Ringcentral Voicemail

Voicemail – Reference Guide

Accessing your voicemail 

Below are instructions on how to access your voicemail.  By default Voicemail facility is not granted. You will have had to request it when your telephone account was setup.

If you currently dont have  Voicemail and require one please raise a ticket with the Service Desk providing your extension number.

How to access voicemail for Softphone user

How to access voicemail for Handset user



How to access voicemail for Softphone user  

Whether you are a Standard Ringcentral Softphone user or a NICE InContact Softphone user (also known as ACD Agent) there are two ways to access your Voicemail account: 

• Using MS Teams Ringcentral Softphone 

• Using any telephone - external to the university i.e. a home phone or Mobile

 

Using MS Teams Ringcentral Softphone 

To listen to your voicemail click on the Ringcentral icon along the left in MS Teams and then ‘Voicemails’.
When a voicemail is received it will appear in bold in the ‘Voicemail’ menu.  The ‘Phone’ tab will also appear in bold with an indicator beside it.
Click on the voicemail and press the play button.
To call the user back click on the phone icon.
To download the recording click on the download button beside the recording.    If you no longer require the voicemail click on the delete button by clicking the bin icon in the top right corner of the screen.
To change other voicemail settings click on the cog and then ‘voicemail settings’.

Note: when a voicemail is received a copy of it along with its transcript is also emailed to the user.  

How to access voicemail for Handset user

For a Yealink handset user there are also two ways to access your Voicemail account: 

• Via the Yealink Handset  

• Using any telephone - external to the university i.e. a home phone or a Mobile
  

 

Using the Yealink Handset 

When a voicemail is received a red flashing light appears on the top of the phone. An envelope icon also appears on the LCD screen.	Flashing red light Envelope
To listen to voicemail pick up handset and press the envelope icon.   Enter your PIN and then ‘#’.     Note: the PIN will have been issued when the phone was initially setup.

 

Using any telephone - external to the university i.e. a home phone or Mobile

You can check your voicemail for Softphone and Yealink handset from any phone. To do this: 

• Dial your full telephone number 

• Press the ‘*’ key and enter your voicemail PIN followed by the ‘#’ key 

Listen to the options or press ‘one’ to listen to your voice messages.