As our Access Policy demonstrates, the Advice and Counselling Service is committed to providing an environment that is acceptable and accessible to all clients and that enables all clients to be treated with dignity and respect.
Services are available to all current students of Queen Mary, including those on electives and placements. Offer holders are able to access our Welfare Advice and International Student Advice services for advice in relation to their future studies at Queen Mary.
We will work with students whose needs can be met within the parameters, knowledge and expertise of our service. For queries outside the remit of the Service, staff will provide information about alternative sources of help wherever possible.
Students who are temporarily out of attendance for example on an interruption, or on a period of study abroad, or distance learners will be able to access our services. However when students are overseas we cannot offer Counselling, only a supportive phone call.
The Service provides limited services to students once they have completed their studies. Staff will work with clients towards an agreed ending at or before course completion. Where this is not possible, limited service provision is extended to ensure a smooth transition into external sources of support and to facilitate appropriate referrals. This will not normally extend beyond one or two sessions.
Students who have graduated from one course and will join another Queen Mary course at the start of the next academic year can continue to access services in the usual way, if there is a continuing need to do so.
Students seeking advice about immigration options after their studies can continue to access the service during the four months after the end of their course (when their immigration permission usually expires).
Please check our contact page for our opening times and how to contact us.
Our website has been prepared using accessible templates provided by Queen Mary. We strive to ensure that our written information complies with plain English standards and is accessible to all students.
We offer appointments in person at our Mile End campus, or online via Teams. We can also offer phone appointments. Welfare and immigration advice can be offered by email.
In certain circumstances, access to our services may be limited or refused. See our Withdrawal of Service Policy.
All specialist staff participate in regular supervision activities to monitor:
You can read more about how each of our specialist staff teams work as well as professional standards on their separate webpages:
The Head of Service, Deputy Heads of Service and Frontline Services Manager monitor and review frontline service provision on an ongoing basis.
Complaints are dealt with under our Complaints Policy.
This policy is reviewed annually by the Head of the Advice and Counselling Service.
Updated: March 2022
Review Date: March 2023
Staff member responsible for review: Niall Morrissey