Why is my Printing balance negative? (Staff only)

As a Staff member, having a negative balance on your printing account is normal. In fact, your print spend is being recharged on a monthly basis against your departmental budget code. 

However, if the error message 'Insufficient credit' is displaying at the printer, this means that you do not have a budget code allocated to your account and Central Print Services team have restricted your account to stop any further spending.

To resolve this, you will need to raise a ticket with the Service Desk. Alternatively you can contact the Service Desk via the Live Chat System or on 020 7882 8888. Please remember to quote the budget code to be allocated to your account. If you do not know this, please contact your department administrator for more information.