We offer many ways of getting help with your computer and IT issues.
The IT Service Desk is the first point of contact for all IT help and support. We have a number of ways to contact the IT Service desk, including:
Note that room G15 in the Francis Bancroft building houses the ITS Equipment Provision team (eg, laptops, accessories). Room G15, along with ITS in Department W, do not offer walk-in services and can be used by appointment only. To schedule an appointment, please submit a service desk ticket.
ITS can troubleshoot most issues by phone, Live Chat, email, and our self-service portal. If we’re unable to resolve your issue via these channels, we will then schedule a face-to-face appointment with a Level 2 Campus Customer Support (CCS) team member. Although we can meet with you anywhere on campus as required, we usually hold face-to-face appointments in the following places:
Room G15, along with the IT Service Desk in Department W, do not offer walk-in services and can be used by appointment only. To schedule an appointment, please submit a service desk ticket or contact us on Live Chat.
Need more assistance? If you have submitted a ticket, gone through the usual support process and you are not satisfied with the level of service or timeliness of a resolution, you can escalate IT issues. Learn more about how to escalate tickets here.
Need help after hours? Contact, our Out-of-Hours phone support service, by dialing the usual IT Service Desk number (0207 882 8888) between 7pm - 7am on weekdays, all weekends, and during University closures and Bank Holidays.
If our team is unable to resolve your query directly, they will raise a ticket for you and pass it along to the IT Service Desk for further investigation.
Rather not wait? Try our useful self-help resources for details on managing your systems and devices, and guides on how to help resolve common IT problems yourself.
Find the latest news about service issues and any scheduled maintenance on the IT Service Status webpage.