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How we support you

Support services are here to help you get the most out of your time with us. You can receive help for academic and course related problems as well as health and personal issues. Whether you’re looking for revision tips or a mentor to help you settle as a student, support, help and guidance is part of life at Queen Mary.

The welfare reps – elected students – are really well trained and good at signposting and telling you where you need to go if you’re struggling. They also run campaigns and projects about student health and wellbeing throughout the year. The support is really good.
— Alice Jones , Medicine (current student)

Continuing your education in September

Whether you choose to continue your studies remotely or on our campuses, our commitment to your education, safety and wellbeing remains as strong as ever. So, from September to January, you’ll have access to the blended learning programme we have co-created with our student community. This means you will still have access to a world-class education from wherever you are in the world.

So, from September to January, you’ll have access to the blended learning programme we have co-created with our student community. This means you will still have access to a world-class education from wherever you are in the world.

Our blended learning approach is backed up by the latest bespoke technology and covers all aspects of your student experience, even if you’re not physically on campus. Students learning both remotely and in person will have access to lectures, seminars, group discussions, academic support, E-mentoring, project and practical work, study and IT facilities and social spaces.

For those able to join us on our campuses, this will be supplemented by face-to-face educational activities. Our IT systems are equipped with the latest protection to safeguard you and your work, and our campuses will be set up to allow you to learn, socialise and move around without risk to your health and wellbeing.

If you’re not able to join us in person, you’ll still be able to continue being an important part of our vibrant community, take part in social activities and explore your extra-curricular interests through online activities supported by the latest technology. You will also be able to engage with recent Queen Mary alumni through our e-mentoring services.

We provide updated and comprehensive information about the upcoming academic year on our student FAQs.

Student world mental health day

Your health and happiness is important. Learn how we support you on all matters concerned with your wellbeing, including information about our Advice and Counselling Service, our Disability and Dyslexia Service and faith at Queen Mary.

Student ambassadors speaking with prospective students

From one-to-one tutorials, learning development workshops to peer learning, we provide lots of support to help you make the transition to your new level of study. 

two students on computer

Can’t get your head around Student Finance and how it all works? Our Welfare Advisers have specialist training to offer you advice on a range of financial, welfare and legal issues, including immigration advice for international students.

We aim to prepare you for life when you graduate. Whether you need help finding work-experience, setting up your own business or want to learn more about postgraduate study, we can put you on the right path to fulfilling your future ambitions.

Students sitting around table

Every school at Queen Mary University of London has a dedicated Student Support Contact who can offer advice on matters you feel may be impeding your ability to study.

Students laughing on campus

Our Student Enquiry Centre is here to assist you with specific queries you might have whilst studying with us. They provide information and guidance on student records, your finances, timetables and exams, official documents, immigration, discounted travel and much more.

Library facilities

Queen Mary students can take advantage of our extensive library facilities. Our 24-hour Library in Mile End recently underwent a £1.5million refurbishment, providing even more study and computer spaces.

Medical and dental students can make use of the specialist medical libraries at Whitechapel and West Smithfield (site of Barts hospital). All our students have access to the University of London’s Senate House Library in Bloomsbury.

For a full list of QMUL support services, please see our Student Services A-Z.

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