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IT Services

Students Welcome Guide



While at Queen Mary you’ll use a number of IT services and applications and we’ve outlined the main ones in this booklet. Please familiarise yourself with the rules in place to protect yourself and others. These can be found under “IT and IT related policies”

General IT support information can be found on our website -

If you cannot find the information you are looking for, please contact the IT Service Desk by:
• Visiting the ITS website and use Live Chat -
• Emailing or
• Raising a ticket with us -

Important information

By signing in and accessing Queen Mary IT services you agree to comply with our IT related policies and procedures, and to any additions and amendments. To view, visit

Your username is a combination of two letters and five numbers e.g.
Your email address will be e.g.
Set your password as soon as possible at - There are short video guides
online at

It is sometimes difficult to distinguish between letters and numbers e.g. O and 0 or l and 1 – we recommend that you use Consolas Italic font to verify letters and numbers in your account.

Virtual Learning Environment

A number of learning technologies are used across Queen Mary, which include:
 QMplus – Virtual Learning Environment
 Q-Review – Lecture Capture
 QMplus Media – Video streaming service
 QMplus Hub – E-Portfolio System
 Blackboard Collaborate – Virtual seminar platform
 MS Teams – Microsoft own virtual meeting/seminar platforms
 Turnitin – Plagiarism Detection Service 

Microsoft Office 365

Students at Queen Mary can download the Microsoft Office Suite free. You can install it on up to five personal devices, both PC and Mac OS X.

Office 365 includes the latest versions of Microsoft Word, Excel, Powerpoint, OneNote, Access, Publisher, Outlook and One Drive for Business

For instructions on how to get Microsoft 365 for free, visit


To sign in to your university email address you will need your Queen Mary username (e.g. and password.

To check your email online, visit

You login with your e.g.

For instructions on how to access Queen Mary email from your own device, visit

Wi-Fi on campus

To establish a secure Wi-Fi connection, use the eduroam® Configuration Assistance Tool (CAT).
Android users must first install the eduroam CAT app – available from the Play Store.

All users go to then click on “Click here” to download your eduroam® installer.
Choose Queen Mary University of London from the institution list.
Click on the installer and follow the on-screen prompts.
When prompted, enter your username plus e.g.

See for more detailed instructions.

Important !!! To login to Wi-Fi on campus called Eduroam, please enter your full account name followed by e.g. (Note: this is not your email address - this is your IT account on the Queen Mary domain.

Windows devices: 


iOS devices: 

Printing and photocopying on campus

Facilities are in all Library buildings and Student PC labs.

Print credit is topped up using your QM Myprint account. To top up your account you will need to do this via the MyPrint portal. Please see print related detail guides on ITs page student printing

Print wirelessly from MyPrint or from the student PCs.

Once you send your documents to print you can pick them up at any student printer within 24 hours.

Specialist Applications

Our new ‘AppsAnywhere’ service allows you to access some of Queen Mary’s specialised apps when away from your department or off campus. You can also access them from your own device through Apps Anywhere service

There are are also several rooms around the campus that contain computers for your use. Some are used for teaching, so we ask that you vacate these 10 minutes before the class is scheduled.

In general, any computer will have the applications you need for your course. Your School will let you know where to find any specialist software that you need (e.g. in Computer Science, Economics and Engineering).

We have an interactive map showing which computer rooms have empty seats. This is available here

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