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Resolving your Temporary Enrolment

Temporary enrolment means that you have not met the requirements for full enrolment. You have been enrolled temporarily to provide you with some extra time to resolve any issues.

How to check your reason(s) for Temporary Enrolment

If you would like clarification for the reason(s) you are temporary enrolled, please login to MySIS and visit the 'My Enrolment' tab where you can view the reason(s) you have been granted temporary enrolment.

You should resolve any issues where you have a failed check which is indicated by a red cross in a circle. Please click to view an example of what you will see within the 'My Enrolment' tab if you have been temporary enrolled: Temporary Enrolment in MySIS [PDF 131KB]

Guidance is available below to help you to resolve your failed check.

Temporary Enrolment Deadline

You need to ensure that you resolve any outstanding issues before the temporary enrolment deadline. For students starting in January, the temporary enrolment deadline is 9th February 2024. Students who are still temporarily enrolled after the deadline are at risk of deregistration. If you are deregistered we will inform the appropriate bodies of this, including the UKVI, Transport for London and Student Finance.

Once you have arranged your fee payment or provided the necessary documents to resolve your temporary enrolment, please wait for us to complete Queen Mary Enrolment again so that we can check that we now have everything that we need and fully enrol you. 

One this has been done and you are fully enrolled, you will be sent another email from Registry Services that confirms your full enrolment. If you are unsure of your enrolment status, you will be able to see it in MySIS within the ‘My Details’ section - scroll down to ‘Enrolment Status’.

Reasons for temporary enrolment and what you need to do next

Below are the reasons for temporary enrolment and an overview of what may be required of you. However, if you are temporary enrolled we encourage you to please check your email accounts as you have been sent guidance tailored to you to your QM email and your personal email address.

All students are required to pay or make provision to pay their fees with the Fees Office ahead of Queen Mary Enrolment. Failure to do so will result in Temporary Enrolment. Please be advised that payments are usually processed in 3-5 days.

Please read the email sent to you by the Fees Office for guidance on how to pay your fees. The subject line of the email is ‘Tuition Fees – Funding Option’. This email is sent to you immediately following completion of the Pre-Enrolment task. Depending on the funding option you selected during Pre-Enrolment, an invoice will be sent to you within 3 days of completing the task.

Once you have paid or made arrangements to pay your tuition, the Fees Office will process this information and the tuition payment check will be passed. This may take several days so please do not be alarmed if your temporary enrolment status is not resolved immediately. Queen Mary will review your payment status and will finalise your enrolment as soon as possible once your fee check has been passed. You will be sent an email to confirm an update to your enrolment status and your full enrolment - the email subject line is 'Your Enrolment at QMUL'.


Possible reasons you have been temporarily enrolled are (please note this list is not exhaustive):

1. You completed Pre-Enrolment and were made temporarily enrolled on the same day

If Pre-Enrolment and Queen Mary Enrolment were completed on the same day, this means we may not have had the latest information on your tuition fee status and therefore we have temporarily enrolled you whilst the Fees Office update your payment record. If you have already paid or made arrangements to pay your fees (e.g. set up a payment plan or provided proof of sponsorship) then the team will update your record and, as long as you have no other outstanding checks, will finalise your enrolment and you will receive an email to confirm your transfer to full enrolment.

If you fall under these circumstances then you do not need to contact the Fees Office or your Enrolment Team to tell them that you have paid. Your payment/payment information is being processed and QMUL will check the progression daily – your enrolment will be finalised in due course.

2. You paid before you received your invoice

If you have paid your fees ahead of receiving your invoice, please be advised that there may be a slight delay in the processing of your payment information. After your invoice has been generated the Fees Office will need to match your payment to your invoice so please be aware of this additional delay. As long as you have no other reasons for temporary enrolment, your enrolment will be finalised in due course. 

3. If you are paying with a Postgraduate Loan you are required to set up a payment plan

If you are in receipt of a UK Government Postgraduate Loan, it will not be released to you until you have been fully enrolled. In order to get fully enrolled, you need to arrange a payment plan by:

If the loan covers the full cost of your tuition: The Postgraduate Loan will be paid directly to you in three instalments. You can agree a payment plan with the Fees Office and pay the three instalments aligned with the loan payment dates.

If the loan does not cover the full cost of your tuition: You can agree a payment plan with the Fees Office for the three instalments (as above) and pay the outstanding self-funded amount in full or in two instalments (50% before enrolment and 50% by an agreed date).

Full guidance on how to arrange a payment plan and pay the £50 admin charge is available on the Tuition Fee Payment Plan webpage. 

Tip! When logging into the Student Payment Plan system, you should use your College Username. This is recorded in MySIS within the 'My Details' tab. It is the same username you use for QMplus and Eduroam e.g. 'abc123'.


4. You are self-funded and want to pay in instalments via a payment plan

Whatever your tuition fees, you can pay in full, or, if your fees are more than £1,000 per year, you can pay in instalments by arranging a payment plan online (note there is a £50 admin charge to pay via instalments). Please note that if your family/friends are paying all or part of your fees you are still classed as self-funded.

Note: Students on Pre-Sessional, short courses or one-semester Study Abroad Associate programmes will not be able to pay via instalments and should pay in full instead. 


5. Your fees are being paid by an external sponsor and you need to provide proof

If your fees are to be paid in full or in part by a 'recognised' external organisation (i.e. not friends/family), you should email to provide a 'proof of sponsorship' letter on company headed paper which includes the: Students full name and student ID number; Invoice address; Invoice contact person and contact details; Sponsorship amount; Academic year(s); Programme name. If the sponsor if paying part of your fees, you must pay the balance and the regulations for self-funded students apply to you here i.e. you can pay in full before enrolment or agree to pay in instalments via a payment plan. Please see the tuition fee regulations for guidance.

Contact details:

If you need to speak to a Finance Officer or want further guidance on how to pay your fees, please see the following:

Contact the Fees Office by email

Please be advised that the Fees Office receive an extremely high volume of enquiries during the enrolment period and they aim to respond to you within 10 working days. When you email using one of the addresses below, you will receive confirmation that your email has been received and logged as an enquiry, along with a link to update your enquiry. Your email is logged within the student enquiry system 'SEC Online' (which you access via MySIS) and you should update your enquiry with/for further information rather than sending a new email.

If emailing, please email only one of the addresses below depending on your circumstances and remember to include your student ID number in all correspondence:


Visit the Fees Office in person

The Fees Office is based in the Ground Floor of iQ East Court, Mile End Campus (building 64 on the map). Please note that the office does not accept cash payments and if you need to set up a payment plan you should do it online.

  • Opening hours: Monday - Friday between 9am - 5pm


Visit the Fees website

Depending on your level of study, please see your tuition fees webpage for guidance

If you need support or advice about financial issues, get in touch with Queen Mary's Advice and Counselling Service.

Your qualifications are reviewed and verified by the Admissions Office rather than the Enrolment Team.

Therefore, as proof of your qualification(s) you must provide evidence of the final award certificate or transcript to the Admissions Office by uploading your document(s) to your MySIS Applicant Portal via the 'Applicant Decision' tile. If your transcript is not in English a certified translation should also be provided.

There is also specific guidance available on the Undergraduate Admissions and Postgraduate Taught Admissions webpages.

All undergraduate and some postgraduate medical and dental students are required to submit a health questionnaire as a condition of study.

For undergraduate medical and dentistry students, completion of the health checks should be completed ahead of your invitation to complete Pre-Enrolment. For postgraduate students, you may be required to complete it after you have been invited to Pre-Enrol.

The health check is a mandatory part of your enrolment and failure to complete it will lead to temporary enrolment. An email explaining the clearance requirements and the health questionnaire will have been sent to you by the Admissions Office. You will also find the message in your MySIS Applicant Portal. Please follow the instructions in the email and return the questionnaire to the Admissions Office as soon as possible in order to resolve your temporary enrolment.

If you are unable to complete your health questionnaire or have any questions about how to complete it, please contact the Admissions Office via your MySIS Applicant Portal for guidance.


Contact Details

If you have read the guidance above and are still unsure on what you need to do to resolve your temporary enrolment, please contact your Enrolment team for assistance and include your student ID number in all correspondence:

Please be advised that during the enrolment period, all teams and services receive extremely high volumes of enquiries. Therefore, we aim to respond to you within 10 working days where possible. Please try and see if your question has already been answered on this webpage, the relevant finance webpage or the Enrolment FAQs before submitting an enquiry.

Temporary-enrolled students CAN:

Temporary-enrolled students CANNOT:

  • receive Student Finance/studentship related payments*
  • have approval for oyster card application
  • borrow books
  • receive a Student Status Letter or any other official QM documentation

*Please note, Student Finance may send you communication indicating that your payment status is showing as 'awaiting confirmation' which is due to a temporary enrolment status. Once you have been fully enrolled then QMUL will confirm your registration with Student Finance. If you are in receipt of a Postgraduate Loan and have been temporary enrolled due to tuition payment, please ensure you have set up a payment plan with the Fees Office.

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