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IT Services
  1. IT Services
  2. ITS Student Hub

ITS Student Hub

Welcome to Queen Mary University of London Student ITS Online Hub. This page will help you get started using IT Services (ITS) at QMUL. 

This information is on the IT resources available to you and will help set you up for success in your studies. 

Welcome to IT Services

6 Minutes to Connect: The Essential QMUL IT Setup Guide

Getting Started at Queen Mary

Your Username and Password

This shows you how to log onto Queen Mary systems with your own username and password and how to use multifactor authentication (MFA).

Accessing your Email

All Queen Mary students are given a university email which you should use for all university correspondence.

Get Connected to the Internet

eduroam is Queen Mary’s Wi-Fi service. It is available across all campuses and at many other sites across the UK.

AskQM

AskQM is our online self-service hub and student enquiry system, allowing you to get answers to your questions and access to support services 24/7!

Queen Mary App

A tool that allows you to access comprehensive information and resources from Queen Mary – directly to your device, anytime, anywhere.

MySIS - Student Record System

This hosts your enrolment information, registered modules, financial information, provisional grades and more.

QMplus - Virtual Learning Environment

The Online Learning Environment of Queen Mary University of London.

Printing

There are printers located across all campuses for use by students, with all devices offering both copying and scanning facilities alongside printing.

QM Apps Anywhere

Our QM Apps Anywhere service allows you to access some of Queen Mary's specialised apps when away from your department or campus.

Queen Mary IT Tools

Student Life Companion (Supplement to Essential Guide)

What equipment do I need and what is available to me?

The recommended minimum specification for IT equipment to be procured and used by QM students to study, take exams, as well as register your attendance and manage your access (please see MFA) is as follows. 

A smartphone 

  • Apple iOS: Requires a device running at least iOS 17.
  • Android: Requires a device running at least Android 8.0.

A laptop with:

  • 8GB RAM,
  • Windows 11,
  • 256 GB SSD.

Headset with a microphone: This enables you participate fully in online learning.

Camera

Connectivity should be via either: 

  • A broadband link with at least 10Mbps download speed and at least 1Mbps upload speed  
  • A 4G unlimited data plan PAYG SIM.

If you already own a device with a different specification (e.g. a hard drive that is not an SSD), that may be adequate. The above minimum specification is to guide you if you decide that you need to buy a new device.

Education Discounts

Students at QMUL can access discounts on IT equipment such as the Apple Education Discount and up to 20% off at Dell
Education Discounts

Loan Laptops

Loan Laptops are available in the libraries across QM campuses and in some labs.
Loan Laptops

PC Labs and Bookable Spaces

QMUL has several PC labs available to be booked. Please contact your school for more information on available resources.
PC Labs and Bookable Spaces

ITS Student Hub In-person Advice

The new IT Student Support Hub will run every Wednesday from 10am-2pm in G05 Bancroft Building on Mile End campus.  

You said: we did

Since the pandemic, IT Services have not provided a face-to-face service desk for staff or students. In response to your feedback, IT Services is delighted to introduce the IT Student Support Hub for quick, face-to-face help without the need for tickets or appointments, making sure you can maintain smooth access to essential digital tools and services throughout the academic year. 

You will be able to drop-in to the IT Student Support Hub for help with:  

  • Your personal devices, including laptop or mobile issues, software installation, system updates, login difficulties, and access to University platforms and online learning resources.  
  • Wi-Fi and connectivity challenges, such as Eduroam login problems or staying connected around campus. 
  • Printing services, from assistance using campus printers and resolving errors to managing print credit and ‘Web Print’ submissions. 

Software for Students

QM Apps Anywhere

Our 'Apps Anywhere' service allows you to access some of Queen Mary's specialised apps when away from your department or campus. It is available to both staff and students and there are a few ways to access it. 
Click here to access Apps Anywhere

Software Catalogue

Coming soon...

 

 

 

Software for Students - Learning Zone

Find information and videos for Microsoft Office 365 and other tools available to help you with your studies here
Click here for more information

Basic Introduction to AI

Queen Mary provides access to secure AI tools, such as Microsoft Copilot, which are designed to protect your data and comply with institutional policies. For more information on approved tools, responsible use, and training resources, refer to the university’s AI FAQ and guidance documents. 

Artificial Intelligence (AI)

Further Information

What happens when I graduate?

Congratulations on Graduating! 

Undergraduate and Postgraduate Taught Students:

Will keep their IT account and email address for 1 year after their award date

Postgraduate Research Students

Will keep their IT account and email address for 2 year after their award date


This allows students time to backup/archive, copy important emails to a personal email address, and sort out an alternative email address if you have used your email for any 3rd party systems. QMUL cannot keep accounts open indefinitely due to the Data Protection Act and governance.

We strongly recommend backing up/copying any important emails and providing all your contacts with an alternative contact method, furthermore any 3rd party systems you are using, you will need to switch to an alternative email address; please do this as soon as possible to avoid you losing any important information.

If you are withdrawn or withdraw from your studies your IT account will be closed immediately.

If you need to contact the university, in future, you can do so using your personal email address. 

Please note that if you have joined the QMUL Alumni this does not give you access to a QMUL account.

For access to your transcript, access to MySIS is not required, 

you can find information here:

For more information on joining the QMUL Alumni network

you can find information here:

Contact IT Services

For more help and to raise a ticket, please click on the link below

Contact IT Service Desk

Legal and Policy Statement

ACCESS

Access to any data, program or other information on Queen Mary University of London (QMUL) systems must be authorised by QMUL. It is a criminal offence to obtain unauthorised access or make unauthorised modifications to this computer system. QMUL may refer any unauthorised access to appropriate authorities. Unauthorised users may be subject to CRIMINAL PROSECUTION AND/OR CIVIL ACTION AND/OR QMUL DISCIPLINARY PROCEEDINGS.

USE

Users Must NOT process, publish, create, store, download, distribute or transmit material or data that is:

  • Prohibited by UK Law
  • Discriminatory or defamatory
  • Harassing or threatening
  • Derogatory to any individual or group
  • Obscene or pornographic
  • Engaged in any purpose that is illegal or contrary to QMUL policy or business interests
  • Likely to bring QMUL into disrepute

MONITORING and CYBER SECURITY

Queen Mary University of London monitors and protects its IT Systems for the purposes of Operational Integrity, Policy Enforcement and Crime Prevention. Network traffic that poses a risk to any system connected to the network may be blocked.

For more information on useful topics

Technology Enhanced Learning Team

AskQM

AskQM logo diagram different coloured speech bubbles with images relating to communications

MySIS

QMplus

QMplus logo with black script on a white background.
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