Skip to main content
IT Services

Print Credit (QM iPay)

  • Service Group: Help, Support, and Policy Service
  • Users: Staff, Students

Service Description  

IT Services have implemented a central print service for staff and students at Queen Mary. Single devices will deliver an efficient and high-quality print, copy, scan, and fax solution.

The primary advantage of the new service to users is pull printing. Pull printing holds your print on the server until released at the printer you wish to use. Your print job is released by holding your id card over the card reader on the printer, providing a more secure print service.

The new print management software will produce reports on usage, by individual and Department, which will be used to recharge Departments. Students will continue to pay for printing via online top ups.

More information can be found here

How to request this service

Self-service: Service Desk

Lead time

Print Credit (QM iPay) related requests should be made 5 working days in advance


A click charge has been introduced for departments


Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).


Contact the IT Service Desk
Call: +44 (0)20 7882 8888
Visit: Queens’ Building, Room W209, Mile End
Self-service: Service Desk

Dependent service

This service is dependent on Infrastructure Services

Back to top