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Employee Assistance Programme

Our Employee Assistance Programme is provided by Workplace Options and gives assistance with life's everyday issues.

October 2023

Following escalating violence in the Middle East, our Employee Assistance Partner has put together a list of government agencies that might be able to support, and a guide on managing anxiety in times of national or internal tension.  You can find these below:

The following lists of resources are bilingual and may be helpful for family members in the region affected:

In addition:

  • EAP lines are open for any individual who would like to talk
  • Consultation is available to managers, advising them on how to have conversations with employees who are coping with this crisis.  

The Employee Assistance Programme is a free, confidential service that provides a wide range of support for staff around help balancing work, family and personal life.

Available anytime, any day, by phone, email or online, the service provides information, resources, referrals and counselling on any issue that matters to you, such as work-life balance, relationships, debt, childcare, anxiety and depression, bereavement and loss. 

How do I access it?

Log into the Queen Mary portal using the following details -

Username - queenmary
Password - employee

Recordings of orientation sessions for Queen Mary staff are available in the Training Centre area of the EAP webpages. 

Access Employee Assistance Programme


Freephone - 0800 243 458 (username and password not required) 
Email -  

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