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IT Services

Email and Calendar (Outlook Web App (OWA))

  • Service Group: Collaboration and Communication Services
  • Users: Staff, Students

Service Description 

Outlook Web App (OWA), is the webmail client for Microsoft Office 365. It's a Microsoft product offering an online version of the Microsoft Office Suite. Queen Mary has chosen to use Office 365 as the provider of all staff and student email accounts.

Office 365 has been chosen for a number of reasons, Microsoft actually offer the email service for free to academic institutions so there is a huge financial benefit for the College. The product also offers some great benefits for anyone using it, including:

25GB of mail storage
College-wide shared calendaring system
access to all mail and calendar information via a powerful and easy to use webmail.

How to access:

How to request this service

Self-service: Service Desk

Self-help: Email

Lead time

Office 365 related requests should be made 5 working days in advance.


There is no cost to the user for this service, but it is a role based service so will need local approval prior to requesting access.


Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).


Contact the IT Service Desk
Call: +44 (0)20 7882 8888
Visit: Queens’ Building, Room W209, Mile End
Self-service: Service Desk

Dependent service

This service is dependent on Infrastructure Services

Privacy Notice – Use of Office 365

This Privacy Notice is intended to explain what personal data of users of Office365 will be provided to whom and for which purposes. Click to see the Office 365 Privacy Notice

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