New Students

Enrolment at Queen Mary University of London

This page contains everything you need to know about Enrolment at Queen Mary!

Enrolment at Queen Mary University of London

Enrolment at Queen Mary

All student enrolments will be completed online and you won't have to attend campus in order to become fully enrolled.

We've split the enrolment process into 4 stages:

Stage 1: You will receive an email from your Admissions Team inviting you to complete Online Enrolment in the QMUL student record system MySIS.

Stage 2: Online Enrolment: You should complete the Online Enrolment task in MySIS. This is where you provide us with some information about yourself and upload a photo for your student ID card.

Stage 3: Queen Mary Enrolment: Academic Registry will carry out checks on the information that you have provided to us via the Online Enrolment task and will either fully or temporarily enrol you.

Stage 4: Student ID Card Collection

Information about your Enrolment 

Please see the tabs below for more detailed information about each stage of enrolment and what you need to do to become a fully enrolled Queen Mary student!

The Enrolment process will start for you once your place at Queen Mary has been confirmed and you have been invited to complete Online Enrolment. Please see our ‘Enrolment Timeline’ for guidance on when you should expect the enrolment process to begin and when you will have access to your IT account details.

You will be sent an email from the Admissions Team confirming your place on your programme and inviting you to complete Online Enrolment in MySIS (the student record system), along with your MySIS login details. You can start Online Enrolment as soon as you have received this email - the subject line is 'Online enrolment now available!'.

These emails are not sent out to all new starters at the same time so please do not be concerned if you have not received your invite but know of others who have (and vice versa). You can start Online Enrolment as soon as you have received the invitation and have access to the task in MySIS. For students starting in January 2022, we expect that these emails will be sent out from 6th December 2021. 

This email is only sent to students who have accepted their offer and met all the conditions of that offer. It will be sent to the personal email address you provided during the application process.

If you have less than 2 weeks before your programme start date and you haven't received an invitation to complete Online Enrolment (remember to check your junk folder!), or if you cannot access MySIS, please contact the relevant Admissions Office.

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Online Enrolment:

Please remember to include your student ID number in any correspondence!

Online Enrolment is a task that you are required to complete via your MySIS account. You will only have access to the Online Enrolment task after the Admissions Team have emailed you to confirm your place and invited you to complete the task.

You will be asked to confirm with us your academic and personal information, upload a photo for your student ID card, provide us with a copy of your official identification document and tell us how you will be paying your tuition fees. If you are having trouble locating Online Enrolment, please see our guide on Finding My Enrolment in MySIS [PDF 414KB].

Documents required for Online Enrolment: As part of Online Enrolment you will need to upload documents that confirm your identity and/or nationality e.g. a photo of your passport details page. Students from the School of Medicine and Dentistry may be required to provide additional information relating to a health questionnaire, DBS check and/or EPP clearance.

You will receive an email to confirm that you have completed the Online Enrolment task successfully. The email subject line is ‘Thank you for completing Online Enrolment’.

After completing Online Enrolment you will also receive an email from the Fees Office with guidance on how to pay your tuition fees. The email subject line is ‘Tuition Fees - Funding Option’. Depending on how you will be paying your fees, you may also receive an invoice from the fees office within a few days.

Please read these emails carefully and note that you will not be fully enrolled until you have paid your fees, or made provision to pay your fees (e.g. set up a payment plan, provided proof of sponsorship) with the Fees Office.

Once you have successfully completed Online Enrolment, the next stage of your enrolment is Queen Mary Enrolment. Please note – you are not a fully enrolled student yet.

Helpful tips:

  • Once you have access to MySIS, you’ll see that Online Enrolment is available via the 'My Enrolment' option on the menu along the top of the page. If you are having trouble locating Online Enrolment, please see our guide on Finding My Enrolment in MySIS [PDF 414KB].
  • You will need to upload a photo of yourself under 'Photo Upload' and a photo of your identification (e.g. passport) under 'ID Upload'.
  • If your telephone number is not being accepted, ensure you have selected the correct country code and your number is in a valid format.
  • Your progress will be saved and you can revisit the task at any time to amend information until you submit the Declaration. Submission of the Declaration is the final step and completes the task.

If you have access to the Online Enrolment task but need some help, please see our FAQs or if your query has not been answered then contact your Enrolment team:

Please remember to include your student ID number in any correspondence!

Once you have completed Online Enrolment in MySIS, Academic Registry will start Queen Mary Enrolment. This is where checks are carried out on the information and documents that you have submitted and we check the information we have about your tuition fees. We expect Queen Mary Enrolment to start in early January 2022 - view our Enrolment Timeline for details.

There are two outcomes to Queen Mary Enrolment:

  1. Full Enrolment: If you have provided all necessary information and documents and we have been able to confirm you have paid or made provision to pay your fees we will fully enrol you.
  2. Temporary Enrolment: If we require clarification on any of the information or documents you have supplied or you have not paid/made provision to pay your fees with the Fees Office, we may temporarily enrol you and email you to advise what we need from you. Guidance on how to resolve your temporary enrolment is available. If you have arranged your fee payment but Online Enrolment and Queen Mary Enrolment have been completed on the same day we may also temporarily enrol you whilst we confirm your fee status.

Please check your email regularly for confirmation of your enrolment status. We will always send an email to the personal email address you have given us to confirm what your enrolment status is and the email subject line is ‘Enrolment at QMUL’.

You can also check your enrolment status within the ‘My Details’ section of your MySIS account.

Whether you are fully or temporarily enrolled, you will be able to collect your student ID card and will receive access to other services. Visit our webpage to find out what you will have access to once Queen Mary enrolment is complete.

Once you are fully or temporary enrolled, you will be able to collect your ID card. Please see our ID card collection webpage for the latest guidance on where and when you can collect your card.

The UK Government requires us to check that you have immigration permission or a status that allows you to undertake your studies in the UK. Our 'Immigration Permission to Enrol' webpage explains what you will need to show us to prove that you have immigration permission or a status that allows you to undertake your studies in the UK.

The information on this page does not apply to:

  • British and Irish citizens;
  • European Economic Area (EEA) citizens who have arrived in the UK before 01 January 2021.

If you have been temporarily enrolled, this may mean that

  • we are missing some information from you,
  • the information you have provided to us was not sufficient,
  • you have not paid or made provision to pay your tuition fees,
  • we are processing your payment/payment information, or
  • you are a medical student and you haven't completed all of the health checks required

Please be advised that there is a deadline for you to resolve your temporary enrolment and become fully enrolled. You will receive an email confirming your temporary enrolment status, a deadline to complete your temporary enrolment and instructions on what you need to do.

Please see our guidance page for an overview of the reasons for temporary enrolment and how you can resolve it.

Once your temporary enrolment has been resolved and you have been fully enrolled, you will receive an email to confirm this and the subject line is 'Enrolment at QMUL'. You can also check your enrolment status within the ‘My Details’ section of your MySIS account.

You must complete your enrolment by a given deadline. The enrolment and temporary enrolment deadlines are published online. If you have been temporarily enrolled, you will be given a deadline in order to give you some time to resolve your temporary enrolment

Once you are fully or temporary enrolled, you will be able to access certain Queen Mary facilities and services, as well as being able to collect your student ID card. Please see our webpage for guidance on what you will have access to once Queen Mary Enrolment is complete.

If you are on a specific Distance Learning programme, please see our guidance for you on our Distance Learning Enrolment webpages.

Please note that if you are not on a specific Distance Learning programme (i.e. you would normally be campus-based), then the Distance Learning enrolment pages do not apply to you.

We view our list of Frequently Asked Questions surrounding Enrolment and your first few weeks at Queen Mary.

Please be advised that during the enrolment period, all teams and services receive extremely high volumes of enquiries. Therefore, we aim to respond to you within 10 working days where possible. Please try and see if your question has already been answered on this page or in the FAQ section before submitting an enquiry.

Please remember to include your student ID number in any correspondence!

Access to Online Enrolment enquiries:

If you haven't received an invitation to complete Online Enrolment or if you can't access MySIS, please contact the relevant Admissions Office. 

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Online Enrolment:

Help with completing Online Enrolment/general Enrolment enquiries:

If you have access to the Online Enrolment task but need some help, please see our FAQs or if your query has not been answered then please contact your Enrolment team:

Your timetable and general enquiries about your programme:

IT related enquiries (e.g. missing login details)

  • IT Services (a ‘live chat’ is accessible via the orange button)

In need of advice and support?

Remember, there is lots of useful information in other areas of the New Students Website

If you have any questions or concerns, please remember to have a look at our Frequently Asked Questions to see if your queries have already been answered.