New Students

Next steps

Once we have received all of the required documentation and confirmation that you have paid your tuition fees you will be fully enrolled remotely and an email will be sent to your university and personal email address confirming your status. 

Some guidance on your next steps as a Queen Mary student can be found below and don't forget to check our Frequently Asked Questions to find answers to queries you might have.

IT Account Details

  • Allowing access to platforms such as the online learning environment QMplus, the QM App, your QM email account, Eduroam (campus wi-fi that provides internet access not only at QMUL but a number of academic institutions around the world), and more!

Receipt of your IT account details is not dependent on whether you have been fully or temporarily enrolled. You will be sent this information from IT Services within 72 hours of being sent the email from Admissions that confirms your place at Queen Mary and invites you to complete Online Enrolment.

Regardless of whether you are fully or temporarily enrolled, you will still be able to access platforms such as QMplus, the QM app, your QM email account and Eduroam. Please contact IT Services if you have not received your credentials and more than 72 hours has passed since being invited to complete your Online Enrolment or you need support accessing your accounts. A 24/7 live chat facility is accessible via the orange button.

Starting your programme

Check your School/Institute website and QMplus for updates on your programme, your timetable and reading lists. Your School/Institute will contact you regarding the arrangements for starting your programme.

Gradintelligence Account (Student Status Letter)

Once you have been fully enrolled by the enrolment team, we will create an account for you with Gradintelligence, the service provider of our official Student Status Letter and HEAR (digital transcript). You will receive an email from ‘accountregistration@gradintel.com’ asking you to activate your account and we advise that you do this as soon as possible so that you can view your letter. The Student Status Letter can be used as a bank letter, for council tax exemption purposes and as a certificate of study.

Find out more about the Student Status Letter including how to activate your account and what to do if you are having problems logging in.

Student ID card

Once you have been fully enrolled, your student ID card will be posted to the home address you have provided us with during Online Enrolment during the first few weeks of the semester. Please do not come to campus to attempt to collect your ID card.

Discounted Travel

Fully enrolled students can apply for discounted travel with Transport for London (TFL) or a 16-25 Rail Card. Please see our Discounted Travel webpage for guidance.

Services and support

Queen Mary has many services to support you during your time as a student. Visit MyQMUL, the student website, to find out how we can help you live well, study well and progress well. 

Watch the video below to hear from our students about some of the support on offer, from financial assistance to advice and counselling, study support, the careers service and much more.