This page provides information on the documentation you are required to upload during Pre-Enrolment and what to do if we contact you requesting you upload further documentation.
When you are completing Pre-Enrolment, you are asked to upload certain documents that we are required to check as part of Queen Mary Enrolment:
Before we can complete your enrolment we will check the documents that you have uploaded. If any of the images or documents you have provided are not suitable then we will email you with some guidance and request that you re-enter the Pre-Enrolment task and upload additional documentation.
We aim to complete our checks on your documents within 10 working days of you completing Pre-Enrolment. Please be advised that weekends do not count as a working day and we kindly ask that you are patient whilst we make checks on all new student documentation.
Guidance on what should be uploaded during Pre-Enrolment can be found below:
All students must upload a photo of themselves within the 'Photo Upload' section of the Pre-Enrolment task. This photo is used for your Student Record and Student ID Card and must be a .jpg file type.
We must be able to recognise that the photo is of you when we compare it to your identity document, such as your passport. Therefore, please ensure that the photo of yourself you choose to upload is recognisable as you and has not been edited or filtered. We will not be able to proceed with your enrolment if we are not confident that it is you in both your photo and identification document.
Full guidance on what constitutes a suitable image is available in the task.
This section is split into three:
Please read the guidance relevant to you very carefully as the university will not be able to proceed with Queen Mary Enrolment if you do not provide us with a form of identification as requested.
If you are a British or Irish Citizen, you must upload one of the following valid documents under 'ID Upload':
OR any of the following documents, when accompanied with additional photographic identification:
Acceptable forms of photographic identification for use in combination with the above certificates include a provisional or full photocard driving licence issued by an EU country, an Armed Forces Identity card or a proof of age card with the PASS logo.
If you are not a British or Irish National, when you complete Pre-Enrolment, you will need to provide an image of the following under 'ID Upload':
If you are an Asylum Seeker and do not have a passport, then you should upload a copy of your Application Registration Card (ARC) in place of your passport.
Important: Please do not upload the UKVI Entry Clearance sticker / visa vignette from your passport in under 'ID Upload' as this is not what your ID. We are required to check your biographical passport details page i.e. the page with a photo of you, your date of birth and your passport number, date of issue and expiry.
Please note that these are specific programmes that are 100% online. The enrolment process is the same for Distance Learning and on campus students and all students should complete Pre-Enrolment ahead of Queen Mary Enrolment. Examples of proof of identification are:
The following does not apply to British and Irish Citizens, European Economic Area (EEA) citizens who arrived in the UK before 01 January 2021 or those not studying in the UK.
We do not require your visa information during Pre-Enrolment and will contact you at a later date to advise on what we need.
As part of Pre-Enrolment, you must provide us with evidence that you have valid immigration permission to study at QMUL or a status that permits you to study in the UK. Our sponsor licence is 11W8K9Y63 and if your visa is for another institution then we will not be able to proceed with your enrolment.
We ask that you complete Pre-Enrolment once you have access to the task and then once you have arrived in the UK and have obtained evidence of your arrival (e.g. your visa sticker in your passport has been stamped with your date of arrival in the UK), please return to the Visa Upload section of the Pre-Enrolment task and upload this evidence.
If you are unable to provide evidence of that you hold valid immigration permission to study with us, we will not be able to proceed with your enrolment. If you complete Pre-Enrolment and do not upload sufficient evidence, we will contact you via email to inform you of what we require. You will remain Pre-Enrolled.
For examples of the documents you will need to show in specific circumstances please see the Permission to Enrol section of our website.
Please note that your invoice cannot be generated until you have Pre-Enrolled. The Fees Office cannot generate it for you at your request or before you have completed the Pre-Enrolment task so please don't ask them to send it to you ahead of this. Once you have Pre-Enrolled, your invoice will be generated and emailed to you within the following days.Your fee amount is included in your offer letter and guidance on how to pay can be found on the 'Tuition Fee - Funding Options' webpage.
IMPORTANT: If you are already in the UK and are not confident that your current immigration status allows you to study at Queen Mary, please send evidence of your immigration permission (usually a sticker or stamp in your passport or a residence card) and the details page from your passport to email@example.com as soon as possible. If you are sending us a copy of your residence card, please send us copies of the front and back of your card.
Once you have Pre-Enrolled, we aim to make checks on the information and documents you have uploaded within 10 working days. If the documents you have uploaded are not sufficient or do not meet our requirements, we will email you. The subject line of the email is ‘QMUL Enrolment: Further Documentation Required’
We may contact you about one or more of the following. If you have received an email from us about providing further documentation, please follow the guidance in the email or click on the relevant option below to see more information about what is required from you.
We ask for a photo of you for your student record and student ID card. We will also compare the photo of yourself against the photo on your photographic identification document (e.g. passport) to ensure that we are enrolling the correct person.
Please go back into the Pre-Enrolment task in MySIS and upload a new photo of yourself under 'Photo Upload' so that we can proceed with your enrolment. We ask that you re-save your image before re-uploading it - please don't simply re-upload the same file as it's likely that the error will still exist.
Please be reminded that you should be able to see a preview of your image within the task. If you can see the image, it’s probable that we will be able to see it, too.
Please note that the photo of yourself should be in a .jpg file format.
We are required to check that all students have evidence of their identity and nationality before enrolment.
For most students, this will be the biographical details page from your passport. This is the page that displays your photo and has your name, date of birth, passport number, date of issue and expiry etc.
Please go back into the Pre-Enrolment task in MySIS and upload a clear, colour photo of your identity document (e.g. passport) under 'ID Upload' so that we can proceed with your enrolment. We ask that you re-save your file before re-uploading it - please don't simply re-upload the same file as it's likely that the error will still exist.
Please be reminded that you should be able to see a preview of your file within the task. If you can see/open the file, it’s probable that we will be able to as well.
For students on a programme lasting longer than 6 months:
Before we can enrol you, we are required to confirm that you are eligible to study with us and that you have arrived in the UK. If you are asked as part of Pre-Enrolment to upload your visa, this is because you have been assessed by the Admissions Office as being a sponsored student.
The most common reason that we will ask you for further documentation is that you have not provided evidence during Pre-Enrolment that you have arrived or were already in the UK.
We can only proceed with your enrolment once we have seen evidence that you are in the UK.
Once you have arrived in the UK and have had your visa vignette (sticker) stamped at the airport by an Immigration Official, you can take a photo of that and upload it in MySIS to prove that you have arrived.
If you have provided us with a flight ticket/boarding pass, note that this evidence is only acceptable if it shows that you have already travelled i.e. that you are now in the UK. Therefore, please don't upload tickets for a future flight - we want to know that you are now in the country not that you are going to travel on X date.
Full guidance on what permission and documents are acceptable can be found on our Permission to Enrol webpage.
Please do not email your evidence to us as we require it to be uploaded in the Pre-Enrolment task so it is saved against your student record.
When you have the correct documentation that proves your permission/arrival in the UK, please go back into the ‘Visa Upload’ section of the Pre-Enrolment task in MySIS. You should answer the questions and upload all documentation as requested so that we can proceed with your enrolment.
If you are unsure whether you have the correct permission, or, if you do not have the documentation requested and do not think you will have it before the enrolment deadline, please contact the Immigration Compliance Team via firstname.lastname@example.org for guidance and include a copy of your passport and any visa related documents that you believe show your permission. They aim to respond to you within 5 working days.
Please be aware that if you originally uploaded insufficient evidence it has caused your enrolment to be progressed slower than normal. This is because we will need to re-check all of your documents after you have uploaded the correct evidence. Please be patient whilst we do this. You will receive an email with an update once we have re-checked your documents.