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New Students

Enrolment at Queen Mary University of London

This page contains everything you need to know about Enrolment at Queen Mary!

Enrolment at Queen Mary University of London

All enrolments take place online and you do not have to attend campus in order to become fully enrolled.

Your enrolment consists of 2 stages:

Stage 1: Pre-Enrolment

You should complete the Pre-Enrolment task in MySIS by Friday 7 October 2022. This is where you provide us with some information about yourself and upload proof of identity and a photo for your student ID card.

Stage 2: Queen Mary Enrolment

The Enrolment Team will carry out checks on the information and proof of identity that you have provided to us via Pre-Enrolment and confirm that you have paid or made arrangements to pay your tuition fees. Then we will either fully or temporarily enrol you.

Information about your Enrolment 

Please see the tabs below for more detailed information about each stage of enrolment and what you need to do to become a fully enrolled Queen Mary student!

If you have any questions about the information on this page, please see our Enrolment FAQs for the easiest and fastest way to find the answers to your queries.

The Enrolment process will start for you once your place at Queen Mary has been confirmed and you have received an email to inform you that Pre-Enrolment is available to you. Please see our ‘Enrolment Timeline’ for guidance on when you should expect the enrolment process to begin and when you will have access to your IT account details.

Academic Registry will email your personal email address, confirming your place on your programme and inviting you to complete Pre-Enrolment in MySIS. This email is only sent to students who have accepted their offer and met all the conditions of that offer. MySIS login details are included in the email and you can start Pre-Enrolment straight away. The subject line is 'Pre-Enrolment at QMUL is now available!'.

These emails are not sent out to all new starters at the same time so please do not be concerned if you have not received your invite but know of others who have (and vice versa). 

Pre-Enrolment involves you confirming with us your academic and personal information, telling us how you will be paying your tuition fees and uploading a photo of yourself for your Student ID Card. You will also need to upload a document that confirms your identity and/or nationality (e.g. a photo of your passport details page). Please be aware that if you do not upload a suitable photo of yourself and a valid identification document then we will not be able to start stage 2 Queen Mary Enrolment.

You will receive an email to confirm when you have completed Pre-Enrolment successfully. The email subject line is ‘Thank you for completing Pre-Enrolment’.

After completing Pre-Enrolment you will also receive an email from the Fees Office with guidance on how to pay your tuition fees. The email subject line is ‘Tuition Fees - Funding Option’. 

Please read these emails carefully and note that you will not be fully enrolled until you have paid your fees, or made provision to pay your fees (e.g. set up a payment plan, provided proof of sponsorship) with the Fees Office.

Once you have successfully completed Pre-Enrolment, the next stage of your enrolment is Queen Mary Enrolment. Please note – you are not a fully enrolled student yet.

Helpful Tips:

    • If you have less than 2 weeks before you programme start date and you haven't received an invitation to complete Pre-Enrolment (remember to check your junk folder!), please contact the Admissions Team via your Applicant Portal.
    • In MySIS, Pre-Enrolment is accessible via the 'My Enrolment' tab.
    • You should upload a photo of yourself under 'Photo Upload' and a photo of your identification (e.g. passport) under 'ID Upload'.
    • If your telephone number is not being accepted, ensure you have selected the correct country code and your number is in a valid format.
    • Your progress will be saved and you can revisit the task at any time to amend information until you submit the Declaration. Submission of the Declaration is the final step and completes the task.

If you have access to the Pre-Enrolment task but need some help, please see our FAQs or if your query has not been answered then contact your Enrolment team:

Please remember to include your student ID number in any correspondence!

After you have completed Pre-Enrolment in MySIS, the Enrolment Team will start Queen Mary Enrolment ahead of your programme start date. This is where checks are carried out on the information and identity documents that you have submitted and we check the information we have about your tuition fee payment.

Please be advised that if you have not uploaded a sufficient identification document (i.e. a clear photo of your passport biographic details page), we cannot proceed with Queen Mary Enrolment.

There are two possible outcomes to Queen Mary Enrolment:

  1. Full Enrolment: If you have provided all necessary information, uploaded your identification document and we have been able to confirm you have paid or made provision to pay your fees, we will fully enrol you.
  2. Temporary Enrolment: If we require clarification on any of the information or documents you have supplied, or you have not paid or made provision to pay your fees with the Fees Office, we may grant you temporary enrolment and email you to advise what we need from you. Guidance on how to resolve your temporary enrolment is available. If you have arranged your fee payment but Pre-Enrolment and Queen Mary Enrolment have been completed on the same day we may also temporarily enrol you whilst we confirm your payment status.

Please check your email regularly for confirmation of your enrolment status. We will send an email to your QM email and personal email addresses to confirm what your enrolment status is. The email subject line is ‘Your Enrolment at QMUL’.

You can also check your enrolment status within the ‘My Details’ section of your MySIS account - scroll down to ‘Enrolment Status’.

IMPORTANT: Please be advised that you will not be fully enrolled until you have paid or made arrangements to pay your tuition fees. Please aim to make your payment arrangements as early as possible to ensure a smooth enrolment onto your programme. Your fee payments/arrangements are made with the Fees Office so please contact them directly if you have any questions that have not been answered here or on the Fees website.

During Pre-Enrolment, if there are tuition fees associated with your programme then you will be asked to confirm how these fees will be paid. Depending on which funding option you choose, you will receive an email from the Fees Office immediately after you have completed Pre-Enrolment which gives you full guidance on what you should do in order to pay or how to evidence that your fees will be paid. The email subject line is ‘Tuition Fees – Funding Option’. You can view the funding option emails online. You may also receive a tuition fee invoice within 72 hours of completing the task.

You can pay or make arrangements to pay your fees by:

    • Paying your fees in full
    • Arranging a payment plan to pay in instalments (remember to login to the payment plan portal using your college username (e.g. abc123) rather than student ID number)
    • If you have arranged a Student Finance tuition fee loan, you must provide us with your Student Support Number (e.g. SFDU12345678A) via the Pre-Enrolment task. Or, you can update your number in the ‘My Details’ tab in MySIS.
    • If an external sponsor is paying your fees, send your sponsorship letter to feesponsor@qmul.ac.uk
    • If you are in receipt of a scholarship or studentship, send your confirmation letter to feesponsor@qmul.ac.uk
    • If you are in receipt of an American Student Loan, send confirmation of your loan request to bursaries@qmul.ac.uk

Please read the guidance sent to you by the Fees Office after Pre-Enrolment carefully as it contains full instructions on exactly what you should do in order to pay or make arrangements for your tuition fees.

You will not be fully enrolled until the Fees Office can confirm that you have paid or made arrangements to pay your fees.

Any questions about your Tuition Fees?

You must complete your enrolment by a given deadline. For students starting in August/September 2022, the enrolment deadline is Friday 7 October 2022 and the enrolment and temporary enrolment deadlines are published online. If you have been temporarily enrolled, you will be given an extended deadline in order to give you some time to resolve your temporary enrolment

If you have been temporarily enrolled, this may mean that

    • we are missing some information from you,
    • the information you have provided to us was not sufficient,
    • you have not paid or made provision to pay your tuition fees, or
    • we are processing your payment or payment information

Please be advised that there is a deadline for you to resolve your temporary enrolment and become fully enrolled. You will receive an email confirming your temporary enrolment status, a deadline to complete your temporary enrolment and instructions on what you need to do.

Please see our guidance page for an overview of the reasons for temporary enrolment and how you can resolve it.

Once your temporary enrolment has been resolved and you have been fully enrolled, you will receive an email to confirm this and the subject line is 'Your Enrolment at QMUL'. You can also check your enrolment status within the ‘My Details’ section of your MySIS account - scroll down to 'Enrolment Status'.

Once you are fully or temporary enrolled, you will be invited to collect your ID card from the Mile End Campus. This may be during an allotted timeslot or a drop-in session.

Please see our ID card collection webpage for the latest guidance on where and when you can collect your card.

Once you are fully or temporary enrolled, you will be able to access certain Queen Mary facilities and services, as well as being able to collect your Student ID Card. Please see our webpage for guidance on what you will have access to once Queen Mary Enrolment is complete.

The UK Government requires us to check that you have immigration permission or a status that allows you to undertake your studies in the UK. Our 'Immigration Permission to Enrol' webpage explains what you will need to show us to prove that you have immigration permission or a status that allows you to undertake your studies in the UK.

The information on this page does not apply to:

  • British and Irish citizens;
  • European Economic Area (EEA) citizens who have arrived in the UK before 01 January 2021.

If you are on a specific Distance Learning programme, please see our guidance for you on our Distance Learning Enrolment webpages.

Please note that if you are not on a Distance Learning programme, then the Distance Learning enrolment pages do not apply to you.

We view our list of Frequently Asked Questions surrounding Enrolment and your first few weeks at Queen Mary.

Our FAQs are the quickest and easiest way for you to find answers to any questions you may have.

Please remember to include your student ID number in any correspondence!

Please be advised that during the enrolment period, all teams and services receive extremely high volumes of enquiries. Therefore, we aim to respond to you within 10 working days where possible. Please try and see if your question has already been answered on this page or in the FAQ section before submitting an enquiry.

Help with accessing Pre-Enrolment:

If you haven't received an invitation to complete Pre-Enrolment and it is less than two weeks until your programme start date, please contact the Admissions Office via your Applicant Portal in MySIS.

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Pre-Enrolment.

Help with completing Pre-Enrolment/general Enrolment enquiries:

If you have access to the Pre-Enrolment task in MySIS (within 'My Enrolment') but need some help, please see our FAQs in the first instance, as that is the quickest and easiest way to find information. If your query has not been answered then please contact the relevant Enrolment Team:

Your timetable and general enquiries about your programme:

    • Your School/Institute are your first point of contact for programme and teaching related enquiries
    • Contact your School/Institute’s Student Support Officer if you are experiencing issues that may imped your ability to study

IT related enquiries (e.g. missing IT account credentials)

    • IT Services will email your personal email address within 72 hours of you being invited to start Pre-Enrolment with your QMUL IT credentials and guidance on how to log in to various platforms. If you do not receive this email, please speak to IT - a '24/7 Live Chat’ is available.

In need of more advice and support?

Remember, there is lots of useful information in other areas of the New Students Website

Any questions? Visit our Frequently Asked Questions for the quickest and easiest way to find the answers to your queries!

Enrolment FAQs
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