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IT Services

What do I do if my credit balance does not appear?


From August 2021 there will be changes to the way you print. IT services have updated the printing software with MyPrint. As a result of this change, there will be a temporary impact to the Credit top-up functionality. 

You will still be able to top-up your printing credit via iPay however, there will be a delay in the sync to your MyPrint account. If your printing balance does not appear in the MyPrint portal, you are advised to contact the Service Desk via the Live Chat System or on 020 7882 8888, our lines are open 24/7.

We apologise for the inconvenience this may cause.


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