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Advice and Counselling Service
  1. Advice and Counselling Service
  2. About us
  3. Contact us

Contact us

Our opening hours

Our reception is normally open Monday to Friday from 10:00am – 4.00pm apart from university closure days.

Our Frontline Support and Guidance Team can help with your initial enquiries and give information about accessing further support. Alternatively, please complete the relevant contact form listed below to request specialist support.

Our telephone line is open Monday to Friday 10:00am - 4:00pm: +44 20 7882 8717

For urgent mental health support, please see our 'Help in a crisis information'

Closure dates

Please note we will be closed on Monday 26th May for the National Bank Holiday.

Find us

The Advice and Counselling Service is located on the ground floor of the Geography building, Mile End campus. Our entrance is located on the west side of the Geography building. We are building number 27 on the campus map. The nearest underground stations are Mile End and Stepney Green stations.

Accessing specialist welfare and/or immigration advice

For money and practical advice, or for student immigration advice, and/or to request an appointment  please log an enquiry via AskQM . We offer appointments in-person on Mile End campus, online via Microsoft Teams, or telephone.

  • Log into AskQM, click on the Home tab at the top of the page followed by the ‘new enquiry button’. Please select 'Advice and Counselling Service' as the enquiry category and then select the relevant subcategory. You can then proceed to answer the questions and complete the free text box. 

If you are a prospective student and/or applicant and would like to contact the Advice and Counselling Service for confidential Welfare or International Advice.  Please go to the AskQM webpage And select Contact us at the top of the page.  You will need to select Advice and Counselling Service as the enquiry category then select your subcategory as appropriate. You can then proceed to answer the questions on the form.

You are encouraged to visit our detailed Money and Practical Advice webpages and our Visas and International Student Advice webpages for guidance. Our website also explains how we work and our professional standards.

Accessing specialist Sexual Assault and Harassment Advice

To contact the Advice and Counselling Service for confidential Sexual Assault and Harassment Advice , please log an enquiry via AskQM. 

  • Log intoAskQM, click on the Home tab at the top of the page followed by the ‘new enquiry button’. Please select 'Advice and Counselling Service' as the enquiry category and then select the relevant subcategory Sexual Assault and Harassment Advice. You can then proceed to answer the questions.
  • Or, contact via the Report and Support Portal (request support).  

 

Accessing mental health and wellbeing support

To book an appointment for confidential Wellbeing Support (Counselling, Mental Health Advice and Wellbeing Advice), please log an enquiry via AskQM. 

  • Log intoAskQM, click on the Home tab at the top of the page followed by the ‘new enquiry button’. Please select 'Advice and Counselling Service' as the enquiry category and then select the relevant subcategory Self-refer for Wellbeing Support You can then proceed to answer the questions.

To find out more about the support we offer, visit the Wellbeing Support webpages of our website. Once we receive your form, we’ll contact you via email with a suitable appointment based on your provided availability. Please confirm whether you can make the initial appointment within the period specified, as unconfirmed appointments will be offered to other students.

Important information about wellbeing appointments

For counselling, mental health advice and student wellbeing advice, we are currently offering online appointments via MS Teams and in-person appointments on the Mile End campus. You will need your own quiet, confidential space for online appointments.

Waiting times for an appointment depend on the time of year. During quieter times (start of term and holidays) you may be offered an initial appointment quickly but at busier times, the wait time for an initial appointment may be 2–3 weeks or longer. The more availability you can give us, the sooner we will be able to offer you an appointment.

If you are finding things difficult while you are waiting or have concerns for your mental health, we recommend you contact your GP.

You can also contact your Student Support Officer to discuss academic concerns. For urgent support, please see our Help in a crisis information. For confidential listening and support services, see our list of External Support Organisations.

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