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Anytime on, or after, the commencement date of your licence.
Information can be found on our Residential Fee Payments page.
No. That discount is only applicable to your tuition fees.
Room transfers will only be facilitated if supported by Residential Services, or due to extenuating circumstances (i.e urgent maintenance works). This is subject to availability and the payment of a £30 transfer fee.
Please refer to our Licence Agreement page, which will inform you of your contractual obligations.
Unfortunately not, however you can purchase these items from Queen Mary online shop. If you decide to bring your own bed linen, the approximate bed size is 90cm x 190cm (3'0" x 6'3").

All Queen Mary College campuses are non-smoking, except in the designated smoking shelters. Residents and their guests are not permitted to smoke in any part of the halls.

No, this is your own responsibility, the following bathroom and kitchen cleaning guidelines are in place.

Shared Bathroom Cleaning Agreement [PDF 28KB]

Kitchen Cleaning Agreement [PDF 27KB]

The Residential Cleaning team operate services Monday to Friday excluding public holidays.

At Aspire Point: Kitchens will be checked and graded weekly, using a traffic light system according to the planned schedule and agreed standards which are displayed in each kitchen.

Yes, there is Wi-Fi in all halls of residence, to find out how to set up your connection please see the IT Services website.
No, there are no parking facilities available to students living in the Queen Mary Mile End or Whitechapel campus residences. However, as a resident of Tower Hamlets you can apply for a local authority parking permit to park in the streets nearby. At Charterhouse Square campus there is no parking available in the grounds. There are a limited number of pay and display meters in the surrounding streets only.

No. You are free to come and go as you please.

You are permitted to invite a guest into your room, flat and communal areas of halls - however, they must always be accompanied in these areas by yourself.

A guest will be allowed to stay overnight for 2 nights a week, up to a maximum of 6 nights in any one month.

The term 'guest' also applies to any other resident living in a different flat / building within Queen Mary accommodation.

Residents are responsible for the behaviour of any guest they invite or allow to enter Queen Mary accomodation.

If a guest has at any time received a 'Notice to Quit' from Queen Mary accommodation, they will not be allowed to enter.

Large gatherings are to be discouraged and may be dispersed by Queen Mary Security. Please be aware that Queen Mary Security are working with us and may ask you or your guest to present your Student ID Card to confirm your identity. You are required to show your ID card if this is requested by any member of staff at Queen Mary.


Under no circumstances are pets to be kept in bedrooms or any other part of the residence. Guide dogs and hearing dogs are permitted by prior agreement. Only assistance animals that are trained by a body registered with Assistance Dogs (UK).
Yes, your licence agreement includes the Christmas and Easter vacations.
Residents requiring accommodation during the summer vacation period will be required to complete an application via Housing Services. Students, who have lived in halls during the academic year and whose courses run on until September, will be contacted directly by Housing Services in March. Priority for summer accommodation goes to applicants who require it for academic purposes. Places will be allocated subject to availability, and a satisfactory payment and disciplinary record. There are no guarantees regarding the style or location of accommodation. Current residents may be required to move residences due to planned refurbishment / change in use of residences.

You are required to pay a deposit as an integral part of the acceptance process to book your room in halls.

The deposit is used to reserve your room and after the start date of your licence agreement will be offset against your first residential fee payment instalment. 

All or part of the deposit may be retained by Queen Mary as a contribution towards any loss or costs suffered by Queen Mary for cancellations made outside of the licence cancellation period or for no-shows.

All loss/damage charges will be charged via your residential account and an invoice will be sent to inform you of this charge by email, where you will be required to pay this amount immediately. A list of standard charges can be found in the Residents' Handbook.

Returning students no longer have any priority, unless they have extenuating circumstances (supported by the University's Disability and Dyslexia Service or the Estates and Facilities Review Panel). Priority goes to new applicants coming to study at Queen Mary for the first time. However, you will be able to submit an application where you will be placed on a wait list for vacancies that may occur mid-term.
Housing Services can provide comprehensive guidance to assist you in your search with looking for Alternative Accommodation.

Please contact Residences Reception in France House by phone to +44 (0)20 7882 6470 or by email to: This is open 24 hours a day / 7 days a week.

Whilst studying, there may be times that you require evidence that you are a student. Therefore, you may wish to obtain a Student Status Letter from the university. Uses for the Student Status Letter include opening a bank account, council tax exemption, proof of studentship, applying for a Schengen Visa, and more!

Please see the Student Enquiry Centre website for more information.

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