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Advice and Counselling Service

External support organisations

Explore our recommended list of organisations outside of Queen Mary who you may find helpful to contact for support, such as confidential listening services.  

Signpost with options

Specialist support

For support with specific topics or issues eg LGBTQ+ support or support with anxiety, we have included specialist organisations under our A-Z common topics page. 

Listening services

The following organisations offer confidential listening helplines via phone, email, chat and text message. You can use them if you feel you need to talk to someone for emotional support when other services may not be available.

If you are struggling with your mental health, we recommend you contact your GP to make an appointment. If you need urgent support, see our Help in a crisis information. 


Talk to someone 24/7 – a phone, email and in-person service for those having a difficult time emotionally, including having suicidal thoughts or feelings. 


Text support service open 24/7 - Text SHOUT to 85258 to start talking. 

Student Space 

Text, webchat, email and phone support lines to support students with any challenge they may be facing.  There are also services for students who identify as being part of a specific group or identify, including support groups for trans students, Black students and Muslim students. 

Together All

An anonymous online community, free to all Queen Mary students and staff, that you can access 24/7 for support. 


Phone, chat and email listening and information service run by students, for students. Available from 8pm - 8am during term time. 

Muslim Youth Helpline 

Phone helpline providing faith and culturally sensitive support services to Muslim youth in the UK.  The helpline service is run by young Muslim volunteers.

Organisations for students

Student Minds 

The website has a wealth of resources about looking after your wellbeing, covering topics including Transition to University, Student Finance and Coping with Student Life. They also offer peer support programmes.  

Students Against Depression  

The website has information, resources and real student stories to help students affected by low mood, depression or suicidal thinking. There is also advice and support for those who are worried about someone else who seems depressed. 

Student Space  

As well as their listening services, the website has a wealth of advice and information about mental health and wellbeing, studying, friendships and social life. They also have specialist support for specific groups including muslim students and trans students. 

Information and guidance


The MIND website is a great resource for information about mental health, support options, and legal rights. 

Mental Health Foundation

Their website has information on mental health issues, and resources to support you and your mental health, including podcasts and videos. 

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