Frequently Asked Questions (FAQs)
All pay documents are available through our employee self-service dashboard, MyHR.
Information on how you can view, download or print your pay documents is available in our MyHR User Guides section.
All employees can update their bank details via the employee self-service dashboard, MyHR.
If you make a request to change your bank details after the 18th of the current month, the change may not become effective until the following month’s payroll. In December, changes must be requested prior to the 10th of the month, due to closure periods.
If you have issues accessing MyHR, please contact IT Services.
This usually means you are trying to enter a new sort code that has not yet been set up in our system. Please email the payroll team at hr-to-payroll@qmul.ac.uk, providing the new sort code you would like to add.
Once this has been actioned, you will be able to amend your bank details via MyHR.
For employees receiving monthly salaries, these are calculated as 1/12th of the annual salary - this is pro-rated for new starters and leavers where a full month is not worked. This is calculated on the number of calendar days in the particular month.
P60’s show your total annual taxable pay. Your taxable pay will be reduced by pension deductions and any other salary sacrifice arrangements.
Your P45 and final payslip will be sent to your home address. Prior to leaving the university, please login into MyHR and ensure you home address is up to date.
You should also download or print all historical payslips and P60s and keep these for your own records.
Your tax code can change when HM Revenue and Customs (HMRC) update your tax‑free allowance based on new information they have received. This is usually due to changes in your income, employment, or personal circumstances. Common reasons include starting or leaving a job, receiving taxable benefits, or changes to savings interest or State Pension income.
HMRC normally sends a letter or notice explaining why your tax code has changed. If you have not received this, please contact HMRC directly on the Income Tax helpline: 0300 200 3300. They will be able to provide further assistance. Please have your National Insurance number available when you call.
If you have recently started employment with QM and have noticed that an emergency tax code (0T M1) has been applied, this usually means that the income tax section was not completed on your Personal Details form, or that your P45 from your previous employer has not yet been provided.
To resolve this, please complete the starter checklist as soon as possible, or submit your P45, so that your tax code can be amended.
If it has been several months since you started employment, the above options may no longer be available. In this case, please contact HM Revenue and Customs (HMRC) directly (Income Tax helpline: 0300 200 3300) and explain your situation. HMRC will then issue an amended tax code directly to us, which will be applied to your next available pay and any adjustments made accordingly