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Queen Mary in Malta

Help in a Crisis

If your life is in danger or if you have a medical emergency (including mental health) call 112

For help and support at times of personal crisis:

Once you have had immediate support with your crisis using some of the options below, please arrange an appointment to see the Head of Student Academic and Pastoral  Support – Malta, so that any follow up care and support can be put in place to help you manage your studies alongside any mental health issues. Please contact the Student, Academic and Pastoral Support Office for an appointment via

Accident and Emergency Department (Gozo Hospital)

Gozo General Hospital will be able to assist you in a Mental Health crisis. If you do not need an ambulance but you might be at risk of harming yourself or others, you can simply travel to and walk in to GGH, A&E department for help. Professionals will be able to skillfully manage your situation and refer students to local psychiatrists, counsellors and group support if necessary.

Victoria Health Care Centre/Walk in Clinic (Victoria)

If you have noticed changes in the way you are thinking or feeling over the past few weeks or months that concern you and cause you distress, you should consider going to see a doctor at the Victoria Health Care Centre. The Health Centre is open daily from 7am to 8 pm for walk-ins. Doctor’s here will also be able to refer students to local professionals.

Crisis Intervention Service

Operating from the Accident and Emergency Department of Mater Dei Hospital, Malta. This service is available from Monday to Sunday from 7am till 5.30pm. The service provides various crisis support relating to mental health issues. Please see link for more information

Samaritans - someone to talk to 24 hours a day

The Samaritans is a free service offering email, telephone listening and support every day of the year. Although you are not currently based in the UK, the Samaritans are accessible to you. For more information, please visit their website for more information.

Supportline 179

This is the national helpline for anyone finding themselves in times of difficulty or crisis. It offers support, information and referral services to callers who require assistance. The supportline is available 24/7 and all calls are free both from landlines and mobile phones.

Richmond Foundation

Richmond Foundation endeavours to provide optimal community mental health services that promote mental wellbeing, address the prevention of mental health problems and provide a counselling service and support for a good quality of life. Self-referrals can be made and counselling appointments can be arranged face to face on Malta or else online. 

Richmond foundation 24/7 support helpline can be called on 1770 for those experiencing mental health difficulties. You will be in contact with professionals who can offer emotional support as well as practical guidance.

Olli chatroom is also available 24/7 run by Richmond Foundation for anyone who would prefer to communicate online. There you will be equally supported emotionally or offered practical guidance. -

Please visit their website for more information.


Kellimni is a 24-hour confidential support line based in Malta for young people aged 13-30 years. Kellimni’s mission is to offer one-on-one online support services to service users, mainly youth who are suffering from any form of social exclusion, abuse, neglect, and/or psychological difficulties and/or are in need of emotional, moral and social support.

Please visit their website for more information

Other Useful Information: Healthcare

EU students can access free medical care or can access private healthcare for approximately €15 per appointment with a local GP. There are some conditions that can be diagnosed and treated by a family doctor, however they also provide referrals to other medical professionals.

Remember your European Health Insurance Card and Passport. Non-EU students are required to have private health Insurance. You are legally obliged to apply for residency of Malta if you stay here for more than 90 days. Then you can no longer use your European Health Card. As you are not paying social security in Malta you are required to take out private health care insurance.

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