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IT Services


The Dropbox Enterprise solution facilitates seamless collaboration and data management for eligible users within our institution.

Queen Mary staff have been using personal Dropbox accounts with their university email addresses, creating potential liability for Queen Mary in case of data breaches. To address security concerns and comply with various regulations, the Information Security team advises against using Dropbox. However, recognising the need for collaboration, particularly in research sectors, Queen Mary has purchased a Dropbox Enterprise Solution.

The Queen Mary Dropbox solution has moved from an unmanaged service to a managed service, with extra layers of security measures being put in place. This is to provide greater security and governance to protect the university and users alike and to secure Queen Mary's data.


Frequently Asked Questions (FAQs)

Users have been provided with the Dropbox use by exception policy [PDF 476KB].

  • Eligible users join Queen Mary Dropbox Solution.
  • Ineligible users switch to a personal email address, to access their personal Dropbox account. The personal Dropbox account is for personal use only and should hold no Queen Mary data.
  • Ineligible users, who have corporate data storage/sharing needs are being directed towards
  • OneDrive and SharePoint as an alternative platform.

Yes, you can apply to be considered for a Queen Mary Dropbox license, however, holding a Queen Mary Dropbox account is only for a specific category of users. All new requests will only be granted if you are deemed eligible – please refer to the Dropbox use by exception policy [PDF 476KB].

No, there is no guarantee. Your application will be assessed against the criteria set out in the policy and a decision made, which you will be informed of.

You will need to:

  • Move all Queen Mary data from your current Dropbox account to OneDrive and SharePoint as the alternative storage.
  • Share your Queen Mary data in future using SharePoint or OneDrive.

If you own the data's sole intellectual property rights:

  1. Move it to your personal Dropbox account using your private email address.
  2. Transfer it to OneDrive or SharePoint
  3. Select another storage solution, of your choosing

Accessing two Dropbox accounts simultaneously through the Dropbox Client is no longer available. This change is to meet the objective of segregating personal data from Queen Mary data.

You cannot have two different Dropbox accounts using the same email address. You need to have a second email address with which to associate the second account.

Using this as an example and

If you have two Queen Mary email addresses, you can only join the Queen Mary Dropbox solution using one of your email addresses - This should be where you store your Queen Mary corporate data.

The second Dropbox account, that you hold with a Queen Mary email address will have to be switched to a personal email address – This is where you store your personal data.

Please follow the Dropbox single sign-on (SSO) [PDF 1,130KB].

If you are still experiencing problems, please contact the IT Service Desk and someone will help you.

You can switch your current Dropbox account to a personal email address, and then delete your Queen Mary account through the account settings within Dropbox.

The reason your files are no longer syncing from or to the cloud is because you are no longer logged into Dropbox. To resolve this issue please follow these steps:

  1. Head to Dropbox and enter your Queen Mary email address; click on Continue with single sign-on and use your Queen Mary account and password to log in to Dropbox. (if you do not see the Continue with single sign-on button, please click Continue and enter your Dropbox password instead).
  2. You will be prompted to either switch your Dropbox email address to a personal one or join the Queen Mary Dropbox solution. Please pick the correct option depending on the type of data that is stored in your Dropbox account. If it is corporate data, please join the Queen Mary Dropbox solution, and if the data is personal, please switch the email address linked to your Dropbox account, to a personal email address like Gmail, Hotmail, Yahoo, etc. After selecting one of the 2 prompts and following the on-screen prompts, you should have regained access to your Dropbox account (in the web browser).
  3. To continue syncing your devices with Dropbox, you will need to first logout of the Dropbox application on your computer and then log in again using the correct login details:

To logout:

Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac).

Click your avatar (profile picture or initials) in the top-right corner.

Click Preferences.

Click the Account tab.

Click Sign out.


To log in again:

Once successfully logged out of the Dropbox application, restart the application and you will be prompted to log in. Please follow the onscreen instructions to sign in to Dropbox and start syncing your files again.


NOTE: If after logging in to the Dropbox application, you get a message saying that you do not have enough storage space on your computer’s hard drive, please log a support ticket with the IT Service Desk so they can help you reclaim storage space to allow you to start syncing your files.

We have 10 Dropbox administrators, who have different roles for managing and providing support within the Queen Mary Dropbox solution.

No one will be accessing users’ data held within the Queen Mary Dropbox solution unless there is a legitimate reason to do so, like an investigation or in the event of a data leak/breach.

Yes, unauthorised attempts to access a user's account will prompt an automatic notification to the Dropbox account holder.

During the project phase (until June 2024), any unauthorised access issues should be reported to ITS Project Manager, Lisa Francis for prompt investigation.

Following the project's conclusion, only DFDOs and ITS Service Desk staff will have administrator access. For unauthorised access issues after the project, raise a support ticket via Ivanti, and the Service Desk will escalate the matter to the Information Security team for investigation.

OneDrive offers a storage capacity of 5 Terabytes per user, while SharePoint provides 25 Terabytes. However, it's worth noting that SharePoint is more intricate in its functionality.

For more detailed information, please refer to the following resources.

You may find these links helpful as well:

One Drive


Yes. You will be able to access this on your own PC. This can be done via the web browser, by logging onto Office365 application and selecting OneDrive.

Getting Help

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IT Service Desk

Support hours

Submit anytime, but expect responses between 7am to 7pm Monday to Friday.

Out-of-hours Support


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