Questions on common issues with accessing e-resources.
If a resource you need is not part of Queen Mary's subscriptions, you have a few options.
Senate House Library is accessible for all staff and students of the University of London. Access to e-resources is very limited off site, but they are still operating a click and collect service for physical books.
You can check the British Library’s collection, and see how to become a reader.
We offer Inter-Library Loans (only for Queen Mary staff, Postgraduate research students (PGR), Postgraduate taught students (PGT), School of Medicine and Dentistry (SMD) undergraduates). Please note that due to the current situation many libraries are operating at a reduced capacity and this service might require longer or not offer the same options.
You can use the More books at your request form to request new e-books. Please note that it takes 15 to 20 business days for new orders to be processed. This service is open to both staff and students.
If you are an academic and would like to discuss new journal subscriptions, you can get in touch with us at library-subscriptions@qmul.ac.uk. Unfortunately we do not accept new journal requests from students.
When accessing e-resources off campus, you will be required to log in with your QM username and password. Those are the same you use to log in into your student email.
Library Search might request your barcode and PIN to access details about your account or items in the catalogue.
You can find your barcode on your student card. If you don't have your student ID card or have yet to collect it, you can access your barcode number within MySIS.If you need to reset your PIN, you can do this by requesting a new PIN.
Type in Queen Mary or select it from a drop down menu and then follow the instructions.
Other log ins: you might be required to create a personal account to download e-books from some platforms or to access some databases.
Is Scopus/PubMed/Web of Science sending you to a Queen Mary link resolver page, but you do not get access to the article?
These platforms are discovery databases, or citation databases. They check through our catalogue for availability, but the fact that a resource is listed there does not guarantee full text access.
If a resource is not on the catalogue, or a journal not listed in the E-Journals page, we do not subscribe to it.
Here are some solution to common issues when searching, and how to avoid seeing unavailable results: Search tips with screenshots [PDF 701KB]
It might be a question of publication date. Especially older issues sometimes get digitised later, so make sure to check the actual publication date and not just the date the article or issue was put online. It might be from before the start of our subscription.
Please also note that the fact that there is a Queen Mary banner on a publisher's website does not mean we subscribe to all their journals. For example, we do have materials from the Oxford University Press and therefore have a log in to their website, but we do not own their entire catalogue.