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New Students

Arriving in the UK

Find out what to expect when you arrive.

Arriving in the UK

BRP collection

If your Student immigration permission has been granted for more than six months, you'll normally need to collect your BRP card from your chosen Post Office within 10 days of arriving in the UK. The nearest collection location to the Mile End campus is the Whitechapel Post Office (208A Whitechapel Road, Whitechapel, London, Greater London, E1 1BJ). 

If you are under the age of 18, you cannot collect your BRP by yourself; you will need to formally nominate someone who is over 18 years old and holds a valid passport, EU national ID card or Biometric Residence Permit to collect on your behalf. This person will need to submit their details and this nomination must be approved by the Home Office. Please ensure that you allow time for approval and that you and your nominated person follow all of the requirements communicated by the Home Office to ensure that your BRP can be collected.

If you are an EEA or Swiss national, and applied for your Student immigration permission through the app, you will receive a digital visa and will not have to collect a BRP card. 

Travelling to Queen Mary by public transport or Uber

Queen Mary’s campuses are easily accessible from all of London’s airports. For general directions to our six London campuses click here

Travelling to Mile End from London Heathrow

  • Elizabeth Line: The Elizabeth Line offers a quick and easy way to central London from Heathrow Airport. Take the Elizabeth Line to reach Whitechapel and then change to the District Line or Hammersmith and City Line to Mile End. 
  • London Underground: Take the Piccadilly Line to Holborn then change to the Central Line to Mile End.
  • Uber: You will receive directions to Heathrow Airport pickup points directly in the app. Pickup locations may vary by terminal. More information can be found here

Travelling to Mile End from Gatwick

  • Southern railways and London Underground: Take a train from Gatwick Airport to London Bridge station. Once you reach London Bridge, follow the signs in the station for the Underground. Take the Northern Line to Bank and change to the Central Line eastbound to Mile End.
  • Uber: Pickup locations may vary by terminal. To find your pickup location, check the Uber app after you request a ride.

Travelling to Mile End from London City Airport

Explore our handy London Travel Map for quick information on getting from Heathrow to our five campuses and discovering convenient transport links to popular London attractions. Click the link below to view the map. 

London travel map [PDF 1,513KB]

Travelling to Queen Mary by taxi

Queen Mary works with Greater London Hire Limited (GLH) to provide students with a secure and discounted taxi service from any London airport to campus or Stratford. Please have your flight details ready and airport terminal before you contact Greater London Hire. They can only accept payment via credit card.

How to Book

By telephone: Call 020 7490 4222 and quote the Account Reference Number: 99610

This must be quoted to benefit from the preferential rate.

Online: To register for the on-line booking service, please go to Greater London Hire’s website and register using the fields on the right hand side, using your allocated Pin Number which is 99610. Slide ‘Do you have an account pin?’ to ‘Yes’ and then enter your email address.

This pin must be entered to benefit from the preferential rate.


Standard car: £109

6-seater: £150

Standard car: £86.50

6-seater: £109.50

Standard car: £94

6-seater: £117

Arrival Arrangements

The price quoted includes 30 minutes waiting time and airport car park charges. The driver can meet you 30, 60 or 90 minutes after the flight is scheduled to land. To avoid any further waiting time charges, please state your preference when booking. To add this online after you have entered your flight number a box will appear that says ‘Hold Off Time’, enter how long after the flight has landed you would like the driver to meet you in arrivals.

Any additional car park charges are charged at cost depending on the airport and waiting time is an additional £15.00 per hour and will be charged automatically to your card after the booking has gone ahead.


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