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Disability and Dyslexia Service

Disability and Dyslexia Service

Welcome to the Disability and Dyslexia Service at Queen Mary University of London


Our experienced and highly skilled team are here to support students from the point of application through to graduation. We are ready to offer you support, e.g. reasonable adjustments and access to funding streams such as the Disabled Students’ Allowances (DSA) and can offer you appointments here on campus at Mile End, Whitechapel, by telephone or online via Microsoft Teams.


Our office is on the third floor of the Francis Bancroft Building at our Mile End campus (accessibility information is available via AccessAble) – there is an accessible passenger lift – and during term-times we also have a presence at our Whitechapel Campus (currently one day per week) for students within the Faculty of Medicine and Dentistry. 


Our office is open from 10.00 am – 4.00 pm Monday to Friday for students to drop in, but you can email the Disability and Dyslexia Service or use the DDS online contact form to get in touch or book an appointment.  

2024 DDS Student Survey

DDS welcome and encourage feedback from all students who have used the service, which will be used to monitor and improve support offered to students at QMUL.  As such, we would like to invite you to participate in our annual survey, which is open now.  It should only take you about 5 minutes, and we are offering all students who complete the survey the chance to win an Amazon Kindle Fire.  This survey is anonymous so we do not need your name or any other personal details, although we will ask you to submit an email address at the end of the survey if you wish to enter the prize draw. 

This survey will close on 28/04/24

During the time that I have spent at Queen Mary so far, I am unable to fault the Disability and Dyslexia Service on the support that has been offered to me.
— QMUL Student

Our highly experienced team of staff offer advice, guidance and support in the following areas:

  • Finding out if you have a specific learning difference like dyslexia
  • Applying for funding through the Disabled Students' Allowance (DSA)
  • Arranging DSA assessments of need
  • Examination Access Arrangements (e.g. additional time)
  • Accessing loaned equipment (e.g. digital recorders)
  • Specialist one-to-one "study skills" tuition
  • Ensuring access to course materials in alternative formats (e.g. Braille)
  • Providing non-specialist support workers (e.g. note-takers, readers, library assistants)
  • Mentoring support for students with mental health difficulties and conditions on the autistic spectrum.

We support all QMUL students: full-time, part-time, undergraduate, postgraduate, UK and international at all campuses and all sites.  We also offer training for staff, please contact us for information.

The DDS is based on the third floor of the Francis Bancroft Building at the Mile End Campus (Francis Bancroft Building, room 3.06).

If you think that we might be able to support you, please do not hesitate to contact the Disability and Dyslexia via email.

Queen Mary has arranged for our students to have access to an online support resource called ‘Togetherall’. This is available to all of our students - not just those registered with the Disability and Dyslexia Service - and we see it as a complementary resource to our various face-to-face wellbeing activities in Student and Academic Services, (e.g. access to mental health specialist staff in DDS as well as our colleagues in the Advice and Counselling Service).

Togetherall can help you get support, take control and feel better whether you’re struggling to sleep, feeling low, feeling stressed or unable to cope with student life.

Togetherall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing. It also provides access to a 24/7 online community and professional support from trained counsellors.

Togetherall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them!

93% of members feel better as a result of using the service, and nearly 90% use Togetherall as an out-of-hours support.

To join Togetherall, sign up using you Queen Mary University of London with your university e-mail address.

If so, please see our "Information for new students and Disabled Students Allowances Study Needs Assessors" page, which highlights recent changes to Disabled Students' Allowance and how those changes may effect you.  It is likely that further changes will follow, at which time this page will be updated.

In the most recent DDS Student Satisfaction Survey , 83.4% of students indicated that the quality of advice and support provided by the Disability and Dyslexia Service was Excellent, Very Good or Good.

Results of our most recent survey can be found here. [PDF 109KB]

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