we will be able to see it, too.
3. The image is too blurry or unclear for us to verify the details
If we cannot make out the details in your ID because it is too blurry, it is a poor quality copy or you have cropped out parts of the document that we need to see, you should re-upload a good quality photo/copy of your document.
Please see our Enrolment Documentation webpage for guidance on acceptable documents that you should upload during Pre-Enrolment. We encourage all students to check ahead of Pre-Enrolment that you have a valid identification document and, if you do not, that you apply for one in plenty of time.
You must have completed Pre-Enrolment and uploaded sufficient ID by the enrolment deadline. For students starting in January, this is 3 February 2023. If you are waiting for your identification document(s) to arrive or to be returned to you and you do not have any alternative documents as specified on the Enrolment Documentation webpage, you may need to wait until you have received your ID before completing Pre-Enrolment.
We cannot proceed with your enrolment and you will not be fully or temporary enrolled if you have not uploaded valid ID during Pre-Enrolment.
If you do not have the required documentation, please read on for guidance:
Failure to provide sufficient identification documentation will mean you will not be enrolled.
You can amend the information/documents you have provided to us during Pre-Enrolment in MySIS until the point that Queen Mary Enrolment takes place, during which we will either fully or temporarily enrol you.
For example, if you selected the wrong funding option (e.g. told us you are self-funded rather than in receipt of a student loan) or uploaded the wrong photo for your ID card, you can go back into the Pre-Enrolment task and choose to ‘Amend’ the relevant section.
Once Queen Mary Enrolment has taken place and your enrolment has progressed, you will no longer have access to the Pre-Enrolment task. You will still be able to update some details (e.g. your contact details or Student Support Number) within MySIS via the ‘My Details’ tab.
Within the Pre-Enrolment task, you may find that you get stuck on a page where you cannot click 'Save & Continue' and progress to the next page. This is usually because you have not answered a mandatory question that requires an answer. Please double check that you have answered all questions on the page before trying to continue.
If your telephone number is not being accepted, ensure you have selected the correct country code (on the left of the text field where you enter your number) and that the number is in a valid format.
If you are still experiencing issues with the task then please contact your Enrolment Team for assistance:
During Pre-Enrolment you can review the personal and programme details we hold for you.
Please note that we check for inaccuracies in your details during Queen Mary Enrolment and endeavour to make any required corrections at the point of your enrolment or shortly after. We may be unable to make changes to your record at your request ahead of Queen Mary Enrolment.
If you believe there are inaccuracies to any of the information below, please see what you should do, if anything:
During the Pre-Enrolment task, if you select Student Finance as your method of payment then we will ask you for your Student Support Number (SSN).
This is the unique number provided to you by the Student Loans Company (SLC) and usually consists of 4 letters, 8 numbers and 1 letter (e.g. SFDU12345678A).
You should be able to find your number on your Student Finance 'Notification of Entitlement' letter. If you cannot find any documentation with your SSN on it, you should contact the SLC for confirmation of your number.
If you do not know your number at the point of completing Pre-Enrolment, please tick the checkbox that indicates that you do not have your SSN number and continue with your Pre-Enrolment.
Whilst you are still Pre-Enrolled (and Queen Mary Enrolment has not yet taken place), you can re-enter the Pre-Enrolment task and click 'Amend' next to 'Personal and Academic Details' and update your SSN.
Or, you can add it to MySIS at a later date within the 'My Details' tab. We encourage you to do this as soon as possible as will be unable to confirm your attendance with the SLC unless we have your SSN meaning you will not receive any maintenance loan.
Please be aware that Student Finance will not release any funds until after your programme start date, even if you are fully enrolled and we have confirmed your registration with them ahead of this date.
As part of Pre-Enrolment you are able to view the qualifications we hold on record for you within 'Qualification History'. If any of your qualifications or results are incorrect, please contact the Admissions Office via your MySIS Applicant Portal to inform them of what needs amending.
Queen Mary has a number of Distance Learning programmes. Please note that these are specific programmes that are 100% online. If you are currently learning online or via mixed mode education but would normally be based solely on campus then you are not on a Distance Learning programme and the Distance Learning Enrolment webpages do not apply to you.
The enrolment process is the same for Distance Learning and on campus students and all students should complete Pre-Enrolment ahead of Queen Mary Enrolment.
The process of obtaining your student ID card is different and you will have an ID card posted to your contact address in the first few weeks of the semester. This ID card won’t provide access to buildings but will identify you as a student of Queen Mary.
Distance Learning students should view our Distance Learning Enrolment webpages for full guidance on the enrolment process.
If you have been granted a temporary enrolment status it tends to mean that we are missing confirmation of your tuition fee payment or confirmation that you have arranged to pay your fees (e.g. by setting up a payment plan or submitting a sponsorship letter). It may also mean that we require evidence of your qualification(s) or, if you are a Medical or Dental student, we may be waiting for you confirmation from Occupational Health that you have completed your health questionnaire or blood tests.
Until we receive all relevant documentation, you will remain temporary enrolled. Our webpage on resolving temporary enrolment explains further.
You will also find information about which check(s) you have not passed via the email sent to you (subject line is 'Your Enrolment at QMUL') and in the 'My Enrolment' tab in MySIS.
There will be a number of facilities and services that you will be able to access once you have completed the enrolment process, along with official documentation such as your Student Status Letter which is proof that you are a QMUL student. Please view our webpage on what you’ll have access to to find out more.
The Admissions Office will contact you with instructions regarding any additional information that is required of you before you can start the enrolment process. This may be a health questionnaire, DBS check or an EPP clearance. You will be required to clear any checks before you are eligible for Pre-Enrolment.
If you have any questions about your health questionnaire, DBS check or EPP clearance, please contact the Admissions Office via your MySIS Applicant Portal.
In accordance with Department of Health guidance, students on specific medical and dental programmes are required to obtain enhanced disclosure from the Disclosure Barring Service (DBS).
The Admissions Office will contact you prior to Pre-Enrolment to advise what you need to do. Please note that you will not be invited to start Pre-Enrolment until the Admissions Office are satisfied that you have submitted your DBS.
All criminal convictions, including cautions, reprimands, warnings, bind over orders or similar including any minor offences, fixed penalty notices, penalty notices for disorder, ASBOs or VOOs must be declared to the Admissions Office prior to Pre-Enrolment, this includes “spent” convictions. Failure to make known matters that subsequently appear on a DBS check may be a disciplinary offence, which may result in de-registration from the programme.
You will receive information from the Admissions Office if your programme requires a DBS check. Programmes include:
Please be advised that during the enrolment period, we receive extremely high volumes of emails, phone calls and in-person visits. Therefore, we aim to respond to you within 10 working days although at times it might be slightly longer. We respond to all enquiries and we will get back to you as soon as possible.
1. Undergraduate and Postgraduate Taught students (e.g. BA, BSc, MSci, LLB, MBBS, BDS, MA, MSc, LLM, PgCert/Dip):
If you have contacted the Enrolment Team via firstname.lastname@example.org or emailed the Fees Office, your email has been logged into the 'SEC Online' helpdesk system, accessible via MySIS. You will receive an email to confirm your enquiry has been logged and given your unique enquiry number.
Please do not send new emails regarding your enrolment or fee issue. Instead, please re-open your initial enquiry and update it via the link in the email or directly through 'SEC Online'. Sending new, additional emails instead of updating your initial enquiry may cause a delay in us supporting you and reviewing any additional information you provide as our system does not automatically link new emails to existing enquiries.
2. Postgraduate Research students (e.g. PhD, MD(Res), MPhil, DClinDent, DEng):
If you have contacted the Enrolment Team via email@example.com, please be assured that the team will respond to you as soon as possible.
As part of Pre-Enrolment you are asked to provide us with your term-time address. Don’t worry if this hasn't yet been confirmed or you don’t know what the address is. Please copy your permanent home residence address as your term-time address or use your most recent contact address.
You can update your address details when you know what they are in MySIS, within the ‘My Details’ tab. Guidance on how to update your contact details is available.
If you haven't received any emails about Enrolment yet, it may be because they haven't been sent yet or possibly they are being sent to the wrong email address.
Your invitation to Pre-Enrolment is sent to students who have accepted their offer and met all the conditions of that offer. If you have less than 2 weeks before you programme start date and you haven't received an invitation to complete Pre-Enrolment (remember to check your junk folder!), please contact the Admissions Team via your MySIS Applicant Portal.
We send Enrolment emails to the personal email address that you have provided during the application process. You are asked to check and update your personal email address when completing the Pre-Enrolment task in MySIS. You will find your personal email address within the ‘Address Information’ section (it's on the ‘Permanent Home Address’ page).
If you haven't received any emails from us, please use MySIS to check the personal email address we have on record for you and remember to check your junk inbox. As above, you can view and update this information as part of Pre-Enrolment but you can also view and edit this information throughout the year within MySIS. Guidance on how to update your contact details is available.
A note regarding using your School email address: If you are using an email address from your current/previous education provider (e.g. School/College/University etc.), please be advised that your email address may expire once you are no longer registered with them. Therefore, we suggest you provide us with a personal email address that you have indefinite access to, to ensure that you don't miss any communications from us.
Once you are fully enrolled* we will register you for an account with Gradintelligence, the service provider of our official Student Status Letter that can be used as proof of your enrolment, for council tax exemption and opening a bank account, amongst other uses. Please be advised it may take up to 24 hours to receive your Gradintelligence activation email to your QMUL email address. Please have a look at our website for step-by-step guidance on activating your account.
If you have been given temporary enrolment then you are not eligible for a Gradintelligence account or Student Status Letter.
If you require a Student Status Letter but are not eligible for one, you may wish to check if you can use other documentation already in your possession, for example your QMUL offer letter that you would have received via email or your UCAS confirmation letter.
*Please note that completion of the Pre-Enrolment task does not mean you are fully enrolled. QMUL are required to check the details and documents you submit during Pre-Enrolment before you are fully enrolled. Once your enrolment is finalised you will get an email with the subject line 'Your Enrolment at QMUL' and the first line of the email is 'Congratulations on completing the enrolment process. You are now fully enrolled'.
We also have an FAQ on this page called 'When will I be enrolled?' which gives guidance on how to check your enrolment status in MySIS.
Yes, if you have not yet enrolled you can still attend Welcome Week activities and sessions so you don’t miss out. Please be aware that if you haven’t got your Student ID yet, some activities may require you to show another form of ID.
You will receive an email inviting you to collect your ID card from the Mile End campus. You will need to bring with you this email on your phone/electronic device or printed out. This is because this email displays your student ID number* which we will need to know.
Please also ensure that you are either fully or temporary enrolled before attempting to collect your ID card as we will not be able to print your card until Queen Mary Enrolment has taken place. We cannot enrol you at the point of ID Card Collection - you must be enrolled before trying to collect your card.
Guidance on how you can check your enrolment status can be found in our FAQ titled 'When will I be enrolled?'.
We will use the photo you have uploaded during Pre-Enrolment for your ID card. Full details are on the ID Card Collection webpage.
*Your student ID number is a 9 digit number. For new students starting in 2022/23, your ID number will begin with '22' or '23' (e.g. 221234567). It may have previously been referred to as your applicant number and will appear in a number of communications from us, such as your invitation to complete Pre-Enrolment and the email you receive informing you about ID card collection.
It is the username that you use to access MySIS and it is also displayed within MySIS, within the 'My Details' tab.
Please be advised that you should not attempt to collect your Student ID Card before you have been asked to. Full guidance on where and when you can collect your ID card can be found on our ID Card collection webpage.
We would like to reiterate that all students must be fully or temporary enrolled before visiting campus to collect your ID card. You will receive an email to confirm when you are enrolled and you can check your enrolment status in MySIS via the 'My Details' tab - scroll down to 'Enrolment Status'.
Please be advised that it could take up to 2 hours after collecting your student ID card for it to activate and give you access to the Library and other buildings. If you believe your card is not working and it is not allowing you access to the Library or any other buildings, please take it to the relevant support centre so that they can check it for you or email the team and inform them of the 8 digits on the back of your ID card:
You should pay your fees online ahead of Queen Mary Enrolment in order to be fully enrolled. You can even pay ahead of Pre-Enrolment as your tuition fees are recorded in your offer letter.
If you have any questions about your fee payment or want to make a payment, please see the relevant tuition fees information page for guidance. Any tuition fee related questions should be directed to the Fees Office - the various ways of contacting them are listed in an FAQ on this page called 'How can I contact the Fees Office?'.
Please note that for students funded by Student Finance or a Postgraduate Loan, we do not expect you to pay your full fees ahead of enrolment. Funding is released after you have been fully enrolled* - you just need to provide us with the correct details ahead of Queen Mary Enrolment so that we can fully enrol you. Please read on for guidance:
*Please be aware that Student Finance will not release any funds until after your programme start date, even if you are fully enrolled and we have confirmed your registration with them ahead of this date.
As part of the Pre-Enrolment task, you are asked to choose a 'funding option' to confirm how you are paying your tuition fees. This is so that we can support you and send you an email based on your chosen payment method to provide you with guidance on how you should pay your fees.
Don't worry if you have selected the incorrect funding option as we have recorded all of the funding option emails online so that you can read the guidance most relevant to you.
If you still have access to the Pre-Enrolment task you can amend your funding option type, however you will not receive a new email from the Fees Office with guidance on how to pay. Therefore, we encourage you to check our funding options information.
If your fees are more than £1,000 per year, you can pay in instalments. This does not apply to Pre-sessional programmes, short courses and one-semester Study Abroad Associate programmes.
Logging in to the Payment Plan portal: You will need to log into the payment plan portal using your Queen Mary username. This is in the format abc123. Your QM username is included in the IT Account Details email sent to you from IT Services within 72 hours of being invited to complete Pre-Enrolment. You can also find your QM username in MySIS within the 'My Details' tab. If you are having issues logging into your Payment Plan Portal, IT Services will be able to support you. Please contact them via the 24/7 Live Chat.
Please see the Finance Payment Plan webpage for full guidance on what you need to do to set up a plan.
If you have any questions about your Payment Plan, the Fees Office can support you: firstname.lastname@example.org
If you are paying your tuition fees via a loan from the Student Loans Company, please be advised that we do not expect you to pay your full fees ahead of enrolment.
All funding is released after you have been fully enrolled - you just need to provide us with the correct details ahead of Queen Mary Enrolment so that we can fully enrol you. Please read on for guidance:
Your tuition fees are paid directly to the university and your maintenance loan is paid directly to you.
In order to be fully enrolled, please ensure you have selected Student Finance as your funding option during Pre-Enrolment and provided us with your Student Support Number (SSN) within the Pre-Enrolment task. This is the unique number provided to you by the Student Loans Company (SLC) and usually consists of 4 letters, 8 numbers and 1 letter (e.g. SFDU12345678A).
If you do not know your number at the point of completing Pre-Enrolment, please tick the checkbox that indicates that you do not have your SSN number. You can add it to MySIS at a later date within the 'My Details' tab. We will be unable to confirm your attendance with the SLC unless we have your SSN meaning you will not receive any maintenance loan.
Please be advised that your funding is released to you rather than directly to the university. You are then expected to pay your tuition fees to the university.
In order to be fully enrolled, please ensure you have selected the Postgraduate Loan funding option during Pre-Enrolment. You will need to pay a £50 admin charge and arrange a payment plan (online) with the Fees team. You should also send your Postgraduate Loan summary letter to email@example.com.
Please refer to the payment plan guidance page for information on what is required to pay in instalments as this differs depending on whether you are fully or partially funded. The postgraduate fees webpage has further information.
In order for any Student Loans Company (SLC) funding (e.g. your maintenance loan) to be released to you, the following conditions need to have been met:
Queen Mary provides confirmation of enrolment to the SLC on a daily basis. As long as you are fully enrolled and have given us your SSN then we will confirm your enrolment and the SLC will release the funding to you, usually within three working days of us confirming your enrolment with them.
However, please be aware that the SLC will not release any funds until after your programme start date, even if you are fully enrolled and we have confirmed your registration with them ahead of this date.
Please read on for guidance:
The Advice and Counselling team at QMUL have written a very helpful guide that covers a lot of information about Student Finance, what it is and how to apply: Student Finance Advice Guide
If you have applied for Student Finance but are having issues with your application, your approval has been delayed, or if you have been deemed ineligible, please see the Advice and Counselling webpage on what to do if you are experiencing issues with your Student Finance for guidance and how to contact a Welfare Adviser if you need support.
If you applied for Student Finance for a different university for the current academic year but you are now enrolling at QMUL, you are asked to tell us this information during Pre-Enrolment so that we can support you.
If you did not provide this information, please email firstname.lastname@example.org stating your ID number, full name, your Student Finance Student Support Number (SSN, e.g. SFDU12345678A) and the name of the University that your Student Finance application is currently with. If you did provide this information during Pre-Enrolment then we already have it and you are not required to email us.
We cannot confirm your enrolment at QMUL with Student Finance until you have told us which other university your Student Finance application is currently with and your SSN. This means your tuition fees will not be paid and any maintenance loan will not be released to you.
Further guidance on Student Finance is available online.
You will only receive your invoice after you have successfully completed the Pre-Enrolment task in MySIS, depending on how you have told us you will be paying your fees. Please be advised it will be sent to you via email usually within 72 hours of completing the task.
You will, however, receive an email shortly after completing Pre-Enrolment with guidance on how to pay you fees and who to contact if you need support. Contact details will differ depending on the method you will be paying your fees so please refer to this email in the first instance. The subject line is 'Tuition Fees - Funding Option'. We have also recorded all of the Funding Option emails online so you can read the information relevant to you.
Please see the tuition fees webpage if you need any guidance on paying your fees. Any tuition fee related questions should be directed to the Fees Office using the contact details you have been given. The various ways of contacting them are also listed in an FAQ on this page called 'How can I contact the Fees Office?'.
If you need to speak to a Finance Officer or view further guidance on how to pay your fees, please see the information below. Please be reminded that all teams receive an extremely high volume of enquiries during the enrolment period and therefore we aim to respond to you as soon as possible.
Please remember to include your Student ID number in all correspondence!
Contact the Fees Office by email
If emailing, please email one of the addresses below depending on your circumstances:
Visit the Fees Office in person
The Fees Office is based in the Ground Floor of iQ East Court (previously known as Scape East), Mile End Campus (number 64 on the map). Please note that the office does not accept cash payments and if you need to set up a payment plan you should do it online.
Visit the Fees website
Depending on your level of study, please see your tuition fees webpage for guidance:
If you believe your fee status is incorrect then you should not complete Pre-Enrolment. Please read on for guidance:
Your fee status is assessed by the Admissions Office during your application process.
If you believe you have been assessed incorrectly, you must complete a Fee Status Questionnaire and return it alongside the relevant supporting information as soon as possible and by no later than 31 October (for programmes starting in September) or within two weeks of your enrolment deadline (for programmes starting in any other month).
Please be advised that your fee status is shown to you during the Pre-Enrolment task within the 'Personal, Financial and Academic details' section. If you believe your fee status is incorrect then you should not finish Pre-Enrolment. Completing the task means that you have accepted your assessed fee status and accept liability for the associated fees. If you have already completed it then you should see the Admissions Fees Status webpage for guidance on appealing.
Fully enrolled students who have applied for Student Finance will automatically be assessed for the QM Bursary if you have given consent for your information to be given to us. If you are not getting a loan from Student Finance you can still receive the QM Bursary - you will need to request to be income assessed by completing the Student Finance forms and putting '0' under the loan amount.
The QM Bursary is for home UG students assessed with a household income under £35k. It is paid in November and March, however we will continue to assess people who become eligible throughout the year and the deadline for 2022/23 is 31 July 2023. Your household income needs to be assessed by Student Finance, though you do not need to take out loans. Full details of how to do this are on the QM Bursary webpage.
We have an interactive scholarships database which allows you to search for scholarships you may be eligible for based on your circumstances.
We do not provide bank letters as your Student Status Letter should be suitable documentation for opening a UK bank account and is the official documentation that we provide to our students for this purpose.
You will have access to your Student Status Letter following your full enrolment. If you would like to open a student bank account ahead of your full enrolment, please be advised that we will not be able to provide you with your letter. However, you may be able to use your QMUL offer letter that you would have received via email or your UCAS confirmation letter.
Please speak to your chosen bank or view their requirements on their website.
It is your decision which bank you choose to look after your money, however, please see some local bank branches listed below or look on your chosen banks website for a branch closest to you:
For further information please visit our Advice and Counselling guidance page on Banking in the UK which is dedicated to international and EU students at Queen Mary who are new to the UK and need to open a bank account.
Fully enrolled students on a full-time programme of study are eligible for Council Tax exemption.
Full information and links to the disregard forms are available on the Council Tax exemption webpage.
You should be fully enrolled before applying for a discounted travel card. Transport for London (TfL) will ask Queen Mary to confirm that you are fully enrolled so if you apply early/ahead of your full enrolment, your application will be put on hold and it will take longer for your application to be validated.
You may be interested in an 18+ Oyster card, 16+ Zip Oyster photocard or 16 - 25 Rail Card.
Please see our webpage on discounted travel and ensure that you check your eligibility for a travel card before applying to TfL.
During enrolment we are required to check your identity/nationality and process this using the name you applied with and record your name on your student record as it is written in your identity documentation (e.g. passport).
For name changes that do not yet appear on identity documentation e.g. those updated through a deed poll, we will process these changes after enrolment.
Please contact us after your full or temporary enrolment so that we can update your name on your student record. Guidance on who to contact and what documents you will need to provide can be found on our Student Names webpage.
When you visit the ID card collection centre, please notify the operator that a change of name has been processed to ensure that your ID card will show your updated name. ID card templates show forename initials and surname.
Please do not be concerned if your name is incorrect in the Pre-Enrolment task. We understand that this happens and make steps to correct it without you needing to request an amendment.
Please do not contact us about a spelling mistake in your name or if you want to add your middle name to your record before Queen Mary Enrolment has taken place and you have been fully or temporary enrolled. We will be unable to accept requests to make changes to your name ahead of Queen Mary Enrolment.
This is because we are required to record your name on your student record as it is written in your official documentation (e.g. passport). Therefore, if the name(s) you have given us or have been recorded during the application process are misspelled and/or do not match your official documentation (i.e. passport), then we will update it on your behalf during Queen Mary Enrolment - you do not need to request this.
If you have been fully or temporary enrolled and an amendment to your name is still required, please tell us when you come to collect your student ID card so that we can ensure that your name is correct on your card before it is printed. ID card templates show forename initials and surname.
Please do not be concerned if your date of birth is incorrect in the Pre-Enrolment task. We understand that this happens and make steps to correct it without you needing to request an amendment.
Please do not contact us about amending your date of birth in MySIS before Queen Mary Enrolment has taken place and you have been fully or temporary enrolled. We will be unable to accept requests to make changes to your date of birth ahead of Queen Mary Enrolment.
This is because we are required to record your date of birth on your student record as it is written in your official documentation (e.g. passport). Therefore, we will update it on your behalf during Queen Mary Enrolment - you do not need to request this.
If you have been fully or temporary enrolled and an amendment to your birthdate is still required, please contact the Student Enquiry Centre.
Receiving your IT account information:
Your IT credentials will allow you access to platforms such as the online learning environment QMplus, the QM App, your QM email account, Eduroam (campus wi-fi), and more!
Receipt of your IT account details is not dependent on whether you have been fully or temporarily enrolled. You will be sent this information along with your QMUL email address from IT Services within 72 hours of being sent the email inviting you to complete Pre-Enrolment. If you have not received this email please contact IT Services via their live chat.
Regardless of whether you are fully or temporarily enrolled, you will still be able to access platforms such as QMplus, the QM app, your QM email account and Eduroam.
Please contact IT Services if you have not received your credentials and more than 72 hours has passed since being invited to complete Pre-Enrolment. Or, if you have received your credentials but are having trouble accessing your accounts or need assistance with resetting your passwords, IT Services will be able to support you. A 24/7 live chat facility is accessible via the orange button or call +44 020 7882 8888.
Read our guidance on how to update your contact details within MySIS.
You will see in various places on the enrolment webpages that there are different email addresses that we ask you to contact depending on your programme/level of study. This is because different teams are supporting students on different programmes and in order for us to assist you quickly and effectively it is useful if you contact the correct team.
You may be unsure which level you are or whether you are a postgraduate taught or research. Please see the guidance below:
The Change of Programme process will be different depending on where you are in the enrolment process.
1. If you have not yet completed Pre-Enrolment in MySIS and want to change your programme, please contact the Admissions Office via the 'Request a Change' tile in your MySIS Applicant Portal.
2. If you have completed Pre-Enrolment and progressed in the enrolment process then please contact your School/Institute for guidance instead. Please visit your School/Institute's website to find their contact details. Information on the process can also be found online depending on your level of study:
Please be advised that there is no guarantee that change of programme requests can or will be accepted. If you were accepted via Clearing, your offer is only valid for the programme you were offered on and you will not be permitted to request a change of programme to another School or Institute.
The withdrawal and deferral process differs depending on your programme level and your enrolment status.
1. If you have not yet been fully or temporarily enrolled (but you may have completed Pre-Enrolment) and wish to defer entry until the following year or want to withdraw from your place, please contact the Admissions Office via the 'Request a change' tile in your MySIS Applicant Portal.
If you have not yet been fully or temporarily enrolled (but you may have completed Pre-Enrolment) and wish to defer entry until the following year or want to withdraw from your place, please contact the Undergraduate Medicine and Dentistry Admissions team on email@example.com.
2. If you have already been fully or temporarily enrolled, you can withdraw from the university but instead of deferring you will need to interrupt your studies, starting your programme with a future intake. Both interruption and withdrawals for students who have been enrolled require completion of a form that needs to be submitted to your School/Institute for authorisation. Advice guides are available on the Advice and Counselling website under 'Resitting, interrupting or leaving your course' for both home and international students. Please contact your School/Institute for support - you will find their contact details on their website.
Students should see the Research Degrees Office website for guidance on deferring your start date, interrupting and withdrawing.
Your student ID number is a 9 digit number. For new students starting in 2022/23, your ID number will begin with '22' or '23' (e.g. 221234567). It may have previously been referred to as your applicant number and will appear in a number of communications from us, such as your invitation to complete Pre-Enrolment and the email you receive informing you about ID card collection.
Please refer to your offer letter for confirmation of your programme start date.
For most programmes starting in January 2023, the programme start date is 16 January with teaching starting on 23 January. However, there are a number of exceptions so please refer to your offer letter for confirmation.
The Queen Mary Calendar provides information on semester dates for the upcoming year.
You might find that if you are not fully enrolled or you have not completed the module registration process then you will not have access to your full timetable.
Your timetable is accessed via QMplus, QM App or the timetables website (choose 'Students' from the menu on the left hand side). Please make sure you have completed Pre-Enrolment in MySIS before attempting to access your timetable. Guidance on how to access your timetable is available on the E-Learning webpage.
We cannot advise you when your full timetable will be available to you as this is dependent on when your School/Institute allocates you to your classes and is also dependent upon your progress through the enrolment process.
As your School/Institute manage your timetable, please contact them if you have any questions about your schedule or any teaching related matters. You will find their contact details on their website which you can find on the list of Schools and Departments.
Your School/Institute will advise you if you need to register for any modules and will guide you through the process. They will also be able to assist you if you've changed your mind and want to amend your elective modules. You will find their contact details on their website.
Your reading list should be available on QMplus - please contact your School/Institute (contact details are available on your departments website) or the Module Organiser if you require assistance.
Your Academic Advisor is allocated to you by your School/Institute administrators at the start of your programme. You can see who your advisor is via MySIS within the ‘My Details’ tab.
Information on events taking place during Welcome Week (16 - 20 January 2023) can be found on the New Students website when available.
You can access your programme induction schedule via your School/Institute's QMplus page.
You are not required to upload evidence of your immigration permission as part of the Pre-Enrolment task as you will be asked to provide this separately. Within the Pre-Enrolment task your visa details may say 'No data on record' - please do not be alarmed by this.
The Immigration Compliance Team will contact you via email to request evidence of your immigration permission (e.g. the front and back of your Biometric Residence Permit (BRP) card and/or the immigration sticker in your passport).
The Immigration Compliance Team will provide you with guidance on what documents they require and how to submit them. If you are unable to provide evidence that you have immigration permission or a status that permits you to study your programme at QMUL, you will be de-registered.
For examples of the documents you will need to show in specific circumstances please see our ‘Permission to Enrol – Immigration Permission’ webpage.
Please do not be concerned if your passport details are incorrect in MySIS before you have been fully enrolled. We understand that this happens and make steps to correct it without you needing to request an amendment.
During Queen Mary Enrolment we are required to check your passport biographical details page that you have uploaded during Pre-Enrolment and record certain details. Therefore, if there are any inaccuracies in the data stored in MySIS we will correct them as part of our checks.
If you have been fully enrolled and an amendment to your passport details is still required, please email firstname.lastname@example.org and include a photo of your passport biographical details page.
As an international student you can pay your fees online or by bank transfer or, if paying from overseas, you can also pay your fees via bank transfer or international card in your local currency via the Barclays/Transfermate and Flywire payment facilities.
Please see the Fees Office International Fees FAQs for guidance on how to pay your tuition fees.
When your student immigration permission is granted, you will also be issued with a letter confirming the date and Post Office location from which you can collect your Biometric Residence Permit (BRP). You must usually collect your BRP within 10 days of arrival in the UK.
Further guidance can be found on the BRP Information webpage - please read the information on the BRP page very carefully.
Police Registration has been suspended for Student Visa holders as of 01 August 2022. During the suspension, new Student Visas will be granted without the Police Registration condition. This will also apply retrospectively to students who were granted Student Visas before 01 August 2022.
There are a number of services at Queen Mary that are here to support you as a new student and throughout your studies including:
Advice and Counselling Service
Disability and Dyslexia Services (DDS)
Your School or Institute
Faculty of Medicine and Dentistry
If you are undertaking a programme within the Faculty of Medicine and Dentistry (FMD) (e.g. MBBS, BDS or a postgraduate taught medical/dental programme), please be advised that they are your main point of contact for support whilst you are a student at QMUL.
The Student Enquiry Centre
The Student Enquiry Centre (SEC) is the front face of Academic Registry and supports (non-Medical and Dental) undergraduate and postgraduate taught students (e.g. BA, BSc, MSci, LLB, MA, MSc, LLM, PgCert/Dip).
The Research Degrees Office
The Research Degrees Office (RDO) provides an administrative service to postgraduate research students (e.g. PhD, MD(Res), MPhil, DClinDent, DEng, Research Associates).
The Fees Office
If you need to speak to a Fees Officer about your tuition fee payment, you can contact them via email (email@example.com) or visit them in the Ground Floor of iQ East Court, Mile End Campus.
Please contact IT Services if you haven't received an email that provides you with your IT login details. Or, if you have received your credentials but are having trouble accessing your accounts or need assistance with resetting your passwords, IT Services will be able to support you. A 24/7 live chat facility is accessible via the orange button or call +44 020 7882 8888.
Undergraduate Admissions / Postgraduate Admissions
If you need to speak the Admissions Office, please contact them via your MySIS Applicant Portal. Please be advised that they cannot assist you with completing your enrolment.
There are also a number of Student Advice Guides available on the Advice and Counselling website, including an A-Z of Queen Mary Support Services.
If you have any questions regarding your teaching and learning, your timetable, module registration etc., please contact your School/Institute. Please use the list of departments in order to find your your School/Institute's website. You will be able find your department's contact details on their website. You are also welcome to contact your Student Support Officer who can offer advice on matters you feel may be impeding your ability to study.
Please visit the QMUL Residences website for their contact information.
Unfortunately, the Enrolment Team or Student Enquiry Centre cannot support you questions about housing, however Residences have some useful information for new arrivals along with some frequently asked questions to help guide you.
Before joining us at Queen Mary you will be sent a series of emails to share information about life on our campuses, the support available and events to get involved with during Welcome Week. These will be recorded on the New Students 'Email Communications' webpage so that you can make sure you haven't missed anything.
Please see the 'Health FAQs' for information including how to register with a GP, who to contact at the university if you have a disability and what you can do to stay healthy as a student.
Maps of all of our campuses are available online via the Campus Maps webpage.
Undergraduate and postgraduate taught students (e.g. BA, BSc, MSci, LLB, MA, MSc, LLM, PgCert/Dip): The Student Enquiry Centre can stamp/sign your documents, if needed. Please check the opening hours before visiting.
Postgraduate research students (e.g. PhD, MD(Res), MPhil, DClinDent, DEng, Research Associates): The Research Degrees Office can help you. Please check the opening hours before visiting.