New Students

Enrolment FAQs

Please read below for answers to Frequently Asked Questions regarding your enrolment, personal and programme details, finance, ID card collection, changing/deferring your programme, and more!

If you have been directed to these FAQs by the Student Enquiry Centre but cannot find the answer to your question, please re-open your enquiry using the link provided in the email rather than opening a new enquiry or sending a new email. This will help us to better support you.

Enrolment is the process whereby you become a registered student. Full guidance on the enrolment process is available online, including a timeline of the process and what is required of you.

MySIS is the QMUL student record system and is the platform you will use to complete Online Enrolment. MySIS records your enrolment information, registered modules, financial information, personal details and provisional results, amongst other things. 

After you have been invited to complete Online Enrolment, once you have logged in to MySIS you should be able to see the 'My Enrolment' tab as an option along the menu bar at the top of the screen. If you have many tabs along the top bar, you may see a plus symbol (+) on the right hand side which, when pressed, is a drop-down menu and you should find the ‘My Enrolment’ tab there.

You should have received an email from Admissions with your MySIS log-in details. If you cannot find the email or the credentials are not working, please contact Admissions and provide your student ID number in any correspondence:

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Online Enrolment with your login credentials:

We expect that Queen Mary Enrolment will start for most students from early September. Please do not be alarmed if this has not yet taken place. You can view our Enrolment Timeline to get an overview of when you can expect things to happen.

Please be advised that we send update emails to both your personal and Queen Mary email addresses as you progress through the enrolment process. These emails will confirm things such as:

  • you are eligible to start Online Enrolment
  • you have successfully completed Online Enrolment
  • you have been given Temporary Enrolment
  • you have been Fully Enrolled

During Online Enrolment you can review the personal and programme details we hold for you.

Please note that we check for inaccuracies in your details during Queen Mary Enrolment and endeavour to make any required corrections at the point of your enrolment or shortly after. We may be unable to make changes to your record at your request ahead of Queen Mary Enrolment.

If you believe there are inaccuracies to any of the information below, please see you should do, if anything:

  • Surname: This will be updated during Queen Mary Enrolment/when collecting your ID card – you do not need to contact us about this before you have been fully enrolled.
  • Forenames: This will be updated during Queen Mary Enrolment/when collecting your ID card – you do not need to contact us about this before you have been fully enrolled.
  • Date of Birth: This will be updated during Queen Mary Enrolment/when collecting your ID card – you do not need to contact us about this before you have been fully enrolled.
  • Fee Status: Your Fee Status is assessed by the Admissions Team. Please view the Fee Status Assessment webpage for guidance.
  • Domicile: This is dependent upon your permanent home residence at the point you became eligible for enrolment. This does not need to change throughout your studies, even if you move/have moved.
  • Passport / Visa Details: This will be updated during Queen Mary Enrolment – you do not need to contact us about this before you have been fully enrolled.
  • Programme Name: If your programme is incorrect, please contact your Admissions team or School/Institute in the first instance.
  • School/Institute: Your programme determines which School/Institute you are part of. If your programme is incorrect, please contact your Admissions team or School/Institute in the first instance.
  • Year of Course: If this is incorrect, please contact your School/Institute in the first instance.
  • Mode of Attendance: If this is incorrect, please contact your School/Institute in the first instance.

As part of Online Enrolment you are asked to upload a photo of yourself (for your student record and student ID card) and a photo of your identification document, such as your passport. Full guidance is available in the task regarding what constitutes a suitable image. Some guidance on how to upload the images is below:

Photo Upload

This should be a photo of yourself in a JPEG (.jpg) format and less than 2mb.

  • Within the file uploader, click ‘Browse My Computer’ to find your photo.
  • Once you have selected your photo, a message will appear that says ‘File Status – Awaiting Upload’.
  • If needed, click the ‘Edit Image’ button to crop or rotate your image and click ‘Accept’ once you are satisfied with the image. If you don't need to edit, skip to the next step.
  • Once you’re ready to submit your photo, click ‘Upload’, which is underneath the ‘Browse My Computer’ button that you clicked on previously.
  • If your photo has uploaded correctly, the message should now read ‘File Status – Successfully Uploaded 100%
  • Click 'Save & Continue' – you should now see a preview of what you have uploaded.

ID Upload

This should be up to two photos/documents that prove your identity and nationality. Uploads should be less than 3mb and must be one of the following file types: JPE, JPEG, JPG, PDF, DOC, DOCX or PNG.

Acceptable documents are listed on our enrolment documentation webpage.

  • Within the ‘Photographic ID’ box you should select a ‘Photo ID Type’ from the dropdown. If you are uploading an image of your passport details page or European National Identity Card then you only need to submit the one image. If you are uploading an image of your EU Photocard Driving Licence or Armed Forces Identity card then a second upload box will appear and you should upload an additional identity document as specified.
  • You should then click ‘Choose file’ to browse your device for your required file.
  • Repeat the previous step in the ‘Additional ID’ box if you are required to submit an additional document.
  • Click ‘Save & Continue’ - you should see confirmation that your document has uploaded successfully and can view a preview of what you have submitted.

You can replace a photo or document by uploading another.

 

If you cannot upload your photo/documents and you have checked that they are in the correct file format and size and have followed the guidance above, please email your documents to your enrolment team who will be able to assist you. Please be advised that all teams are receiving a high volume of enquiries and we aim to respond to you within 10 working days:

Please see our Enrolment Documentation webpage for guidance on acceptable documents that you should upload during Online Enrolment.

If you do not have the required documentation, please read on for guidance:

British and Irish citizens: If you do not have an acceptable form of photographic identification as listed on the above linked Enrolment Documentation webpage, you may want to apply for a proof of age card with the PASS logo which can be used as evidence of your identity during enrolment. Otherwise, you must email your enrolment team to inform us of what photographic identification you do have.

Overseas students: You will need to provide a valid passport or valid travel document or application registration document (both sides). If you are unable to provide this, please contact immigrationcompliance@qmul.ac.uk for guidance.

You can amend the information/documents you have provided to us during Online Enrolment in MySIS until the point that Queen Mary Enrolment takes place, during which we will either fully or temporarily enrol you.

 

For example, if you selected the wrong funding option (e.g. told us you are self-funded rather than in receipt of a student loan) or uploaded the wrong photo for your ID card, you can go back into the Online Enrolment task and chose to ‘Amend’ the relevant section.

 

Once Queen Mary Enrolment has taken place and your enrolment has progressed, you will no longer have access to the Online Enrolment task. You will still be able to update some details (e.g. your contact details or Student Support Number) within MySIS via the ‘My Details’ tab.

You may find that you get stuck on a page where you cannot click 'save & continue' and progress to the next page. This is usually because you have not answered a mandatory question that requires an answer. Please double check that you have answered all questions on the page before trying to continue.

If your telephone number is not being accepted, ensure you have selected the correct country code (on the left of the text field where you enter your number) and that the number is in a valid format.

If you are still experiencing issues with the task then please contact your enrolment team for assistance:

As part of Online Enrolment you are able to view the qualifications we hold on record for you within 'Qualification History'. If any of your qualifications or results are incorrect, please contact your admissions team to inform them of what needs amending. 

You will have received emails from your specific admissions team (e.g. your offer email) but if you are unsure, please contact the general admissions email appropriate for you. Please make the email subject line relevant to your circumstances e.g. 'Qualification history is incorrect'.

Please remember to include your student ID number in all correspondence! 

Once you are fully enrolled* we will register you for an account with Gradintelligence, the service provider of our official Student Status Letter that can be used as proof of your enrolment, for council tax exemption and opening a bank account, amongst other uses. Please be advised it may take up to 24 hours to receive your Gradintelligence activation email to your QMUL email address. Please have a look at our website for step-by-step guidance on activating your account.

If you have been given temporary enrolment then you are not eligible for a Gradintelligence account or Student Status Letter. 

If you require a Student Status Letter but are not eligible for one, you may wish to check if you can use other documentation already in your possession, for example your QMUL offer letter that you would have received via email or your UCAS confirmation letter. 

*Please note that completion of the Online Enrolment task does not mean you are fully enrolled. QMUL are required to check the details and documents you submit during the Online Enrolment task before you are fully enrolled. Once enrolment is finalised you will get an email with the subject line 'Enrolment at QMUL' and the first line of the email is 'Congratulations on completing the enrolment process. You are now fully enrolled'.

If you have not yet completed Online Enrolment in MySIS and want to change your programme, please contact your Admissions team to discuss your options:

If you have completed Online Enrolment and progressed in the enrolment process then please contact your School/Institute for guidance instead. Information on the process can also be found online depending on your level of study:

Please be advised that there is no guarantee that change of programme requests can or will be accepted.

Undergraduate and postgraduate taught students who have not yet been fully or temporarily enrolled (but you may have completed Online Enrolment) and wish to defer entry until the following year or want to withdraw from your place, please contact Admissions to discuss your options and provide your applicant ID/ UCAS number in any correspondence:

If you have already been fully or temporarily enrolled you will not be able to defer your place or withdraw via your Admissions team. You can still withdraw from the university but instead of deferring you will need to interrupt your studies, starting your programme with a future intake. Both interruption and withdrawals for students who have been enrolled require completion of a form that needs to be submitted to your School/Institute for authorisation. Advice guides are available on the Advice and Counselling website under 'Resitting, interrupting or leaving your course' for both home and international students. Please contact your School/Institute for support.

Postgraduate research students should see the Research Degrees Office website for guidance on deferring your start date, interrupting and withdrawing.

You can pay your fees online at any point before your enrolment/temporary enrolment deadline - you can even pay ahead of completing Online Enrolment (your tuition fees are recorded in your offer letter). If you have any questions about your fee payment, please see the relevant tuition fees information page for guidance. Any tuition fee related questions should be directed to the Finance Office - the various ways of contacting them are listed in an FAQ below called 'I have a question about my fee payment / how can I contact the Fees Office?'.

Please note that for students funded by Student Finance or a Postgraduate Loan, we do not expect you to pay your full fees ahead of enrolment. Funding is released after you have been fully enrolled - you just need to provide us with the correct details ahead of Queen Mary enrolment so that we can fully enrol you. Please read on for guidance:

  • Undergraduates funded by Student Finance: Please ensure you have selected this option during Online Enrolment and provided us with your Student Support Number (SSN) within the Online Enrolment task. This is the unique number provided to you by the Student Loans Company (SLC) and usually consists of 4 letters, 8 numbers and 1 letter (e.g. SFDU12345678A). If you do not know your number at the point of completing Online Enrolment, please tick the checkbox that indicates that you do not have your SSN number. You can add it to MySIS at a later date within the 'My Details' tab. We will be unable to confirm your attendance with the SLC unless we have your SSN.
  • Postgraduates funded by a Postgraduate Loan: Please ensure you have selected this option during Online Enrolment. You will need to arrange a payment plan (online) with the Fees team before we can fully enrol you. Please refer to the payment plan guidance page for information on what is required to pay in instalments as this differs depending on whether you are fully or partially funded. The postgraduate fees webpage has further information.

You will only receive your invoice after you have successfully completed the Online Enrolment task in MySIS. Please be advised it will be sent to you via email within a few working days of completing the task.

You will, however, receive an email shortly after completing Online Enrolment with guidance on how to pay you fees and who to contact if you need support. Contact details will differ depending on the method you will be paying your fees so please refer to this email in the first instance. The subject line is 'Tuition Fees - Funding Option'.

Please see the tuition fees webpage if you need any guidance on paying your fees. Any tuition fee related questions should be directed to the Finance Office using the contact details you have been given. The various ways of contacting them are also listed in an FAQ called 'I have a question about my fee payment / how can I contact the Fees Office?'.

 

If you need to speak to a Finance Officer or view further guidance on how to pay your fees, please see the contact details below. Please be reminded that all teams are receiving an extremely high volume of enquiries and therefore we aim to respond to you as soon as possible.

Contact the Fees Office by telephone

  • Calling from the UK: 020 7882 7676
  • Calling from overseas: +44 20 7882 7676

Contact the Fees Office by email

If emailing, please email one of the addresses below depending on your circumstances:

Visit the Fees Office in person

The Fees Office is based in Room W117, Queens' Building, Mile End Campus (number 19 on the map). W117 is on the first floor. Please note that the office does not accept cash payments and if you need to set up a payment plan you should do it online.

Opening hours: From Monday 6 September the office will be open to visitors Monday - Friday between 9am - 5pm.

The office will also be open during moving in weekend (Saturday 18 - Sunday 19 September) between 10am - 5pm.

Visit the Fees website

Depending on your level of study, please see your tuition fees webpage for guidance:

Your fee status is assessed by your Admissions team. Please see the Admissions Fees Status webpage (relevant to undergraduate and postgraduate students) for information on the fees status assessment and what is required of you. There is also information on how to appeal your fee status decision with the Admissions Office if you believe it is incorrect, as well as links to useful guidance and information.

Your admissions team will email you with instructions regarding any additional information that is required of you. This may be a health questionnaire, DBS check or an EPP clearance. Please see our Enrolment Documentation webpage for further information.

In accordance with Department of Health guidance, students on specific medical and dental programmes are required to obtain enhanced disclosure from the Disclosure Barring Service (DBS).

All criminal convictions, including cautions, reprimands, warnings, bind over orders or similar including any minor offences, fixed penalty notices, penalty notices for disorder, ASBOs or VOOs must be declared to the Admissions Office prior to enrolment, this includes “spent” convictions. Failure to make known matters that subsequently appear on a DBS check may be a disciplinary offence, which may result in de-registration from the programme.

Students who have not yet received police clearance through the Disclosure Barring Service (DBS) are required to sign a waiver as part of Online Enrolment to confirm that they have applied for clearance and that they have already declared any criminal convictions.

You will receive information from the School of Medicine and Dentistry if your programme requires a DBS check. Programmes include:

  • BDS Dentistry
  • BSc Oral Health
  • DClinDent FT Oral Medicine
  • DClinDent FT Orthodontics
  • DClinDent FT Paediatric Dentistry
  • DClinDent FT Periodontology
  • DClinDent FT Prosthodontics
  • FdCert Clinical Foundation Studies
  • MBBS Medicine
  • MBBS Medicine - Graduate Entry Programme
  • MRes FT Mental Health: Psychological Therapies
  • MSc DL FT Mental Health: Psychological Therapies
  • MSc DL PT Mental Health: Psychological Therapies
  • MSc FT (15 month) Gastroenterology
  • MSc FT (24 month) Gastroenterology
  • MSc FT Clinical Endocrinology
  • MSc FT Critical Care
  • MSc FT Dental Science for Clinical Practice
  • MSc FT Experimental Oral Pathology (Oral Sciences)
  • MSc FT Forensic Mental Health (with ELFT)
  • MSc FT Gastroenterology
  • MSc FT Mental Health: Psychological Therapies
  • MSc FT Physician Associate Studies
  • MSc PT Critical Care
  • MSc PT Endodontic Practice
  • MSc PT Forensic Mental Health (with ELFT)
  • MSc PT Mental Health: Psychological Therapies
  • MSc Variable Mode Critical Care
  • PGDip DL FT Mental Health: Psychological Therapies
  • PGDip DL PT Mental Health: Psychological Therapies
  • PGDip FT Clinical Endocrinology
  • PGDip FT Critical Care
  • PGDip FT Gastroenterology
  • PGDip FT Mental Health: Psychological Therapies
  • PGDip FT Orthodontics
  • PGDip PT Critical Care
  • PGDip PT Endodontic Practice
  • PGDip PT Mental Health: Psychological Therapies

Your IT credentials will allow you access to platforms such as the online learning environment QMplus, the QM App, your QM email account, Eduroam (campus wi-fi), and more!

Receipt of your IT account details is not dependent on whether you have been fully or temporarily enrolled. You will be sent this information from IT Services within 72 hours of being sent the email from Admissions that confirms your place at Queen Mary and invites you to complete Online Enrolment.

Regardless of whether you are fully or temporarily enrolled, you will still be able to access platforms such as QMplus, the QM app, your QM email account and Eduroam. Please contact IT Services if you have not received your credentials and more than 72 hours has passed since being invited to complete your Online Enrolment. Or, if you have received your credentials but are having trouble accessing your accounts or need assistance with resetting your passwords, IT Services will be able to support you. A 24/7 live chat facility is accessible via the orange button.

Please refer to your offer letter for confirmation of your programme start date.

For most programmes, the start date is 20 September 2021 and teaching starts on 27 September 2021, however there are a number of exceptions so please refer to your offer letter for confirmation.

The Queen Mary Calendar provides information on semester dates for the upcoming year.

If you have received temporary enrolment status it tends to mean that we are missing confirmation of your payment of fee, the identification you sent is problematic or we are awaiting confirmation of a test result or DBS (Disclosure Barring Service) check for Medical/Dental students. Until we receive all documentation, you will remain temporary enrolled. Our webpage on resolving temporary enrolment explains further.

You will also find information about which check/s you have not passed via the email sent to you (subject line is 'Enrolment at QMUL') and in the 'My Enrolment' tab in MySIS.

There will be a number of facilities and services that you will be able to access once you have completed the enrolment process, along with official documentation such as your Student Status Letter which is proof that you are a QMUL student. Please view our webpage on what you’ll have access to to find out more.

The latest official date for becoming fully enrolled or for resolving temporary enrolment is recorded on our Enrolment Deadlines webpage.

Please be advised that during the enrolment period, we receive extremely high volumes of emails, phone calls and in-person visits. Therefore, we aim to respond to you within 10 working days although at times it might be slightly longer. We respond to all enquiries and we will get back to you as soon as possible.

You will be sent an email inviting you to collect your ID card during an allocated time slot during 20 – 23 September 2021 (27 September for PhD's) or during a drop-in session between 24 September - 1 October.

Card collection takes place in the Octagon, Queens’ Building, Mile End Campus (building 19 on the map) unless specified otherwise. You will receive an email with the exact date and time a few days before the start of the semester. 

Remember to check your emails for your invitation and please see our ID Card Collection webpage for the latest information on when you can collect your card if you are unable to collect it during your allocated slot.

Please do not come to campus to collect your ID card before your allocated time as we will not be able to print your card. 

You will need to bring with you the email inviting you to collect your ID card either on your phone/electronic device or printed out. We will use the photo you have uploaded during Online Enrolment on your ID card. 

Queen Mary has a number of Distance Learning programmes. Please note that these are specific programmes that are 100% online. If you are currently learning online or via hybrid learning but would normally be based on campus, then you are not on a Distance Learning programme and the Distance Learning Enrolment webpages do not apply to you.

Stages 1-3 of the enrolment process are the same. Stage 4 which is the collection of the student ID card is different and you will have an ID card posted to your contact address in the first few weeks of the semester. This ID card won’t provide access to buildings but will identify you as a student of Queen Mary.

Distance Learning students should view our Distance Learning Enrolment webpages for full guidance on the online enrolment process.

Yes, if you have not yet enrolled you can still attend Welcome Week activities and sessions so you don’t miss out. Please be aware that if you haven’t got your Student ID yet, some activities may require you to show another form of ID.

Yes, you will need to be fully enrolled before Student Finance will release any tuition fee/maintenance loan payments. We do not expect you to pay your full fees ahead of enrolment. Funding is released after you have been fully enrolled* - you just need to provide us with the correct details ahead of Queen Mary enrolment so that we can fully enrol you. Please read on for guidance:

  • Undergraduates funded by Student Finance: Please ensure you have selected this option during Online Enrolment and provided us with your Student Support Number (SSN) within the Online Enrolment task. This is the unique number provided to you by the Student Loans Company (SLC) and usually consists of 4 letters, 8 numbers and 1 letter (e.g. SFDU12345678A). If you do not know your number at the point of completing Online Enrolment, please tick the checkbox that indicates that you do not have your SSN number. You can add it to MySIS at a later date within the 'My Details' tab. We will be unable to confirm your attendance with the SLC unless we have your SSN.
  • Postgraduates funded by a Postgraduate Loan: Please ensure you have selected this option during Online Enrolment. You will need to arrange a payment plan (online) with the Fees team before we can fully enrol you. Please refer to the payment plan guidance page for information on what is required to pay in instalments as this differs depending on whether you are fully or partially funded. The postgraduate fees webpage has further information.

*Please be aware that Student Finance will not release any funds until after your programme start date, even if you are fully enrolled and we have confirmed your registration with them ahead of this date.

The Advice and Counselling team at QMUL have written a very helpful guide that covers a lot of information about Student Finance, what it is and how to apply: Student Finance Advice Guide

If you have applied for Student Finance but are having issues with your application, your approval has been delayed, or if you have been deemed ineligible, please see the Advice and Counselling webpage on what to do if you are experiencing issues with your Student Finance for guidance and how to contact a Welfare Adviser if you need support.

If you applied for Student Finance for a different University for the current academic year but you are now enrolling at QMUL, you are asked to tell us this information during Online Enrolment so that we can support you. If you did not provide this information, please email sturecords@qmul.ac.uk stating your ID number, name, Student Support Number (e.g. SFDU12345678A) and the name of the University that your Student Finance application is currently with. If you did provide this information during Online Enrolment then we already have it and you are not required to email us.

Further guidance on Student Finance is available online.

Yes, you should be fully enrolled before applying for a discounted travel card. TfL will ask Queen Mary to confirm that you are fully enrolled so if you apply early your application will be put on hold and it will take longer for your application to be validated. Please make sure you check your eligibility for a travel card before applying.

Fully enrolled students who have applied for UK government financial support will automatically be assessed for the QM Bursary if you have given consent for your information to be given to us. If you are not getting a loan from Student Finance you can still receive the QM Bursary - you will need to request to be income assessed by completing the Student Finance forms and putting '0' under the loan amount. 

The QM Bursary is for home UG students assessed with a household income under £35k. It is paid in November and March, however we will continue to assess people who become eligible throughout the year and the deadline for 2021/22 is July 31st 2022. Your household income needs to be assessed by Student Finance, though you do not need to take out loans. Full details of how to do this are on the QM Bursary webpage.

We have an interactive scholarships database which allows you to search for scholarships you may be eligible for based on your circumstances.

All new students will be sent an email requesting you provide us with your arrival dates within MySIS. You should complete the online form even if your arrival information is not completely confirmed as this will help us manage our accommodation facilities, arrange self-isolation support for students joining us from amber list countries and allow us to keep in touch with you if you need to quarantine on your arrival in the UK. You should provide this information by 01 September and can amend the dates in MySIS until 31 October. Please see our Student Intention to Travel FAQs for full information.

You are not required to upload evidence of your immigration permission as part of the Online Enrolment task as you will be asked to provide this separately. Within the Online Enrolment task your visa details may say 'No data on record' - please do not be alarmed by this.

The Immigration Compliance Team will contact you via email to request evidence of your immigration permission (e.g. the front and back of your Biometric Residence Permit (BRP) card and/or the immigration sticker in your passport). When they will write to you depends on when you arrive in the UK. They will write to you after the date you have told us you plan to arrive in the UK (you should provide this information in the 'Intention to Travel' task in MySIS) or the date that you have collected your student ID card (whichever is sooner).

Therefore, please do make sure to update the 'Intention to Travel' task if your plans change so that we know your expected date of arrival.

The Immigration Compliance Team will provide you with guidance on what documents they require and how to submit them. If you are unable to provide evidence that you have immigration permission or a status that permits you to study your programme at QMUL, you will be de-registered.

For examples of the documents you will need to show in specific circumstances please see our ‘Permission to Enrol – Immigration Permission’ webpage.

When your student immigration permission is granted, you will also be issued with a letter confirming the date and Post Office location from which you can collect your Biometric Residence Permit (BRP). If you are required to self-isolate, you should collect your BRP card as soon as possible after you have completed your period of self-isolation. In this case, you will not be penalised because you are unable to collect the BRP card. Further guidance can be found on the BRP Information webpage.

Students are expected to register with the Overseas Visitors Records Office (OVRO) online and arrange an appointment to complete Police Registration. Full guidance is available on the Police Registration webpage.

Please contact your School/Institute for guidance on how your modules will be taught.

We cannot advise you when your timetable will be available to you as this is dependent on when your School/Institute allocates you to your classes. As they manage your timetable, please contact them if you have any questions about your schedule or any teaching related matters. You might find that if you are not fully enrolled or you have not completed the module registration process then you will not have access to your full timetable.

Your timetable is accessed via QMplusQM App or the timetables website (choose 'Students' from the menu on the left hand side). Please make sure you have completed Online Enrolment in MySIS before attempting to access your timetable.

Guidance on how to access your timetable is available on the E-Learning webpage.

Your reading list should be available on QMplus - please contact your School/Institute or the Module Organiser if you require assistance.

Your School/Institute will advise you if you need to register for any modules and will guide you through the process. They will also be able to assist you if you've changed your mind and want to amend your elective modules - please contact them for support.

Your Academic Advisor is allocated to you by your School/Institute administrators at the start of your programme. You can see who your advisor is via MySIS within the ‘My Details’ tab.

Before joining us at Queen Mary you will be sent a series of emails to share information about life on our campuses, the support available and events to get involved with during Welcome Week. These will be recorded on the New Students 'Email Communications' webpage so that you can make sure you haven't missed anything.

Please see the 'Health FAQs' for information including how to register with a GP, who to contact at the university if you have a disability and what you can do to stay healthy as a student.

We do not provide bank letters as your Student Status Letter is suitable for this purpose.

You will have access to your Student Status Letter following your full enrolment. If you would like to open a student bank account ahead of your full enrolment, please be advised that we will not be able to provide you with your letter. However, you should be able to use your QMUL offer letter that you would have received via email or your UCAS confirmation letter. 

Please speak to your chosen bank or view their requirements on their website. 

It is your decision which bank you choose to look after your money, however, please see some local bank branches listed below or look on your chosen banks website for a branch closest to you:

  • Bank of China: 107 Shaftesbury Avenue, London W1D 5DA
  • Barclays: 240 Whitechapel Rd, Whitechapel, London E1 1BJ
  • HSBC: 465 Bethnal Green Road, London E2 9QW
  • Lloyds: 3-5 Whitechapel Road, City of London, London E1 1DU
  • Metro: 117-121 Bishopsgate, London, EC2M 7PP
  • Natwest: 403 Bethnal Green Rd, Bethnal Green, London E2 0AF
  • Santander: One Canada Square Unit 2, Canary Wharf, London, E14 5AB

For further information please visit our Advice and Counselling guidance page on Banking which is dedicated to international and EU students at Queen Mary, who are new to the UK and who need to open a bank account here:

https://www.welfare.qmul.ac.uk/international/money/banking-uk/

Fully enrolled students are eligible for council tax exemption. Full information is available on the Council Tax exemption webpage.

As part of Online Enrolment you are asked to provide us with your term-time address. Don’t worry if this hasn't yet been confirmed or you don’t know what the address is. Please copy your permanent home residence address as your term-time address or use your most recent contact address.

You can update your address details when you know what they are in MySIS, within the ‘My Details’ tab. Guidance on how to update your contact details is available.

Read our guidance on how to update your contact details within MySIS.

We send emails to the personal email address that you have provided during the application process. You are asked to check and update your personal email address when completing the Online Enrolment task. You will find your personal email address within the ‘Address Information’ section (it's on the ‘Permanent Home Address’ page).

Even after you have completed Online Enrolment, you are free to update your contact information at any time in MySIS, within the ‘My Details’ tab. Guidance on how to update your contact details is available.

Undergraduate and postgraduate taught students: The Student Enquiry Centre can stamp/sign your documents, if needed. Before visiting, please check the opening hours.

Postgraduate research students: The Research Degrees Office can help you. Please check opening hours before visiting. 

We are required to record your name on your student record as it is written in your official documentation (e.g. passport). Therefore, if the name/s you have given us during the application process does not match your official documentation then we will update it on your behalf during Queen Mary Enrolment. 

If you think that an amendment is required, please tell us when you come to collect your ID card so that we can ensure that your name is printed correctly on your card.

A list of School/Institute contact details is available online. You are also welcome to contact your Student Support Officer who can offer advice on matters you feel may be impeding your ability to study.

You will find the QMUL Residences contact information on their website: https://www.qmul.ac.uk/residences/acc-contact-us/

Maps of all of our campuses are available online via the Campus Maps webpage.

There are a number of services at Queen Mary that are here to support you as a new student and throughout your studies including:

Advice and Counselling Service

    • Advice on Money (funding, budgeting, hardship funds, fee status)
    • Immigration (immigration permissions, traveling, working, lost documents)
    • Counselling (support, help in a crisis, self-help resources)
    • Mental health and emotional wellbeing

Disability and Dyslexia Services (DDS)

    • Offers support for all students with disabilities, specific learning differences and mental health issues at Queen Mary University of London

Your Student Support Officer

    • Every School and Institute has a dedicated student support contact who can offer advice on matters you feel may be impeding your ability to study.

The Student Enquiry Centre

The Student Enquiry Centre (SEC) is the front face of Academic Registry and supports (non-Medical and Dental) undergraduate and postgraduate taught students.

    • Support with enrolment (via enrolment@qmul.ac.uk); obtaining official documents; council tax exemption; discounted travel; Bursaries Grants and Scholarships; changing programme, interrupting or withdrawing from your studies; exams and more.

The Research Degrees Office

The Research Degrees Office (RDO) provides an administrative service to research degree students in the Doctoral College.

    • Support with enrolment (via pgrenrolment@qmul.ac.uk); obtaining official documents; studentships; changing programme, interrupting or withdrawing from your studies; thesis submissions and extensions, and more.

School of Medicine and Dentistry

If you are undertaking a programme within the School of Medicine and Dentistry (SMD), please be advised that they are your main point of contact for support whilst you are a student at QMUL: https://www.qmul.ac.uk/smd/contact/

IT Services

Please contact IT Services if you haven't received an email that provides you with your IT login details. Or, if you have received your credentials but are having trouble accessing your accounts or need assistance with resetting your passwords, IT Services will be able to support you. A 24/7 live chat facility is accessible via the orange button.

Undergraduate Admissions / Postgraduate Admissions

If you need to speak with an Admissions Officer (please be advised that they cannot support you with completing your enrolment), please use the contact details below. Please make it clear in the email subject line what you require assistance with so the team can support you:

There are also a number of Student Advice Guides available on the Advice and Counselling website, including an A-Z of Queen Mary Support Services.

 

Please remember to include your student ID number in all correspondence!