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About us

Our policies and procedures

Below are our current written protocols for delivering our functions and responsibilities.

Procedures and policies for conducting university business

Procedures and policies relating to academic services

Procedures and policies relating to student services

This includes relevant policies and procedures as they apply, for example, to student admission and registration, accommodation, management of the student records system, the assessment of external qualifications, internal student complaints and appeals, and code of student discipline.

Procedures and policies relating to recruitment

Code of conduct for members of governing bodies

Equality and diversity

This includes policies, statements, procedures and guidelines relating to equal opportunities.

Health and Safety

Further information can be obtained by contacting the department direct.

Estate management

This will include disposals policy, estates strategy and plan, facilities management policies, grounds and building maintenance.

Complaints policy 

If it is not possible to resolve your complaint informally, we can arrange for it to be investigated by the Academic Registrar & Council Secretary:

Jonathan Morgan
Queen Mary University of London
Mile End Road
E1 4NS

Information, records management and personal data policies

Research policy and strategy

This includes quality assurance procedures, policy and procedures relating to intellectual property, ethics committee terms of reference, applications and their approval, and any other relevant codes of practice.

Charging regimes and policies

Generally, access to information held by Queen Mary will be free of charge. Single copies of documents will normally be available free of charge from our website or in hard copy format or e-mail attachment free of charge from or in writing from the Records & Information Compliance Manager:

Paul Smallcombe
Queens' Building
Queen Mary University of London
Mile End Road
E1 4NS

Charges may be imposed for:

  • Providing statistical information that requires specialist handling
  • Specified hard copy publications
  • Abnormal postage, for example where a large quantity needs to be sent

Charges will reflect the staff time necessary to produce the information and any copying and postage. We will inform the enquirer of these charges when they request the information and we will require payment in advance.

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