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School of Law

Robust consumer protection laws needed to close internet loopholes

Governments the world over must do more to safeguard internet shoppers from ‘rogue’ traders and their online scams, a new study from Queen Mary, University of London suggests.


Entitled 'International Frameworks and Powers for Enforcing Consumer Protection over the Internet', the research report, commissioned by the Department of Business Innovation and Skills (BIS), is intended to inform UK government policy on online consumer protection.

Research authors, Dr Julia Hörnle and Professor Ian Walden, both members of the Institute of Computer and Communications Law in the Centre for Commercial Law Studies at Queen Mary, interviewed 16 enforcement agencies, policy-makers, police agencies, consumer bodies and consumer dispute resolution bodies in seven other countries, including the US, Canada, the Netherlands and Austria, to learn how they are cracking down on internet fraud and protecting consumers online... Read the full article on the Queen Mary Media Centre.



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