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School of Business and Management

Dr Panos Panagiotopoulos


Reader in Information Management; Programme co-Director for BSc Business Management

Telephone: +44 (0)20 7882 6611
Room Number: Room 3.33a, Francis Bancroft Building, Mile End Campus
Twitter: @DrPanPan
Office Hours: Please get in touch during the academic year 2023/24




Dr Panos Panagiotopoulos is a Reader in Information Management and a Fellow of the Alan Turing Institute.

He is the Programme co-Director for BSc Business Management and a member of the Public Management and Regulation Group

He tweets from @DrPanPan



  • BUS337: Digital Business


  • BUSM189: Introduction to the Digital Economy and Blockchain


Research Interests:

Centre and Group Membership:


Google Scholar profile

Journal articles

  • Gupta, A., Panagiotopoulos P., Bowen, F. (2023) Developing capabilities in smart city ecosystems: A multi-level approach, Organization Studies (advanced online publication). 
  • Papagiannidis, S., Meadows, M., Panagiotopoulos P. (2023), Training the next generation of doctoral researchers in data science: The impact on publications and beyond, IEEE Transactions on Technology and Society, (advanced online publication).
  • Panagiotopoulos P. (2021) Digital audiences of union organising: a social media analysis, New Technology, Work and Employment, 36, 2, 201–218. . 
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2020) An orchestration approach to smart city data ecosystems, Technological Forecasting and Social Change, 153, 119929.
  • Bowen, F., Panagiotopoulos, P. (2020) Regulatory roles and functions in information-based regulation: A systematic review. International Review of Administrative Sciences, 86, 2, 203221.
  • Bowen, F., Tang, S., Panagiotopoulos, P. (2019) A classification of information-based environmental regulation: Voluntariness, compliance and beyond, Science of The Total Environment, 712, 135571.
  • Panagiotopoulos, P., Klievink, B., Cordella, A. (2019) Special issue editorial: Public value creation in digital government. Government Information Quarterly, 36, 4, 101421.
  • De Widt, D., Panagiotopoulos P. (2018) Informal Networking in the Public Sector: Mapping Local Government Debates in a Period of Austerity, Government Information Quarterly, 35, 3, 375–388.
  • Panagiotopoulos, P., Bowen, F., Brooker, P. (2017). The value of social media data: Integrating crowd capabilities in evidence-based policy. Government Information Quarterly, 34, 4, 601–612.
  • Panagiotopoulos, P., Barnett, J., Bigdeli, A., Sams, S. (2016) Social media in emergency management: Twitter as a tool for communicating risks to the public, Technological Forecasting & Social Change, 111, 86-96.
  • Gaspar, R., Pedro, C., Panagiotopoulos, P., Seibt, B. (2016) Beyond positive or negative: Qualitative sentiment analysis of social media reactions to unexpected stressful events, Computers in Human Behavior, 56, 179-191.
  • Panagiotopoulos, P., Barnett, J. (2015) Social media in union communications: An international study with UNI Global Union affiliates, British Journal of Industrial Relations, 53, 3, 508–532.
  • Panagiotopoulos, P., Shan, L. C., Barnett, J., Regan, A. and McConnon, A. (2015) A framework of social media engagement: Case studies with food and consumer organisations in the UK and Ireland, International Journal of Information Management, 35, 4, 394–402.
  • Shan, C. L., Panagiotopoulos P., Regan, A., De Brun, A., Barnett, J. (2015) Wall, P., Interactive communication with the public: Qualitative exploration of the use of social media by food and health organizations, Journal of Nutrition Education and Behavior, 47, 1, 104-108.
  • Panagiotopoulos, P., Bigdeli, A., Sams, S. (2014) Citizen-government collaboration on social media: The case of twitter in the 2011 riots in England, Government Information Quarterly, 31, 3, 349-357.
  • Panagiotopoulos P. (2012) Towards unions 2.0: Rethinking the audience of social media engagement, New Technology, Work and Employment, 27, 3, 178-192.
  • Panagiotopoulos P., Moody, C., Elliman T. (2012) Institutional diffusion of eParticipation in the English local government: Is central policy the way forward?, Information Systems Management, 29, 4, 295-304.
  • McGrath K., Elbanna A., Hercheui M., Panagiotopoulos P., Saad E. (2012) Exploring the democratic potential of online social networking: The scope and limitations of E-Participation, Communications of the Association for Information Systems, 30, 16, 239-254.
  • Panagiotopoulos P., Al-Debei M., Fitzgerald G., Elliman T. (2012) A business model perspective for ICTs in public engagement, Government Information Quarterly, 19, 2, 192-202.  
  • Panagiotopoulos, P., Gionis, G., Psarras, J. and Askounis, D. (2011) Supporting public decision making in policy deliberations: An ontological approach, Operational Research, 11, 3, 281- 298.
  • Panagiotopoulos P., Sams S., Elliman T., Fitzgerald G. (2011) Do social networking groups support online petitions? Transforming Government: People, Process and Policy, 5, 1, 20 - 31.


Book chapters and edited volumes

  • Edelmann, N., Danneels, L.,  Novak, A. Panagiotopoulos, P., Susha, I. (2023) Electronic Participation Proceedings: 15th IFIP WG 8.5 International Conference, ePart 2023, Budapest, Hungary, September 5–7, 2023.
  • Panagiotopoulos, P., Edelmann, N., Glassier, O., Misuraca, G., Parycek, P., Lampoltshammer, T., Re, B. (2019) Electronic Participation Proceedings: 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019.
  • Edelmann, N., Parycek, P., Misuraca, G. Panagiotopoulos, P., Charalabidis, Y., Virkar, S. (Eds.) (2018) Electronic Participation Proceedings: 10th IFIP WG 8.5 International Conference, ePart 2018, Krems, Austria, September 3-5, 2018, Proceedings (vol. 11021), Springer.


Recent conference papers

  • Afzal, M., & Panagiotopoulos, P. (2023) Coping with Digital Technologies in Street-Level Bureaucracy: A Study of Smart Policing, Public Management Research Conference (PMRC 2023), Utrecht, Netherlands, June 2023.
  • Lai, Y.,  Panagiotopoulos, P., Lioliou E. (2023) Empowering users with medical artificial intelligence technologies, European Conference on Information Systems (ECIS 2023), Kristiansand, Norway, June 2023.
  • Lai, Y.,  Panagiotopoulos, P., Lioliou E. (2023) Users’ Healthcare AI Experience: Empirical Evidence From A Self-Diagnosis Chatbot, UK Academy for Information Systems, University of Kent, April 2023.
  • Afzal, M., & Panagiotopoulos, P. (2023) Understanding Discretion via Algorithms in the Public Sector: A Study with Police Officers in the UK, American Society for Public Administration (ASPA) annual conference, March 2023.
  • Afzal, M., & Panagiotopoulos, P. (2022). Coping with the Opportunities and Challenges of Smart Policing: A Research Model, IFIP 8.5  21st International Conference on Electronic Government (eGov 2022), LNCS proceedings pp. 469-478), Linköping, Sweden, September 2022.
  • Lai, Y.,  Panagiotopoulos, P., Lioliou E. (2022) Empowering Users Through AI-enabled Healthcare Chatbots, UK Academy for Information Systems, April 2022 
  • Lai, Y., Lioliou, E., Panagiotopoulos, P. (2021) Understanding users’ switching intention to AI-powered healthcare chatbots, European Conference on Information Systems (ECIS) 2021, Research Paper 51. (Nominated for best paper award from the Artificial Intelligence in IS Research and Practice track)
  • Afzal, M., Panagiotopoulos P. (2020) Data-driven Policing - A Systematic Review, Netherlands Institute for Government Annual Work Conference, November 2020.
  • Panagiotopoulos P., Bowen, F. (2020) How firms respond to information-based regulation: An attention-based view, Academy of Management Annual Meeting (AoM 2020), Vancouver, Canada, August 2020.
  • Gupta, A., Panagiotopoulos P., Bowen, F. (2020) Developing capabilities in smart city data ecosystems: A process model, Academy of Management Annual Meeting (AoM 2020), Vancouver, Canada, August 2020.
  • Afzal, M., Panagiotopoulos P. (2020) Smart Policing: A Critical Review of the Literature, IFIP 8.5 EGOV-CeDEM-ePart 2020 conference, Linköping University, Sweden.
  • Lai, Y., Panagiotopoulos P., Lioliou, E. (2020) Ask the Pocket Doctor: Will Users Switch to Medical Chatbots? British Academy of Management (BAM 2020), University of Manchester, September 2020.
  • Panagiotopoulos P. (2019) Algorithmic regulation in action: A study of UK regulators’ new algorithmic capabilities, Netherlands Institute for Government Annual Work Conference 2019, VU Amsterdam, 7-8 November 2019. 
  • Gupta, A., Panagiotopoulos P. (2019) Operational Capabilities for Smart City Data Management, 20th Annual International Conference on Digital Government Research, 504-506.


Areas of supervision expertise:

Dr Panagiotopoulos is interested to supervise PhD projects related to information technology applications with focus on government and policy. Indicative topics include digital governance, algorithmic regulation, data science, artificial intelligence and social media. For example, Dr Panagiotopoulos has been developing research the data-driven transformation of government and other organisations. Datasets in these areas could be explored from a strategy, public management or policy perspective. Projects that involve qualitative or mixed methods approaches can also be supported. 

Questions about potential supervision via the Alan Turing Institute or Queen Mary's Digital Environment Research Institute are particularly welcome.

Current Doctoral Students:

First supervisor:


Public Engagement

Dr Panagiotopoulos is an associate editor for Government Information Quarterly and a member of the editorial board for New Technology, Work and Employment and the International Journal of Public Administration. He has been a track chair for the British Academy of Management conference (2016-2018), the IFIP 8.5 International Conference on eGovernment/eParticipation (2015-2023) and has also held different associate editor roles for the European, American and International Conference on Information Systems. 

Dr Panagiotopoulos is currently collaborating with Skills team of the Alan Turing Institute after being awarded one of the prestigious Skills Policy Awards 2023/2024. His work focuses on organisational readiness with data science and AI skills and capabilities. As part of this project, he is undertaking fundamental research and engaging with stakeholders that shape the UK’s data skills policy landscape.

In the past, Dr Panagiotopoulos has collaborated with central and local government organisations, including the Better Regulation Executive at BEIS, the Food Standards Agency, regulators in the UK, local authorities and DEFRA on issues of digital engagement, social data science and regulatory innovation. He further has significant experience of external engagement with labour organisations including the British Trades Union Congress (TUC), UNI Global Union and the Greek Federation of Bank Employee Unions.

He is a Fellow of the Alan Turing Institute where he contributes to the Turing Skills Group and a member of the Queen Mary - Turing Liaison Committee.


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