New Students

Enrolment FAQs

What is enrolment?

Enrolment is the process of becoming a fully registered student at QMUL. There are two stages to your enrolment:

               Stage 1: Pre-enrolment. This is done online before you arrive and you must complete it before stage 2 can be started. You can find out more information about pre-enrolment by clicking here.

               Stage 2: QMUL enrolment. This is done during an enrolment session once you have arrived at QMUL. You will need to take some documentation with you, which you can find out about here.

(Please note Distance Learning students can be enrolled in absentia after they have submitted all of their documentation via the pre-enrolment task).

Where do I go to enrol?

Enrolment takes place in the Octagon in the Queens’ Building at the Mile End campus – number 19a on the Mile End campus map [PDF 945KB] up until Friday 27 September 2019. After this date, enrolment for taught students will take place in the Student Enquiry Centre (number 19 on the map) and in the Research Degrees Office for PhD students (number 18 on the map).

When can I enrol?

Early enrolment: You can book an early enrolment slot via the MySIS pre-enrolment task. Slots are available:

  • Friday 13 September, 9am-5pm
  • Saturday 14 September, 9am-6pm
  • Sunday 15 September, 9am-6pm

Programme enrolment: You will find details of the dates and times for programme/Welcome Week enrolment on the When and where do I enrol page.

You will be emailed an individual time to enrol within the specified programme enrolment slot and must attend at the allotted time. This will be between bertween Monday 16 and Wednesday 18 September for all undergraduate and postgraduate taught students.

Enrolment for postgraduate research (PhD) students takes place on Monday 23 September. 

What do I need to take to enrolment?

In order to become fully enrolled you need to make sure that you bring everything that is listed on your pre-enrolment certificate, which you have access to after you have completed pre-enrolment. It is stored under the ‘My Enrolment’ task on MySIS – it will not be emailed to you. Students who are unable to supply all of the required documentation may be offered temporary enrolment.

See a list of everything you need to bring to Enrolment.

I’m going to miss my enrolment slot – what do I do?

Late/temporary enrolment: If you have missed your allotted enrolment time or want to resolve ‘temporary’ enrolment status, you can attend late enrolment in the Octagon until Friday 27 September. After that, you can drop in to the Student Enquiry Centre, Queens' Building, Mile End campus from Monday 30 September - Friday 4 October if you are an undergraduate or postgraduate taught student, or the Research Degrees Office, Room 2.13, Second Floor, Graduate Centre, Mile End campus during these dates if you are a postgraduate research student. No appointment is necessary, however please check ahead for opening hours on the Student Enquiry Centre website.

I can’t log-in to MySIS to complete pre-enrolment, what should I do?

You should have received an email from Admissions with your log-in details. If you cannot find the email or the credentials are not working, please contact Admissions on + 44 (0)20 7882 5533 or email Please provide your student ID number in any correspondence.

When will I get my student ID card?

During your enrolment session, an ID card will be produced for you there and then. We will use the photo you have uploaded during pre-enrolment. If your uploaded photo is unsuitable or you did not upload one, we will take a photo of you. Your ID card will grant you access to buildings, you can use it to join the gym and, if you are fully enrolled, it will let you loan books from the Library. Please note that if you are temporarily enrolled, you will not be able to loan books until you are fully enrolled.

MySIS is showing incorrect programme information or I want to change my course/withdraw/defer – what should I do?

If your course information is incorrect or you want to change your programme, please contact your School/Institute.

If you wish to defer entry until the following year or you want to withdraw from your place, please contact Admissions on + 44 (0)20 7882 5533 or email

Please provide your student ID number in any correspondence.

Can I pay my fees at enrolment?

You can pay your fees online ahead of your scheduled enrolment slot but there will be members of the finance team available in The Octagon to help you pay your fees using a debit/credit card.

If you miss your enrolment slot and need to enrol late, you can pay online or visit The Finance Office, Room W117, Queens’ Building in order to pay your fees before attending a late enrolment session.

Do I have to enrol to obtain my SFE maintenance loan?

Yes, you will need to be fully enrolled before Student Finance will release any funding to you. Please see the Student Finance Funding page for more information.

Do I have to enrol to obtain an 18+ discounted travel card?

Yes, you should be fully enrolled before applying for a discounted travel card. TfL will ask Queen Mary to confirm that you are fully enrolled so if you apply early your application will be put on hold and it will take longer for your application to be validated. Please make sure you check your eligibility before applying for a travel card – click here for full information.