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IT Services

User Accounts

  • Service Group:
  • Users: Staff, Students, Visitors


IT Services (ITS) provide centralised account administration for staff and students.  

This service includes; issuing new accounts, enabling and disabling existing accounts, unlocking accounts, and password resets,  

ITS also provides access to File Storage, manages quotas for personal or shared storage and facilitates File restores.  ITS accounts enable access to shared QMUL email mailboxes and access to Wi-Fi services.

How to request this Service

Use the Self-service: Service Desk option to raise a request for all User Account requests.

Additional guidance on how to make the request for:

  • IT User Account for a New Starter
  • Disabling an IT User Account and IT Equipment Collection
  • Extending an IT User Account
  • Changes to an IT Account

Lead time

IT User Account related requests should be made 5 working days in advance. 

This does not include cost or lead time for For IT Equipment, which can be found here.  


There is no cost to the user for this service.


Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).


Contact the IT Service Desk
Call: +44 (0)20 7882 8888
Visit: Queens’ Building, Room W209, Mile End
Self-service: Service Desk

Dependent Service

This service is dependent on Infrastructure Services

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