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IT Services

Policies

This page contains a list of IT Services Policies and Standard Operating Procedures (SOP) that help to define how the department operates. Overarching policies can be found on the QMUL Policy zone.

A document remains active until superseded and a new version is uploaded. If it is deemed no longer valid then the document is retired and removed from the list below.  

 

Governance Frameworks

IT Governance Framework - Under Construction

IT Project Governance - Under Construction

 

 

Information Security & Data Governance (SOP) Policies

IS01 Information Security & Acceptable Use Policy [PDF 224KB]
Approved by: IGG Last Review 15.01.25                                                                                           

DG00 Review and Update of Polices [PDF 250KB]
Approved by: ITLT  Last review: 01.12.22

 

Managing Information
DG01 Information Risk Assessments [PDF 365KB]
Approved by: ITLT  Last review: 02.02.23

DG09 Information Classification [PDF 391KB]
Approved by: IGG  Last review: 24.06.2022

 

Procurement & Confidentiality
DG03 Third Party Access to Information [PDF 429KB]
Approved by: ITLT  Last review: 02.02.23

DG04 Contracting for IT Services [PDF 547KB]
Approved by: ITLT  Last review: 20.02.17

DG07 Procuring IT Hardware & Software [PDF 270KB]
Approved by: ITLT  Last review: 02.02.23

 

Operations

IS28 Joiners Movers and Leavers Policy [PDF 164KB]
Approved by: IGG  Last review: 15.01.25

DG08 Implementing IT Systems [PDF 369KB]
Approved by: ITLT  Last review: 02.02.23

DG06 IT Incident (Malfunction) Reporting [PDF 354KB]
Approved by: ITLT  Last review: 10.12.21

IS14 Reuse and disposal of IT equipment [PDF 168KB]
Approved by: IGG  Last review: 15.01.25

DG17 IT User Account Management Policy [PDF 273KB]
Approved by: ITLT  Last review: 02.02.23

DG19 IT Remote Access [PDF 397KB]
Approved by: ITLT  Last review: 31.03.17

DG20 Access to and Use of Email
Superseded by: IS01 Information Security & Acceptable Use Policy - 27.03.23

DG23 Computer Room Operation [PDF 408KB]
Approved by: ITLT  Last review: 29.06.20

DG24 Working in Secure Areas [PDF 241KB]
Approved by: ITLT  Last review: 02.02.23

DG25 Configuration, Change and Release Management [PDF 272KB]
Approved by: ITLT  Last review: 02.02.23

DG28 Network Management [PDF 665KB]
Approved by: ITLT  Last review: 31.03.17

DG29 Acceptable Use of IT
Superseded by: IS01 Information Security & Acceptable Use Policy - 27.03.23

ITS Computing Device Policy v1.8 [PDF 709KB]
Approved by: ITLT Last review:  30.08.24

ITP07 - Self Managed Devices [PDF 360KB]
Approved by: ITLT Last review: 22.03.22

 

Security

DG05 Information Security Incident Reporting [PDF 269KB]
Approved by: ITLT Last review: 02.02.23

IS26 Awareness and Training Policy v1.0 [PDF 164KB]
Approved by: IGG Last review: 15.01.25

IS15 Access Control Policy [PDF 196KB]
Approved by: IGG  Last review: 15.01.25

IS18 Cryptographic Controls Policy [PDF 167KB]
Approved by: IGG  Last review: 15.01.25

DG18 Password Management 
Superseded by: IS01 Information Security & Acceptable Use Policy - 27.03.2023

DG21 Disconnection from the system
Approved by: ITLT  Last review: Retired

DG27 IT Security Incident Management [PDF 284KB]
Approved by: ITLT  Last review: 10.12.21

Secure Desk Working Policy
Superseded: IS01 Information Security & Acceptable Use Policy - 27.03.2023

Use of Cloud Services [PDF 166KB]
Approved by: IGG  Last review: 15.01.25

 

System Recovery
QMUL BC Policy V1.5.pdf
Approved by: ITLT  Last review: 29.01.21

IS21 Backup Policy [PDF 156KB]
Approved by: IGG  Last review: 15.01.25

 

Logs & Audits
DG13 Managing Information Records
Approved by: IGG  Last review: Retired

IS20 Logging and Monitoring Policy [PDF 166KB]
Approved by: IGG  Last review: 15.01.25



 

IT Related Policies

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Information Governance

Records Management

Managing Electronic Information

Data Protection Policy [PDF 268KB]

Janet acceptable use policy

Central Print Policy [PDF 498KB]

Patch Management Policy [PDF 717KB]

BYOD Policy [PDF 523KB]
BYOD Appendix - B [PDF 244KB]

Guidance Documents

ITS Device Policy Guidance v2.4 [PDF 428KB]

Guidelines on Cloud Services [PDF 669KB]

Web Application Guidance [PDF 1,000KB]

SDD and NCR Naming Convention [PDF 704KB]

Guide to current service offering - PC and Print May 2016 [PDF 88KB]

IT Service Offerings Description Document v4.0 [PDF 954KB]

Guidance for Recruiting Individuals [PPT 479KB]

IS14 Staff Travelling to High-risk Countries [PDF 1,217KB]

  

Risk Management

QMUL Risk Policy

QMUL Risk Management

 

 

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