No, this is your own responsibilty - due to Covid-19 the following bathroom and kitchen cleaning guidelines are in place.
Shared Bathroom Cleaning Agreement [PDF 28KB]
Kitchen Cleaning Agreement [PDF 27KB]
The Residential Cleaning team operate services Monday to Friday excluding public holidays.
At Aspire Point: Kitchens will be checked and graded weekly, using a traffic light system according to the planned schedule and agreed standards which are displayed in each kitchen.
No. You are free to come and go as you please.
You are permitted to invite a guest into your room, flat and communal areas of halls - however, they must always be accompanied in these areas by yourself.
A guest will be allowed to stay overnight for 2 nights a week, up to a maximum of 6 nights in any one month.
The term 'guest' also applies to any other resident living in a different flat / building within Queen Mary accommodation.
Residents are responsible for the behaviour of any guest they invite or allow to enter Queen Mary accomodation.
Large gatherings are to be discouraged and may be dispersed by Queen Mary Security. Please be aware that Queen Mary Security are working with us and may ask you or your guest to present your Student ID Card to confirm your identity. You are required to show your ID card if this is requested by any member of staff at Queen Mary.
You are required to pay a deposit as an integral part of the acceptance process to book your room in halls. The deposit is non-refundable, the payment is reserved and credited against your final instalment of residential fees (minus any deductions or charges). All or part of the deposit may be retained by Queen Mary as a contribution towards any loss or costs suffered by the University, as a result of a cancellation made outside of the licence cancellation period.
All loss/damage charges will be charged via your residential account and an invoice will be sent to inform you of this charge by email, where you will be required to pay this amount immediately. A list of standard charges can be found in the Residents' Handbook.
Please contact Residences Reception in France House by phone to +44 (0)20 7882 6470 or by email to: firstname.lastname@example.org. This is open 24 hours a day / 7 days a week.
Whilst studying, there may be times that you require evidence that you are a student. Therefore, you may wish to obtain a Student Status Letter from the university. Uses for the Student Status Letter include opening a bank account, council tax exemption, proof of studentship, applying for a Schengen Visa, and more!
Please see the Student Enquiry Centre website for more information.