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In compliance with the General Data Protection Regulations (GDPR), we are not permitted to discuss any details of your residential agreement with any other person (including parents or guardians), unless you provide written permission to do so.

If you have any queries regarding accommodation, please contact Housing Services for assistance:

We always advise you to email us rather than call, allowing us to provide a comprehensive response, that you retain for your reference, due to the complexity of response required.


Please note that during August and September our office is very busy. We endeavour to respond to all enquiries as quickly as possible.

If your enquiry is not directly related to an accommodation issue, please use the main switchboard number +44 (0)20 7882 5555 for assistance.

If you are a resident within accommodation and wish to contact Residential Services:


It is Queen Mary policy to deal with applicants and students direct and not with their parents or guardians. All applicants and students, regardless of their age, have rights under the Data Protection Act 1998 and Queen Mary will not disclose information to their parents and guardians without the student’s explicit written permission. Please note that during August and September our office is very busy. We endeavour to respond to all enquiries as quickly as possible.

Housing Services and Residential Support are both located on the Mile End Campus:

Housing Services Residential Services
The Housing Hub
Feilden House
Westfield Way
London, E1 4NP
Residences Reception
France House
Westfield Way
London, E1 4QA
Monday to Friday, 9:30am to 4:30pm
Residences Reception is open 24 hours a day / 7 days a week

Access information

Access Information for The Housing Hub via AccessAble

Aspire Point

Have their own dedicated on site team for all queries relating to the facilities management of the building, including; reporting of repairs, postal deliveries, cleaning issues and security, 24 hours per day. 

Telephone: 07899 802443


  • Mile End - Ground Floor, France House. Tel: +44 (0)20 7882 5000
  • Whitechapel - Garrod Building, Room G.07. Tel: +44 (0)20 7882 2599
  • Charterhouse Square - Dawson Hall, Front Entrance. Tel: +44 (0)20 7882 6020
  • Aspire Point have their own dedicated security team on site

In case of emergency the Security Service can be contacted on: +44 (0)20 7882 5000 or +44 (0)20 7882 3333. Aspire Point will provide emergency phone numbers on site.

Queen Mary Student Complaints Policy

Residential Services recognises that its services to students and staff should be of the highest quality and standard. However, from time to those standards will not be achieved. When this happens it is important that some record of the event is made so that if, for example, there is a recurrent problem this can be identified and dealt with accordingly.

The Resdiential Services Complaints Procedure can be downloaded below:

Residential Services Complaints Procedure [PDF 84KB]

The Student Accommodation Code Logo

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