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Student Health

24/7 Emotional Support for students when the University is closed.


Queen Mary’s student wellbeing services have been expanded significantly since the start of the Covid-19 pandemic, but we are not emergency services, and our staff work office hours; broadly, Monday to Friday, 9.00 am - 5.00pm. However, we recognise that students’ lives do not always fit around the opening hours of our wellbeing services, and people may need emotional support in the evenings, at weekends and Bank Holidays and on other days when the University is closed.

Emotional Support for students can now be accessed outside traditional office hours – our partnerships with Togetherall and Health Assured in particular have been developed to provide students with 24/7 support to complement our in-house wellbeing services, e.g. the Advice and Counselling Service, and the Disability and Dyslexia Service.

24/7 Wellbeing Helpline

Queen Mary are working with an organisation called Health Assured to provide our students with a 24/7 wellbeing helpline when our in-house services are closed. This kind of service is known as a Student Assistance Programme. Health Assured provide emotional support and ‘practical guidance’ through professionally qualified staff (typically counsellors).

Call 0800 028 3766 when our student wellbeing services are closed.


Togetherall offers unlimited, 24/7 accessible online support – you can connect with peers, chat online to clinicians, use self-help resources, join groups or take self-assessments. Lots of students at lots of universities find it an incredibly helpful resource. It is also completely confidential and staff at the University cannot see what you are writing or sharing.

Sign up to Togetherall using your Queen Mary e-mail address.

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