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IT Services

Mobile app

Queen Mary's mobile app 'QMUL' is available as an app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. Just search for 'QMUL' in your app store. You can also use the web app for other mobile devices, laptops, desktop PCs and Macs via most browsers. You can access the web app at

'QMUL' is a tool that allows you to access comprehensive information and resources from Queen Mary – directly to your device, anytime, anywhere.

Featured tiles 


Study anywhere through easy access to your online learning materials, assignments and module announcements on QMplus.


Never miss an email from Queen Mary again! You can keep on top of your inbox and manage your messages using the Queen Mary email tile.


Need to find a library resource? Search for and renew library books and online resources directly from your phone.


Manage your online purse and top-up printer credit and pay library fines with iPay.

Newsfeed tile

Receive the latest news from Queen Mary.

Social media

Access social media from your School, Institute or Faculty, and from Student Services.

Student’s Union

Want to get involved or find a society to join? Find information, news and events from Queen Mary Students' Union.

Campus maps

Never get that lost feeling again on campus.  Search campus maps for buildings and locations across all QMUL London campuses.

Transport for London (TfL)

Plan your travel and get up-to-the-minute updates on travel information via the TfL tile.

Pocket guide

Got a question? Find answers to all of your questions in the pocket guide featuring useful links to student services and support.

IT Status

Is the University wifi down? Check the IT service status for a range of IT Services. 

Exam timetables

Check your exam timetables on the move.

Timezone aware course timetable

Wherever you are in the world, you'll be able to stay organised with your timetable displayed in your local time zone.

PC/study space booking

Need to book a pc or study room? This tile provides access to the new Libcal system allowing you to secure your study resources online.

'Report a problem'

A one-stop-shop to find help for a range of issues relating to IT, facilities and maintenance, ARCs and our new 'Report + Support' service for personal matters.


Maintain your contact details and find out about your enrolment information, registered modules, financial information, provisional results, amongst other things.

Alumni Services

Find out how Alumni Services could help you before you graduate.

Queen Mary Network

Meet and connect with the exclusive online community for 5000+ Queen Mary students, alumni, staff and prospective students around the world.

qmul portal

Access the web-based portal to useful news and information that can assist you throughout your studies.

Alerts and notifications 

Last-minute timetable changes and important announcements will be available via the app. 


Using the app - frequently asked questions

You may have some questions about the app, its features and compatibility. Here we have put together a set of frequently asked questions to help you:

The app is intended to provide students with easy access to information such as timetables, library services, PC availability, plus useful reference material about Queen Mary services, etc.

The app can be downloaded from the Apple and Google app stores. Search for ‘QMUL’ and look for the icon. For Windows devices, use your browser to navigate to:

Android (version 2.3.3 or higher)
iOS (version 6.0 or higher)
Web – Internet Explorer, Firefox, Chrome, Safari, Opera 

Use the browser version on Windows devices:

Use your Queen Mary username (eg, and password, or set up a guest login if you don't yet have these.

Students and staff should log in using the student/staff profile. This will allow you to use your Queen Mary username and password. Anyone who doesn't have a Queen Mary username, for example visitors to Queen Mary or new students who haven't yet received Queen Mary credentials, can log in using the guest profile using their email address and a password of their choice.

The app will perform better when you're using wifi rather than data. On Queen Mary (and other university) campuses, and at the Royal London Hospital, you can use the eduroam wifi network. IT Services provides information on how to connect to eduroam.

The app asks for this permission because if you use the sharing feature to tell friends about the app, it will send an email.

You can provide feedback via the app through Settings on iOS and Android, or the Feedback icon in the banner on the web version. You can also rate the app and post feedback in the app stores. You can also provide feedback by emailing

If a feature is not working, try returning to the app home page and try the feature again. If it repeatedly fails to work then try uninstalling and re-installing the app.  If that doesn’t work, please report it as a problem using the feedback mechanism within the app or contact the IT Service Desk

The Timetable feature shows the same timetable as it appears in MyTimetable in QMplus. At present, student timetables for the School of Medicine and Dentistry have not been put into MyTimetable so will not be shown via the app.

Use the Log Out option (in Settings on iOS and Android, from web banner on the web app) to log yourself out of the app. This will delete any details about you held by the app on your device. 

If you're using eduroam on your device, you'll need to update your password on your device so that it can connect to eduroam again. When you next try to use the app, it should prompt you to enter your new password. 

This is to protect your personal information from being accessed without your permission in the event that your device is lost or stolen.

You can send your questions to and we'll aim to get back to you as soon as possible.

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