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Frequently asked questions

We are pleased to offer an on-campus and online Undergraduate Open Event on Saturday 8 October.

What will the Undergraduate Open Events look like?

To ensure that we cater for all visitor needs and preferences, all events will include on-campus and online options. If you attend an on-campus event, you will also be able to access the online materials and recordings after you have visited us in person.

We are only able to offer a limited number of places for our on-campus events. To avoid disappointment, we recommend that you book your place as soon as possible. 

Please browse our Frequently Asked Questions for more information, or email if you need to get in contact.

All events

On-campus events

Online events

All events

Do I have to book to attend an Open Event?

Yes - all attendees will need to book via our Undergraduate Open Events page.

Will I receive confirmation of my booking?

Yes, you should receive a confirmation email within 24 hours of registering for an open event. If you do not receive a confirmation email please ensure that you have entered all your details correctly, in particular, your email address. Please also check your junk or spam folders in case they’ve ended up there. All communications regarding our open days, including programme information, are sent via email.

If for any reason you do not receive your confirmation, please email

Can I cancel or change the date of my booking?

If you can no longer attend your booked Open Event, please cancel the booking via the cancellation link in your confirmation email. 

For more events and opportunities to visit campus, visit our Future Students Hub.

What time does the event start and finish?

In the lead up to the event, your event schedule will be sent to you via email to help you plan your day.

Will I receive a programme or other information before an Open Event?

Yes, we will send all registrants an electronic copy of the full programme via email in the final weeks leading up to the event. If you are attending the on-campus event, a programme will also be provided to you when you arrive. Further information about the event including pre-arrival information, travel advice if attending an on-campus event, and advice on making the most of your day will also be sent via email in the weeks leading up to the event.

Do I need to book to attend a talk or taster session?

When you book your open event, you need to book for your subject of choice. You can then book a time slot.

If you are unable to book onto the on-campus event for your chosen subject, this means that the event is at capacity but you will be able to register for the online event.

How long are the talks at the Open Events?

Most talks run for around 30 minutes each.

On-campus events

Why do I have to book to attend an on-campus event?

All visitors (plus a maximum of two additional guests) must register for the Open Event in advance. This is to ensure we can safely manage the number of attendees within capacity limits and also ensure we can monitor attendance on the day.

Can I bring family and friends?

Two guests can attend with a prospective student and they will need to register via the booking form. Alongside prospective students, visitors attending as guests will require a ticket. Friends who are also considering Queen Mary should complete their own registration form rather than attend as someone’s guest so that we are better able to accommodate their needs and interests.

Do I need to check-in at the on-campus event?

Yes, we advise all visitors to register their attendance to ensure they're able to gain access to their booked session(s). You will receive a confirmation email when you register online for the open day and this confirmation email will be resent to you in the final week leading up to the event.

This email will include a QR code which will be used to check you in on the day. Please either bring a printed version of the code with you or a copy of it on your mobile phone or other devices. When you arrive on campus, please visit one of our check-in points and show staff your event ticket. 

How do I get to the University?

The Open Events take place at our Mile End campus in the heart of east London, only minutes from central London. Find out more about travelling to Queen Mary.

Can I park my car on campus?

Car parking for visitors is not offered on our campus and due to our central location we strongly advise visitors to use public transport when visiting us. Local parking restrictions also apply on weekdays and weekends. There are very limited blue badge holder spaces available. 

If you require parking and did not book it via the booking form, please email

I’m not decided on what subject or course I want to study. Can I attend more than one subject talk?

Due to limited capacity, you will only be able to book onto two subject events which will include all subject talks. If you are interested in more than one subject, you can also register for the online events to access as many subject sessions as you like. 

Can we view the student accommodation?

Accommodation tours will take place at our Mile End campus, along with campus tours and other activities.
You can also find information online.

Will I be able to tour the campus?

Yes - Campus tours will be delivered from 10.30am – 4pm on both our Mile End and Whitechapel campuses. Tours in Mile End will be delivered from the Student Services Fair in the Octagon, Queens’ Building.

Do you have disabled access?

Queen Mary is a campus-based university which makes it a particularly attractive choice for disabled students. Much of our Mile End and Whitechapel campuses, including all of the Student Village, has been built with good accessibility for disabled people. Access Guides for our campuses are available online which give you information about our buildings and access routes for wheelchair users. There are also limited blue badge holder car park spaces available during Open Events. Please let us know about any support required on the registration form. 

Online events

How do I access the online event?

If you have registered for the event you should receive joining instructions the day before the event. This will include a unique joining link, specific to you. We will send a further reminder of this on the day of the event, two hours before the event. If they are not in your inbox a couple of hours before the event is due to start, please check your junk mail. If you still cannot find them, email

What will the online event consist of?

The online event will consist of on-demand and live content. If you are attending in real-time, it is important to prioritise the live sessions as these will provide you with an opportunity to engage directly with members of staff, students and alumni.

If you miss any of the live sessions, you will be able to watch them after the event has taken place.

I’m not decided on what subject or course I want to study. Can I attend more than one subject talk?

Although you will have signed up for a specific area of interest, you will be able to access all subject areas at the online event. Please bear in mind that some subject sessions take place at the same time, but all content will be accessible two-hour after the event if you do experience schedule clashes.

Can we view the student accommodation?

The online events will give you the opportunity to explore the accommodation options available, and you can also find information on our website prior to the event.

Do you offer tours of the campus?

Yes - a digital campus tour will be included in your event schedule which will be emailed to you prior to the event.

Do you cater for accessibility requirements?

If you have any accessibility requirements you need to make us aware of, please email us at

What should I do if I experience technical issues during the event?

In order to maximise your experience, we recommend using the following system configurations;

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.10+ (*Latest Firefox, Safari, or Chrome)
  • Android 6.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

If you still encounter issues, try clearing your internet browser cache (usually by pressing control + F5). The event guide also contains a range of useful information, including FAQ’s, to help resolve common technical issues.

You can also email if you need technical support from us on the day.

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