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IT Services

Security Incident Response and Investigation

The information security team within ITS provide advice and guidance incident response and investigation for incidents related to information, cyber and IT Security matters for information assets within Queen Mary.  You can raise an incident through the ITS Service Desk and once this has been triaged and categorised, we will engage with you and the relevant ITS team to help resolve the incident. 

Self-help Guides


Audience: Queen Mary Staff and Students

Service Name: Information Security Incident Response and Investigation  

Key Users: QMUL Staff and students

Requirements: Users of the service must be current students or staff

Requesting the service: Service Desk

Support Contact: IT Service Desk, Live Chat, Raise a Ticket, Call 020 7882 8888

Feedback: email and

Status: Current Service

Cost: No cost to students and staff

Business Owner: IT Services AD office of the CIO

Technical Owner: Head of Information Security

Related Services: Information Records and Compliance

Service Level Category: Gold


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