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Frequently asked questions

We hope you can find the answer to your question, however, if you have any further questions or need some advice, please don't hesitate to get in touch.

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Data Protection Privacy Notice for Callers to Clearing Hotline

About this notice

This privacy notice explains how Queen Mary University of London (QMUL) processes personal data of individuals who make a call to our Clearing Hotline during its period of operation.

QMUL is a data controller in terms of Article 4 of the General Data Protection Regulation and we process personal data in accordance with our Data Protection Policy.

 

How we use your personal data and the legal basis

We record telephone calls received during the Clearing period for the purposes of staff training by reviewing samples of telephone conversations conducted and, only as required, to retrieve a call that is the subject of a dispute, complaint or appeal, with a view to establishing the facts and determining the appropriate response or remedy, which will be in exceptional cases. We do this in the interests of offering a good service to any caller and in order to assist with resolution of any issues encountered by an enquirer/prospective applicant.

If you object to this, you will need to end the call when you are told that calls may be recorded or you can contact us after the call to exercise this right.

 

Sharing your personal data with others

Any recorded calls are only used internally and not shared with any third parties unless we are required to do so by law.

 

How long your personal data is kept

We intend to delete all recorded call information by the end of February 2019 at the latest.

 

Your rights and further information

For further information, including on your rights, please see https://www.qmul.ac.uk/privacy/

 

Please contact the Data Protection Officer if you have any questions.


Early Clearing begins on 5 July and runs until midday on 30 July.  The main Clearing event begins on the 16 August - A-Level results day.

Clearing is an opportunity for those who have missed the conditions of their offers or have changed their minds about the university or course they want to study.

The main reasons you may be eligible to use UCAS Clearing:

  • You are not holding any university offers but have a live UCAS application
  • You received offers but did not meet the conditions of both your firm and insurance choice offers
  • You received offers but declined them all or did not respond by the deadline
  • You applied after 30 June (when the main UCAS cycle ends all new applications go automatically into Clearing)

Some of our courses that have spaces will be available in Clearing.  We encourage you to contact us as soon as possible after receiving your results as places will fill up quickly.  Our Clearing vacancies will be regularly updated to reflect which courses are still available. 

A designated Clearing Hotline will be open from 7:30 am on 16 August for applicants receiving A-Level results from this summer’s examination period.  


No. Clearing opens on 5 July.  We will be unable to consider any Clearing applications or expressions of interest before this date.


Early Clearing at Queen Mary University of London refers to the Clearing period between 5 July and 30 July, and is available to applicants who have already received, or will receive their results, during this period.

This could include:

  • A-Level results from previous years
  • International Baccalaureate (IB) Diploma
  • Access to Higher Education Diplomas
  • European and Overseas qualifications suitable for entry to the first year of our Undergraduate degree courses.

Expressions of interest in joining a course at Queen Mary University of London through Early Clearing can be made from July 5 and no later than by midday on Monday 30 July.  

If you have already received your entry qualification results, or will receive your results during this period please contact our Admissions team on +44 (0)20 7882 5511 about joining Queen Mary.  Our Admissions Office is open Monday - Friday, 9am - 5pm.  

We will be unable to consider any expressions of interest after midday 30 July.  After this date, you will need to contact our Clearing Hotline during the main event on the morning of Thursday 16 August.   


You’ll be able to use Clearing if one of the following situations applied to you:

  • You are not holding any university offers but have a live UCAS application
  • You received offers but did not meet the conditions of both your firm and insurance choice offers
  • You received offers but declined them all or did not respond by the deadline
  • You applied after 30 June (when the main UCAS cycle ends, all new applications go automatically into Clearing)

We can consider expressions of interest and make an offer of study if you do not currently have a UCAS application. However, you’ll need to complete and submit a UCAS application in order to accept the offer.

If you haven’t yet applied, apply online now via UCAS Apply. You’ll need a reference as well as a personal statement to successfully complete your application.

 


Our Clearing course list will be published on our website in mid-August. 


You’ll need to have received all your qualification results before contacting us on 16 August. A step by step guide to the Clearing process and what to expect can be found in ‘Our Guide to Clearing’.


Absolutely! If the course you want to join has vacancies and you meet the minimum academic entry requirements that we’re looking for, you’ll need to contact our Clearing Hotline to confirm that we can offer you a place.


You must contact the University where you are holding a place to discuss your reason for wishing to decline their offer. They’ll advise you whether or not they are willing to release you into Clearing.

Before you ask to be released, you should contact Queen Mary University of London directly and confirm whether or not we are able to offer you a place on your chosen course of study. If this is the case, you’ll be given a verbal offer of study and sent a subsequent email communication directing you to refer yourself to Queen Mary University of London and your chosen course on UCAS Track. This email communication will also contain a deadline by which to refer yourself us.

Make sure you have a verbal offer from us before you get released from your current University as you may find yourself in Clearing without a University place anywhere.  Please ensure you meet the deadline to refer yourself in UCAS Track.  This will be communicated at the point of offer.

Queen Mary University of London is not obliged to accept any applicant who refers themselves to us without having made prior contact, or any applicant who refers themselves to us after the referral deadline.


After receiving a verbal offer of study, we’ll also send an email confirming your offer in writing with instructions on how to refer yourself to Queen Mary University and your chosen course of study on UCAS.  

Only once you’ve referred yourself to Queen Mary University and we’ve verified the information provided at the point of verbal offer will we confirm your place and make an unconditional offer of study.  This will then update on UCAS Track, at which point your place on your chosen course of study at Queen Mary University is secure.  


After receiving a verbal offer of study at Queen Mary, we’ll also send an email confirming your offer in writing with instructions to refer yourself to Queen Mary University via UCAS. This email will contain a deadline by which you must refer yourself to Queen Mary University of London. Queen Mary University of London are not obliged to accept any applicant who refers themselves to us after the communicated deadline.

You’ll need to choose Queen Mary as the institution – our Institutional code is Q50, and the email will contain the course code. Once you’ve done this, you’ll need to allow sufficient time for our Admissions team to verify the information provided at the initial point of offer and process an unconditional offer of study. This will usually take 1 - 2 working days, and will update on UCAS Track once complete.


Yes, international students can join Queen Mary through Clearing. You can enter the Clearing process if you:

  • decide to apply for a UK university after 30 June
  • didn’t receive or accept any of your offers
  • didn’t meet the conditions of your offer

To apply through Clearing you will need to register with UCAS, if you haven’t already.


English language requirements vary depending on the course you have applied for. For the most comprehensive information on degree requirements, including information on the required English test (IELTS) and whether or not you are required to take this test, please read more about our English language requirement webpages. 

You will need to have achieved a valid English language qualification or meet our English language requirements already to be able to apply through Clearing. 


After your place has been confirmed you will receive a CAS request email with details for your online student account, known as your MySIS account. Once you are logged on to your MySIS portal you will be able to submit all the relevant information needed to request a CAS.

If we have received all the relevant information, the details provided have been verified as correct by you and you are eligible to study in the UK, you will receive your CAS via email. If additional information is required this process will take longer. We will aim to send your CAS within 2 -3 working days but it may take longer if additional information is required. Please ensure you check your email account on a regular basis, including junk or spam folders.

For more information on student visas please take a look at our guide to making a successful Tier 4 application


Once you are accepted through Clearing and have been made an unconditional offer of study which has updated on UCAS Track, applicants requiring a visa will be sent an email inviting them to request a CAS (Confirmation of Acceptance for Studies) via your online MySIS portal. The login details for this will be included in the same email.

Once you have requested your CAS, our Admissions team will work to release your CAS (Confirmation of Acceptance for Studies) within 2-3 days. This will happen after you have verified that all of the details we have on file for them are correct. Once you have received your CAS, you will then be able to apply for your visa.

For more information on student visas please take a look at our guide to making a successful Tier 4 application


Adjustment runs from 16 August (A-Level results day) until 31 August.  It’s entirely optional, but offers the chance for applicants who have exceeded their offer conditions to look around for another programme or another University. 

With Adjustment, you do not have to release yourself from your current UCAS offer.  This means, those eligible for Adjustment can look for places at other universities whilst still holding their place at their original firm choice institution.

Everyone whose place has been confirmed can register for Adjustment in UCAS Track but you’re only eligible if you’ve both met and exceeded the conditions of your original firm choice.


Everyone whose place has been confirmed can register for Adjustment in UCAS Track, but you’re only eligible if you’ve both met and exceeded the conditions of your original firm choice.

Once you’ve registered for Adjustment, you’ll have five calendar days (including weekends) to search for an alternative course.


Courses with places available through Adjustment will be published online, alongside our Clearing vacancies. You’ll need to contact our main Clearing Hotline from 16 August onwards, and make it clear to our Hotline Operator that you are enquiring about a place through Adjustment.


You’ll need to contact our Clearing Hotline from 16 August onwards. Courses with places available through Adjustment will be published online, alongside our Clearing vacancies and you’ll need to make it clear to our hotline operator that you are enquiring about a place at Queen Mary University through Adjustment. A step by step guide to the Clearing process and what to expect can be found in ‘Our Guide to Adjustment’.


Yes, international students can join Queen Mary through Adjustment.

If you have already applied for a UK university through UCAS, and have exceeded the requirements of your firm offer, you may be able to change your chosen course or university. Please call our Clearing Hotline from 16 August to discuss your options.

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