Please pay attention to the information on this page which contains important information about collecting your BRP and what to do if you encounter any problems.
When you are completing your Student Visa application form, you will choose a participating Post Office from which to collect your BRP (Biometric Residence Permit).
The form will normally default to the Whitechapel Post Office branch, which is nearest to Queen Mary’s main campus. Depending on which campus you will be studying at and where you will be living, this may not be the most convenient Post Office branch for you. You should choose the most convenient Post Office branch for where you are living or studying.
You can enter an “Alternative Address Postcode” to select a different Post Office branch.
Please note that there is no Alternative Collection Location (ACL) code for Queen Mary.
When your Student immigration permission is granted, you will be issued with a visa decision letter explaining the student visa conditions. Normally, this letter will also confirm the date and Post Office location from which you can collect your BRP. Keep this letter safe for your reference.
If your visa decision letter does not confirm the Post Office from which you can collect your BRP, you should check the payment section of your visa application form for the Post Office location. If you do not have a copy of your completed application, you should be able to log in to your UKVI account and access a pdf.
You must usually collect your BRP within 10 days of arrival in the UK. You will collect your BRP card from the Post Office you selected on your visa application form. You need to take your passport and decision letter with you.
Once you have collected your BRP card, check it is correct straightaway. If there are any errors, refer to our guidance on how to correct the error. It is important that you do this immediately as there is a short period for you to correct errors.
Once you have collected your BRP card, please put it somewhere safe. You do not usually need to carry it with you in the UK. If you lose it, it takes a long time to replace and can be expensive.
If you are unable to collect your BRP from the Post Office for any of the below reasons, you should report this to UKVI on the UK Government website.
You can report the problem collecting your BRP by completing a short online form on the UK Government website
To report a problem collecting your BRP:
You should receive a response within five working days.
Warning: Do not travel outside of the UK until you have collected your BRP.
Location of Queen Mary’s campuses and Post Office branches (where you can collect your BRP from)
19/20 High Holborn
39 - 41 Farringdon Road
The City of London
11 White Kennet Street
208A- 210 Whitechapel Road
5 Chancellor Passage, Cabot Place East
2 Churchill Place
26 - 28 The Broadway