ITS Staff Hub
Welcome to IT Services (ITS)
Making IT Purchases
To ensure cost-effective and secure IT purchasing, the University requires that all IT items are purchased through IT Services. This helps to prevent duplication, enhances cybersecurity, ensures effective data management and leverages the benefits of our strategic supplier partnerships, such as extended warranties and better support.
What am I Eligible For?
Eligibility for New Members of Staff
All new Queen Mary staff are eligible, as standard, for the following equipment and support:
- Primary device (normally a laptop), funded by ITS up to a value of £1,300. Any additional cost above this amount must be funded locally by the department
- Device charger, funded by ITS
- Basic headset, funded by ITS
Desks on-campus are equipped with a hub monitor, keyboard and mouse.
The majority of this equipment is funded through ITS, however, any additional equipment or requirements beyond this standard provision must be funded locally by the department.
Replacements or Repairs for Existing Members of Staff
If your device develops a fault, please raise a ServiceNow ticket so that ITS can review the issue.
- Devices under five years old will be repaired where possible.
- Devices over five years old will generally be replaced.
If a device is accidentally damaged, the repair or replacement will not be covered by ITS or by the manufacturer’s warranty. In such cases, ITS will arrange the necessary repair or replacement, but the associated cost must be covered locally by the department.
Software and Applications
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Requesting New Software
If the software you wish to request is not listed in the you will need to submit a new software request. This is done through the ideas forum and you will need to submit a request. Information can be seen on the Ideas page below
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ITS Learning and Development
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Career and Professional Development (CPD)
Queen Mary has a dedicated platform to career and professional development. From there you can access all the training and resources you need to complete working for QMUL.
It is essential that all staff complete the mandatory 'Information Security Awareness Training - Cyber Security and GDPR' training.
Information Security Awareness Training - Cyber Security and GDPR
Legal and Policy Statement
Legal and Policy Statement
ACCESS
Access to any data, program or other information on Queen Mary University of London (QMUL) systems must be authorised by QMUL. It is a criminal offence to obtain unauthorised access or make unauthorised modifications to this computer system. QMUL may refer any unauthorised access to appropriate authorities. Unauthorised users may be subject to CRIMINAL PROSECUTION AND/OR CIVIL ACTION AND/OR QMUL DISCIPLINARY PROCEEDINGS.
USE
Users Must NOT process, publish, create, store, download, distribute or transmit material or data that is:
- Prohibited by UK Law
- Discriminatory or defamatory
- Harassing or threatening
- Derogatory to any individual or group
- Obscene or pornographic
- Engaged in any purpose that is illegal or contrary to QMUL policy or business interests
- Likely to bring QMUL into disrepute
MONITORING and CYBER SECURITY
Queen Mary University of London monitors and protects its IT Systems for the purposes of Operational Integrity, Policy Enforcement and Crime Prevention. Network traffic that poses a risk to any system connected to the network may be blocked.
