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School of Business and Management

Dr Panos Panagiotopoulos


Senior Lecturer in Information Management; Programme co-Director for BSc Business Management

Telephone: +44 (0)20 7882 6611
Room Number: Room 3.33a, Francis Bancroft Building, Mile End Campus
Twitter: @DrPanPan
Office Hours: Mondays 11.00 - 13.00




Dr Panos Panagiotopoulos is a Senior Lecturer in Information Management and a Fellow of the Alan Turing Institute.

Dr Panagiotopoulos is the Programme co-Director for BSc Business Management and a member of the Public Management and Regulation Cluster

He tweets from @DrPanPan



  • BUS337: Business Computing


  • BUSM189: Introduction to the Digital Economy and Blockchain


Research Interests:

Centre and Group Membership:


Google Scholar profile

Journal articles

  • Gupta, A., Panagiotopoulos P., Bowen, F. (forthcoming) Developing capabilities in smart city ecosystems: A multi-level approach, Organization Studies. 
  • Papagiannidis, S., Meadows, M., Panagiotopoulos P. (forthcoming), Training the next generation of doctoral researchers in data science: The impact on publications and beyond, IEEE Transactions on Technology and Society
  • Panagiotopoulos P. (2021) Digital audiences of union organising: a social media analysis, New Technology, Work and Employment, 36, 2, 201–218. . 
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2020) An orchestration approach to smart city data ecosystems, Technological Forecasting and Social Change, 153, 119929.
  • Bowen, F., Panagiotopoulos, P. (2020) Regulatory roles and functions in information-based regulation: A systematic review. International Review of Administrative Sciences, 86, 2, 203221.
  • Bowen, F., Tang, S., Panagiotopoulos, P. (2019) A classification of information-based environmental regulation: Voluntariness, compliance and beyond, Science of The Total Environment, 712, 135571.
  • Panagiotopoulos, P., Klievink, B., Cordella, A. (2019) Special issue editorial: Public value creation in digital government. Government Information Quarterly, 36, 4, 101421.
  • De Widt, D., Panagiotopoulos P. (2018) Informal Networking in the Public Sector: Mapping Local Government Debates in a Period of Austerity, Government Information Quarterly, 35, 3, 375–388.
  • Panagiotopoulos, P., Bowen, F., Brooker, P. (2017). The value of social media data: Integrating crowd capabilities in evidence-based policy. Government Information Quarterly, 34, 4, 601–612.
  • Panagiotopoulos, P., Barnett, J., Bigdeli, A., Sams, S. (2016) Social media in emergency management: Twitter as a tool for communicating risks to the public, Technological Forecasting & Social Change, 111, 86-96.
  • Gaspar, R., Pedro, C., Panagiotopoulos, P., Seibt, B. (2016) Beyond positive or negative: Qualitative sentiment analysis of social media reactions to unexpected stressful events, Computers in Human Behavior, 56, 179-191.
  • Panagiotopoulos, P., Barnett, J. (2015) Social media in union communications: An international study with UNI Global Union affiliates, British Journal of Industrial Relations, 53, 3, 508–532.
  • Panagiotopoulos, P., Shan, L. C., Barnett, J., Regan, A. and McConnon, A. (2015) A framework of social media engagement: Case studies with food and consumer organisations in the UK and Ireland, International Journal of Information Management, 35, 4, 394–402.
  • Shan, C. L., Panagiotopoulos P., Regan, A., De Brun, A., Barnett, J. (2015) Wall, P., Interactive communication with the public: Qualitative exploration of the use of social media by food and health organizations, Journal of Nutrition Education and Behavior, 47, 1, 104-108.
  • Panagiotopoulos, P., Bigdeli, A., Sams, S. (2014) Citizen-government collaboration on social media: The case of twitter in the 2011 riots in England, Government Information Quarterly, 31, 3, 349-357.
  • Panagiotopoulos P. (2012) Towards unions 2.0: Rethinking the audience of social media engagement, New Technology, Work and Employment, 27, 3, 178-192.
  • Panagiotopoulos P., Moody, C., Elliman T. (2012) Institutional diffusion of eParticipation in the English local government: Is central policy the way forward?, Information Systems Management, 29, 4, 295-304.
  • McGrath K., Elbanna A., Hercheui M., Panagiotopoulos P., Saad E. (2012) Exploring the democratic potential of online social networking: The scope and limitations of E-Participation, Communications of the Association for Information Systems, 30, 16, 239-254.
  • Panagiotopoulos P., Al-Debei M., Fitzgerald G., Elliman T. (2012) A business model perspective for ICTs in public engagement, Government Information Quarterly, 19, 2, 192-202.  
  • Panagiotopoulos, P., Gionis, G., Psarras, J. and Askounis, D. (2011) Supporting public decision making in policy deliberations: An ontological approach, Operational Research, 11, 3, 281- 298.
  • Panagiotopoulos P., Sams S., Elliman T., Fitzgerald G. (2011) Do social networking groups support online petitions? Transforming Government: People, Process and Policy, 5, 1, 20 - 31.


Book chapters and edited volumes

  • Panagiotopoulos, P., Edelmann, N., Glassier, O., Misuraca, G., Parycek, P., Lampoltshammer, T., Re, B. (2019) Electronic Participation Proceedings: 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019.
  • Edelmann, N., Parycek, P., Misuraca, G. Panagiotopoulos, P., Charalabidis, Y., Virkar, S. (Eds.) (2018) Electronic Participation Proceedings: 10th IFIP WG 8.5 International Conference, ePart 2018, Krems, Austria, September 3-5, 2018, Proceedings (vol. 11021), Springer.
  • Tambouris, E., Panagiotopoulos, P., Sæbø, Ø., Tarabanis, K., Wimmer, M. A., Pardo, T., Charalabidis, Y. Soares, D., Janowski, T. (Eds.). (2016).  Electronic Participation: 8th IFIP 8.5 International Conference, ePart 2016, Guimarães, Portugal, September 5-8, 2016, Proceedings (vol. 9821), Springer.
  • Tambouris, E., Panagiotopoulos, P., Sæbø, Ø., Tarabanis, K., Wimmer, M. A., Milano, M., & Pardo, T. (Eds.). (2015). Electronic Participation: 7th IFIP 8.5 International Conference, ePart 2015, Thessaloniki, Greece, August 30-September 2, 2015, Proceedings (Vol. 9249). Springer.
  • Tambouris, E., Scholl, H.J., Janssen, M.F.W.H.A., Wimmer, M.A., Tarabanis, K., Gascó, M., Klievink, A.J., Lindgren, I., Milano, M., Panagiotopoulos, P. and Pardo, (2015) Electronic Government and Electronic Participation ongoing research proceedings (eGov/ePart 2015), Thessaloniki, Greece, August 30-September 2, 2015, IOS Press.
  • Panagiotopoulos P., Elliman T. (2012) Online engagement from the grassroots: Reflecting on over a decade of ePetitioning experience in Europe and the UK, (eds) Charalabidis Y. and Koussouris S., Empowering Open and Collaborative Governance: Technologies and Methods for On-line Citizen Engagement in Public Policy Making, pp. 79-94, Springer-Verlang: Berlin.


Recent conference papers

  • Afzal, M., & Panagiotopoulos, P. (2023) Understanding Discretion via Algorithms in the Public Sector: A Study with Police Officers in the UK, American Society for Public Administration (ASPA) annual conference, March 2023 
  • Afzal, M., & Panagiotopoulos, P. (2022). Coping with the Opportunities and Challenges of Smart Policing: A Research Model, IFIP 8.5  21st International Conference on Electronic Government (eGov 2022), LNCS proceedings pp. 469-478), Linköping, Sweden, September 2022.
  • Lai, Y.,  Panagiotopoulos, P., Lioliou E. (2022) Empowering Users Through AI-enabled Healthcare Chatbots, UK Academy for Information Systems, April 2022 
  • Lai, Y., Lioliou, E., Panagiotopoulos, P. (2021) Understanding users’ switching intention to AI-powered healthcare chatbots, European Conference on Information Systems (ECIS) 2021, Research Paper 51. (Nominated for best paper award from the Artificial Intelligence in IS Research and Practice track)
  • Afzal, M., Panagiotopoulos P. (2020) Data-driven Policing - A Systematic Review, Netherlands Institute for Government Annual Work Conference, November 2020.
  • Panagiotopoulos P., Bowen, F. (2020) How firms respond to information-based regulation: An attention-based view, Academy of Management Annual Meeting (AoM 2020), Vancouver, Canada, August 2020.
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2020) Developing capabilities in smart city data ecosystems: A process model, Academy of Management Annual Meeting (AoM 2020), Vancouver, Canada, August 2020.
  • Afzal, M., Panagiotopoulos P. (2020) Smart Policing: A Critical Review of the Literature, IFIP 8.5 EGOV-CeDEM-ePart 2020 conference, Linköping University, Sweden.
  • Lai, Y., Panagiotopoulos P., Lioliou, E. (2020) Ask the Pocket Doctor: Will Users Switch to Medical Chatbots? British Academy of Management (BAM 2020), University of Manchester, September 2020.
  • Panagiotopoulos P. (2019) Algorithmic regulation in action: A study of UK regulators’ new algorithmic capabilities, Netherlands Institute for Government Annual Work Conference 2019, VU Amsterdam, 7-8 November 2019. 
  • Gupta, A., Panagiotopoulos P. (2019) Operational Capabilities for Smart City Data Management, 20th Annual International Conference on Digital Government Research, 504-506.
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2018) Leveraging Capabilities in Smart City Initiatives – The Case of London City Data, IFIP 8.5 EGOV-CeDEM-ePart 2018 conference, Danube University Krems, Austria, September 2018.
  • Panagiotopoulos P., Bowen, F. (2018) Conceptualising Information-Based Regulation: Towards a Future Research Agenda, British Academy of Management (BAM 2018), University of the West of England, September 2018.
  • Panagiotopoulos, P., Saebo, O., Tambouris, E., Trutnev, D. (2017) eParticipation research: from government platforms to new forms of interaction (panel), IFIP 8.5 16th International Conference on Electronic Government, St Petersburg, Russia, September 2017.
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2017) Towards a Capabilities approach to Smart City Management, IFIP 8.5 16th International Conference on Electronic Government (Springer LNCS), St Petersburg, Russia, September 2017.
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2017) The Dynamic Capabilities of Smart City Management, British Academy of Management (BAM 2017), University of Warwick, September 2017.
  • Panagiotopoulos P., De Widt, D. (2016) Digital networks in public administration: The case of #localgov, IFIP 8.5 15th International Conference on Electronic Government (Springer LNCS), Guimaraes, Portugal, September 2016.
  • Panagiotopoulos P., Bowen, F. (2016) The public value of regulatory data: lessons from the Food Hygiene Ratings scheme in England and Wales, British Academy of Management (BAM 2015), Newcastle University Business School, September 2016.
  • Panagiotopoulos P., Bowen, F., Brooker, P. (2016) Social Monitoring in Government: Developing Crowd Capabilities in Evidence-Based Policy, Academy of Management Annual Meeting (AoM 2015), Anaheim, California, USA, August 2016.
  • Gaspar, R., Silva, C., Domingos, S., Pedro, C., Panagiotopoulos, P., Seibt, B. (2016) Coping with unexpected and potentially stressful social events, in the Age of Social Media: From psychosocial media analysis to crisis communication, Society for Risk Analysis Europe Conference (SRA 2016), University of Bath, June 2016.


Areas of Supervision Expertise:

Dr Panos Panagiotopoulos is interested to supervise PhD projects related to information technology applications with focus on government and policy. Indicative topics include digital governance, algorithmic regulation, data science, artificial intelligence and social media. For example, Dr Panagiotopoulos has been developing research on public regulatory ratings and other data-driven and information-based approaches used by regulators and government organisations. Datasets in these areas could be explored from a strategy, public management or policy perspective. Projects that involve qualitative or mixed methods approaches can also be supported. 

Questions about potential supervision via the Alan Turing Institute or Queen Mary's Digital Environment Research Institute are particularly welcome.

Current Doctoral Students:

First supervisor:


  • Yuanyuan Lai, 'Artificial intelligence in digital health: transition, empowering, and integration.'

Public Engagement

Dr Panagiotopoulos is an associate editor for Government Information Quarterly and a member of the editorial board for New Technology, Work and Employment and the International Journal of Public Administration. He has been a track chair for the British Academy of Management conference (2016-2018), the IFIP 8.5 International Conference on eGovernment/eParticipation (2015-2023) and has also held different associate editor roles for the European, American and International Conference on Information Systems. 

Dr Panagiotopoulos has collaborated with central and local government organisations, including the Better Regulation Executive at BEIS, the Food Standards Agency, regulators in the UK, local authorities and DEFRA on issues of digital engagement, social data science and regulatory innovation. He further has significant experience of external engagement with labour organisations including the British Trades Union Congress (TUC), UNI Global Union and the Greek Federation of Bank Employee Unions.

He is a Fellow of the Alan Turing Institute and where he contributes to the Turing Skills Group and a member of the Queen Mary - Turing Liaison Committee.


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