Skip to main content
IT Services
  1. IT Services
  2. ITS Staff Hub
  3. ITS Funded Devices

ITS Funded Devices

All staff* and Post Graduate Research students are entitled to an ITS managed and funded device. 

Devices must be ordered by gaining authorisation from the authorised person in your department/school/institute or faculty by raising a ticket via the self-service portal as a ‘Device Request’ or ‘New Hire Request’ request type for new starters. Devices cannot be requested via ‘General Requests’ or by emailing Service Desk.

Service Desk

ITS fund up to £1300 per device based on one device per staff member. The additional, if needed, is funded by departments and will require departmental approval. Note, second devices are only approved in exceptional circumstances either for personal health reasons or for research purposes.

Devices Which are Fully ITS Funded

Option A

Windows / Linux

Ultra 5 235U, vPro​​

16 GB Memory​, 512 GB Hard Drive

OnBoard Intel Graphics, FHD non-touch LCD

13-inch, 1.4kg

Option B*

Windows / Linux

Ultra 7 268V, vPro​

32 GB Memory​, 1TB Hard Drive

OnBoard Intel Graphics, FHD non-touch LCD

14-inch, 1.5kg

Option W

Mac OS

MacBook Air Apple M chip with

8-core CPU​, 7-core GPU​

512GB SSD Hard Drive​, 16GB RAM

Space Grey

13-inch, 1.25kg

Devices Available with Additional Funding Required

Option C*

Windows / Linux

Ultra 7 265U vPro Processor​

64 GB Memory​, 1TB Hard Drive

NVIDIA RTX 500 Ada 4GB GDDR6  
FHD non-touch LCD

14-inch, 1.62kg

Option X*

Mac OS

MacBook Pro Apple M chip with

8/10/16-core CPU​, 10-core GPU​

512GB SSD Hard Drive​, 16GB RAM

Space Grey

14-inch, 1.4kg

Other

The majority of users at Queen Mary will need an Option A computer

All devices issued to staff are laptops to allow for hybrid working

Our estate is set up for Dell laptops

Any other type of computer - for research or additional digital needs will need a business case through service desk

Devices marked with a * can be set up as either managed or COPE devices - please see below form more information.

We strongly advise against choosing a device (outside of specialist research, or OH required reasonable adjustment) that isn't an approved option. All devices have been selected based on our IT estate and landscape, the specifications of what is needed for the majority of staff to complete their work, easily and efficiently, and to ensure Queen Mary's data and information is kept safe and secure. 

Process for a new starter

Once recruitment activity has been completed for a new starter in Oleeo, the information is now automatically updated in HCM (ResourceLink). Our IAM system then detects the update and, within 24 hours, automatically creates a user ID (e.g. abc123) and an email address.

The new staff member's Line Manager will then receive an email confirming their user ID and email address. Using this information, the Line Manager should then submit the usual ServiceNow New Starter Full Setup Request, after which the process continues exactly as it has previously.

Although the user ID and email address are now be created automatically, the ServiceNow New Starter Full Setup Request is still required, in order that Line Managers can request everything else needed by the new starter.

To access the new starter link and complete the form

please follow this link

More information can be found on our IAM SharePoint site

Please click here to access the SharePoint informaiton

Process for a change of job

The device goes with the person - you will keep your device for whichever job you are doing (unless you require a new one). 

However, your new line manger should raise a ticket with ITS (service desk link below) to let us know that you have changed department. 

Steps for new the Line Manager

New Line Managers with the following information:

  • Date of change to take effect
  • New job title (Staff Directory Admin to be notified separately)
  • New location, building, room
  • Name of new access rights e.g. Agresso, SITS
  • Name of any folder(s) and shared network access to be granted
  • Name of shared mailbox or calendar access to be granted
  • Extension number to be transferred

Process for leaving Queen Mary

IT equipment that needs collecting e.g. laptop, mobile phone. These items must be handed to the Line Manager for collection. 

The Line Manager is responsible for the return of the device - this can be dropped into G15 at Mile End of arranged via ticket in Service Now for other sites. 

Where to collect or return your device

Mile End Campus

Room and Building:

  • Room G15
  • Francis Bancroft Building​

Opening Times:

Monday to Thursday

  • 10.00am to 12.00pm​,
  • 2.00pm to 4.00pm

Whitechapel​

Room and Building:

  • Room 2.42
  • Garrod Building​

Opening Times:

Monday to Friday

  • 10.00am to 12.00pm​,
  • 2.00pm to 4.00pm

Charterhouse Square​

Room and Building:

  • Room 113
  • Dawson Hall​

Opening Times:

Monday to Friday

  • 10.00am to 4:00pm

Lincoln’s Inn Field​s

Room and Building:

  • Main Reception, CCLS
  • 67-69 Lincoln Inn Fields​

Opening Times:

Monday to Friday

  • 10.00am to 4:00pm

IT Services – Tech Amnesty

IT Services are pleased to announce their Tech Amnesty, which will allow staff members to hand in any Queen Mary-issued IT equipment that is no longer required. All equipment received will then be either repurposed or collected for processing by our recycling partner. Please see the list above for where devices and equipment can be returned to. Alternatively, you use the self-service portal to arrange a more suitable time or for sorting out a collection. 

Information on what is available for your device

What is meant by a managed device?

A Managed device is a Queen Mary-owned laptop which runs on the Centrally Managed Service. Staff can work on these devices, in a secure, systematically managed, and supported environment. This helps keep Queen Mary’s network secure, protecting staff and student’s data.

For staff and researchers who require more accessibility we have COPE - Corporate Owned, Personally Enabled devices.

A major feature of the COPE service is the ability for users to temporarily elevate their account to admin to perform specific application functions. . This way, any application that requires constant modification and high levels of processing power can run at the maximum capacity allowed by the base device.

With a COPE device, you have far more options for installing software:

  • Company Portal (Replaces Software Centre)
  • MS Store
  • Winget other package managers are installable
  • Download and install any safe, legitimate-purpose software from the internet or other sources

COPE is only available for those who require the high computational power and freedom, which is usually those engaged in research computing. 

How long does it take to get a device?

Type Professional Service Staff Teaching and/or Research Staff Non Permanent Max Timeline
Option A Y Y Y 5 Working Days
Option B (incl. COPE) Y Y Y 5 Working Days
Option C (incl. COPE)

Y*

Y*

 N 5 Working Days
Option W Y Y N 5 Working Days
Option X (incl. COPE)

Y*

Y*

 N 5 Working Days
Non-Standard Device

Y*

Y*

 N 90 Working Days

Please note the time is from when the device is approved, not requested. 

What operating systems are available?

Windows

  • Laptop
  • Desktop*

Mac OS

  • MacBook
  • iMac
  • iPad

Linux

  • Laptop
  • Desktop*

We also offer duel boot on some devices. 

Software Available

Software provided on the Staff Managed Device Service falls into two categories, standard software which is installed on workstations by default, and optional software. Optional software includes specialised applications and applications which are not used by most people. Licenses may need to be purchased for some items.

All staff and students have access to a version of Microsoft 365:

Microsoft 365

Additional Software by Operating System:

Windows:

  • Google Chrome
  • QMFonts
  • FileOpen Client

Mac:

  • Horizon
  • Firefox
  • Chrome
  • RDS client
  • SPSS 27
  • Endnote
  • Emacs
  • Mitel Micollab client
  • Adobe apps - individual licenses must be acquired from Business Support

Linux:

  • Standard Linux environment
  • Open Office (LibraOffice)
  • Horizon
  • Firefox
  • Chrome
  • RDS client
  • Emacs
  • Teams
  • Magma
  • Maple
  • Mathematica
  • Matlab
  • MiKTeX
  • Python - Anaconda 3.8
  • SageMath
  • Scilab

Research Computing

For help and advice on purchasing research computers please talk to the ITS Research Team.
Click here for ITS Research help

Laptops are the primary device option for staff, with docks and hub monitors being provided as standard per office desk for colleagues to use. Desktops and all-in-ones are therefore not provided, unless there is a specific occupational health or real operational need. 

Please contact IT Service Desk:

Hardware Request

Or contact the ITS Research team for research computing needs. 

Device Policy

Please see this link to access information on the Queen Mary Device Policy Guidance

Green Mary

As part of Queen Mary's ongoing efforts to embed sustainable development across the University, including a 30% carbon reduction since 2018, it is crucial the organisation looks at its processes around IT device usage and recycling.

Where possible a device will be wiped and reconfigured to allow it to be reused. 

Where this is not possible then all QM devices are either recycled, using an external company or donated - to local Schools. 

ITS is committed to ensuring we protect the environment and provide an ethical and green service.

For more information on useful topics

AskQM

AskQM logo diagram different coloured speech bubbles with images relating to communications

QMplus

QMplus logo with black script on a white background.

MySIS
Back to top