Exam Support

On-Campus Online Exams

Campus Customer Service (CCS) from ITS can support you by:

• Checking that technology in the rooms work in advance of exams
• Providing support on the day of exam
• Or both.

We highly recommend that school-based Learning Technologists use the exam rooms before the day of the exams and check that the specific exam functions in the desired way. Note that Campus Customer Service can only run general technology tests – all other issues will need to be addressed with sufficient time before the exam takes place.

Online Exams on QMPlus

The ITS Technology Enhanced Learning Team can give guidance on setting up exam pages and quizzes on QMPlus. For support, contact the team or visit their website.   

The ITS Solution Development Team can test the performance of quizzes on QMPlus that will be taken by many students at once. To request such a performance test, please contact the ITS Service Desk.

Note: ITS do not provide support on other exam platforms, such as Rogo, NUMBAS, Practique, MSCAA, Pearson MyLab, Jupiter Hub or WeBWorK.

Getting Support for Exams

ITS need to check exam rooms well in advance to provide you with the best experience possible, so please provide ample notice to ITS and ensure that students do not use the rooms at least 24 hours prior to the exams.

To receive this support, please raise a ticket with the Service Desk and include the following:

• Details on the date, time, room(s) and number of students taking the test
• The type of support you need, eg,
  • Will you need an ITS team member to be physically present during exams? 
  • Would you like someone from ITS to be available to contact via phone or other channels during exams? 
  • Are there any specific IT issues you want ITS to look out for (eg, forced restarts during exams, Windows updates happening during exams, etc)?