Queen Mary Account
Each Student, Staff, and Associate members of Queen Mary's community are given an IT account.
These accounts give you access to email, file storage, and other Queen Mary resources.
Each username is lowercase only: two letters followed by numeric digits, then @qmul.ac.uk. Your IT username will look like an email address, but it is the username you need to use to log in to all Queen Mary systems.
Example: ab123456@qmul.ac.uk
Account for Students
Make sure to use this exact username when logging in to systems such as email, MySIS, QMplus, and others.
When you start at Queen Mary you will receive an email with your temporary password.
You must register your account for Self-service Password Reset (SSPR) and choose a new password as soon as possible.
You will be prompted to provide additional security information, such as a mobile number and a personal email address.
We ask you to set a secure password and to keep it secret from others. Do not let anyone else use your username and password, no matter what reason they give you.
Once you have changed your password, you will be able to access all the services you will need at Queen Mary, such as connecting to the Queen Mary network, email, printing, accessing student service PCs and other essential tools such as QMplus (our online learning environment) and MySIS (the student records system).
Account for Staff
As part of the new starter induction you will either be sent a email pack (to your personal email) from HR or a representative from your department. This will outline your account details. Once you have this you will be able to use your QM device and other applications.
Multi-factor Authentication (MFA)
Multi-factor Authentication (MFA), also referred to as two factor authentication (2FA), adds an extra layer of security when accessing some online services. You may already use some form of MFA for online banking or to access your personal email account.
At Queen Mary, authentication requires a username, password and MFA to grant access. It is highly recommended that you use the Microsoft Authenticator app as your authenticator method which can be found in the Google Play Store or Apple App Store.
What is Microsoft Authenticator?
Microsoft Authenticator is a mobile app that enables secure sign-in verification. It supports number matching and passkeys and is available on Apple and Android devices.
When a user responds to an MFA push notification using the Authenticator app, they'll be presented with a number. They need to type that number into the app to complete the approval.
What is a Passkey?
A passkey is a secure credential that allows you to sign in using your fingerprint, facial recognition or device PIN instead of receiving a code by SMS text message.
What do I need?
- A smartphone, such as an iPhone or Android phone
- The Microsoft Authenticator app installed on your phone
- An internet connection on your phone
- Camera access and notifications enabled for Microsoft Authenticator.
If you have issues with either your account or with using MFA please contact service desk using the self-service link below.
Protecting your Data - Passwords
- Remember, your password is private, so keep it to yourself.
- Do not store passwords in your web browser
- Do not write your password down
- Never respond to email requests for your password, even if the email appears to come from Queen Mary. These are phishing attempts in order to steal your information.
Advice for Choosing a Password
QMUL’s policy and process for choosing a secure password is:
- The password must be between 12 and 20 characters.
- The password must:
- Contain UPPERCASE characters (A through Z).
- Contain lowercase characters (a through z).
- Numerals (0 through 9).
- The password must NOT
- Contain special characters (%!&@ etc.)
- You will not be able to reuse a password you have used before
