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New Students

IT Services

Trouble connecting to the WiFi? Email not working? IT are here to help!

IT Services

As a new student, you'll be able to login to some of your IT accounts before you get to Queen Mary. 

As a new student, you'll be able to login to Students records and Accommodations with your Applicant account before you get to Queen Mary. Kindly stop using the Applicant account when you receive IT Standard username and access credentials from us via ITS Welcome email – this will be sent to your personal email address at the point of enrolment

We'll send your IT Standard username and access credentials to the email address you supplied at registration. So, keep an eye out for it. 

Use your IT Account to: 

  • Connect to the University WiFi network 
  • Access your QM email 
  • Access QMplus



Top tip - Equipment

Whether you’re learning on campus or remotely, we recommend you buy your own IT equipment. Many companies offer discounts for enrolled students, so make sure you have a look at these when you arrive and take advantage of student prices. You can find discounts through Totum, Student Beans and UNiDAYS. 

The recommended minimum specification for IT equipment to be procured and used by QM students is as follows. 

A laptop with: 

  • 8GB RAM 
  • Windows 10 
  • 256 GB SSD.

Connectivity should be via either: 

  • A broadband link with at least 10Mbps download speed and at least 1Mbps upload speed  
  • A 4G unlimited data plan PAYG SIM.


  • It is recommended that if a broadband link is being used, the laptop is cabled directly into the router rather than relying on Wi-Fi (to improve reliability and performance) 
  • If you already own a device with a different specification (e.g. a hard drive that is not an SSD), that may be adequate. The above minimum specification is to guide you if you decide that you need to buy a new device.

Mobile App

Queen Mary’s mobile app is available as a native app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. The app allows you to do a number of things on the move, including: check your course timetables, log into QMplus and your Queen Mary email, search for and renew library books directly from your phone.


Download CAT installers to connect to Universities' Wi-Fi securely - you can download and set-up CAT before arriving on campus! 'Eduroam' is Queen Mary's Wi-Fi service. 

BONUS! If you are in an area where Eduroam Wi-Fi is available (most UK-based Universities and some European-based Universities), you will be able to connect to their Wi-Fi free of charge.

IT Services Welcome Guide

While at Queen Mary you’ll use a number of IT services and applications and we’ve outlined the main ones in the Online Welcome Guide and  ITS Get Connected booklet [PDF 740KB] 

Contact details

The IT Service Desk is your first point of contact for all things IT related. Round-the-clock help is available to students and staff via Live Chat or you can raise a ticket by emailing

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