Printing
Available for: Staff, Students
On Campus Printing Services
There are printers located across all campuses for use by students and staff, with all devices offering:
- copying
- scanning
- printing.
If you print a document you have 24 hours to collect it at any printer. You choose the printer, swipe your ID card at the terminal, and release the jobs you’d like to print from your personal queue.
Support hours: Monday-Friday, 8am-6pm excluding bank holidays and college closure days
Service offered by: Service Management Office
Business owner: Platforms and Service Delivery
Service level: Silver
Professional Print Services (Off-Campus)
Queen Mary University of London provides professional printing services through Apogee, offering a wide range of high-quality, cost-effective and confidential printing solutions for staff and students.
The service supports printing requirements including Posters, Flyers, Business Cards, Banners, Books, Thesis Printing and Binding, and secure printing of confidential materials.
Printing is managed by Apogee at their central London printing facility, with completed orders delivered to designated collection points across Queen Mary's campuses.
Please note: The former on campus CopyShop premises are now closed. All professional printing requests should be submitted online or via email.
Support hours: Monday-Friday, 24hrs excluding bank holidays. Saturday and Sunday, 9am-5pm
Service offered by: Apogee
Business owner: Platforms and Service Delivery
Service level: Silver
How to Request Professional Printing
Staff Requests
For the following services, please use the online printing portal:
- Posters
- Flyers
- Business cards
- Banners
To access the Professional Printing Portal, please login using your Queen Mary credentials.
For all other professional printing requirements, please contact Apogee directly: ODSSalesSupport@apogeecorp.com
Student Requests
Students should submit all professional printing requests directly to Apogee via email: ODSSalesSupport@apogeecorp.com
When submitting a request, please include details of your printing requirements, such as the type of printing, quantity, format and any relevant deadlines.
Available Printing Services
Professional Print Services offers the following:
- Posters
- Handouts
- Flyers and leaflets
- Thesis printing and binding
- Banners
- Business cards
- Books (saddle stitched, perfect bound and wire bound)
- Labels
- Bags
- Book scanning
- Secure examination printing
For any printing requirements not listed above, please contact Apogee to discuss available options.
Delivery and Collection
Completed printing orders will be delivered to designated Queen Mary collection points.
When submitting your order, please select the most convenient collection location.
Available collection points include:
- Mile End Campus – Post Room
- Whitechapel Campus – Post Room
- Charterhouse Square Campus – Post Room
- Lincoln's Inn Fields – Reception
- Department W – Reception
West Smithfield Campus: Printing requested for West Smithfield will be delivered to the Charterhouse Square Post Room for collection.
You will be responsible for collecting your printing from the selected location.
Deliveries are scheduled Monday to Friday, between 9am and 5pm.
Turnaround Times
The following service levels apply to professional printing requests:
|
Service |
Expected turnaround |
|
Response to printing requests |
Less than 1 hour |
|
Posters, leaflets, labels, flyers and business cards |
24–72 hours |
|
Bound and stitched books and scanning |
24–72 hours |
|
Banners |
24 hours–1 week |
|
Thesis printing and binding |
24 hours–1 week |
|
Secure examination printing |
24 hours–1 week |
|
Bags |
24 hours–2 weeks |
Estimated delivery times will be communicated when placing your order.
Please note: Turnaround times may vary depending on the complexity and volume of the printing request.
Portal Guidance and Support
Staff can access the professional printing portal using their Queen Mary credentials.
The following guides are available to assist with using the portal:
Contact and Support
Professional Print Services – Apogee
For professional printing requests, order enquiries and support:
Email: ODSSalesSupport@apogeecorp.com
Telephone: 020 7553 9598
Online Portal: Professional Printing Portal
For campus printer issues, printer consumables or general IT printing support, please contact the IT Service Desk.
Frequently Asked Questions
Yes. According to the service's published availability, printing requests can be submitted during the provider's operating hours, including weekends. The online portal may also accept requests outside staffed hours.
Deliveries take place between 9am and 5pm, Monday to Friday.
Printing costs depend on the type of printing, quantity and specific requirements.
Please use the printing portal or contact Apogee for pricing information.
Yes. Professional Print Services supports secure printing of confidential documents, including examination materials.
Please contact the printing service to discuss secure printing requirements and the appropriate submission arrangements.
Yes. Specialist scanning services are available, including bespoke scanning where documents or books require careful handling.
Please contact Apogee to discuss your requirements.
For standard document scanning, staff and students should use the scanning functionality available on campus printers.
Yes. Apogee can discuss printing proofs, samples and available options before proceeding with an order.
Please contact the service directly to discuss your requirements.
Campus printer consumables are managed separately from Professional Print Services.
Printer ink levels are monitored automatically, with replacement managed by the relevant campus support teams.
For printer paper requests or issues with printer consumables, please contact the IT Service Desk.
For queries regarding professional printing orders, delivery arrangements, turnaround times or printing specifications, please contact Apogee directly.
For issues with campus printers, printing access or general IT printing support, please contact the IT Service Desk.