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IT Services

Service Desk Support

Service Desk Support

The QMUL IT Service Desk is the first point of contact for all IT issues for our entire user community (including staff, students and visitors). We are dedicated to providing you with a high-quality user experience and are on campus Monday to Friday, from 7am-7pm (with out-of-hours support available 24/7/365). 

To receive support from ITS, you must have a ticket. Creating an IT support ticket is easy — simply reach out to us via one of the channels below. Call us on +44 020 7882 8888 or click the images below to get started. 

A telephone icon representing phone support from ITS

IT Services are just a phone call away, even out-of-hours. Call us any time on +44 020 7882 8888.

Chat bubbles representing live chat support from ITS

Chat with us 24/7/365! Just click the LiveChat button at the top of the page

A hand using a mouse representing the self-service portal support option from ITS

Interested in creating your own IT ticket? Click the icon above to submit a ticket

An envelope representing email support from ITS

Send us your support request via email at any time and expect responses from Monday through Friday, 7am-7pm. Email is best for Asking general IT questions, support issues that do not require an immediate response, scheduling a time for ITS to remotely connect into your computer and providing screenshots to show us details about your issue.

An image of a laptop and mobile phone with x

Are you a QMUL staff member whose laptop or mobile phone been lost or stolen? Follow the process outlined here immediately

A clock icon, representing out-of-hours support from ITS

Even when we are closed between 7pm-7am, over the weekend or or during University closures and Bank Holidays, support is still available via our service that can help with a variety of issues and if they are unable to completely resolve your issue, they will pass the details onto us for further support. 

User Services Hub

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