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IT Services

IT & Library Management Tool (Ivanti)

  • Service Group: Help, Support, and Policy Service
  • Users: Staff

Service Description 

Ivanti is an application available to QMUL staff and student who can directly log their IT and Library issues or raise IT request without the need to contact the Service Desk directly. Ivanti will also provide the information about any planned and unplanned IT service outages, links to FAQs and related documents.

How to access:

How to request this service

Self-service: Service Desk

Lead time

Ivanti related requests should be made 5-10 working days in advance.


There is no cost to the user for this service.


Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).


Contact the IT Service Desk
Call: +44 (0)20 7882 8888
Visit: Queens’ Building, Room W209, Mile End
Self-service: Service Desk

Dependent service

This service is dependent on Infrastructure Services

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