This page contains a list of IT Services Policies and Standard Operating Procedures (SOP) that help to define how the department operates. Overarching policies can be found on the QMUL Policy zone.
A document remains active until superseded and a new version is uploaded. If it is deemed no longer valid then the document is retired and removed from the list below.
IT Governance Framework - Under Construction
IT Project Governance - Under Construction
IS01 Information Security & Acceptable Use Policy [PDF 224KB]Approved by: IGG Last Review 15.01.25
DG00 Review and Update of Polices [PDF 250KB]Approved by: ITLT Last review: 01.12.22
Managing InformationDG01 Information Risk Assessments [PDF 365KB]Approved by: ITLT Last review: 02.02.23
DG09 Information Classification [PDF 391KB]Approved by: IGG Last review: 24.06.2022
Procurement & ConfidentialityDG03 Third Party Access to Information [PDF 429KB]Approved by: ITLT Last review: 02.02.23
DG04 Contracting for IT Services [PDF 547KB]Approved by: ITLT Last review: 20.02.17
DG07 Procuring IT Hardware & Software [PDF 270KB]Approved by: ITLT Last review: 02.02.23
Operations
IS28 Joiners Movers and Leavers Policy [PDF 164KB]Approved by: IGG Last review: 15.01.25
DG08 Implementing IT Systems [PDF 369KB]Approved by: ITLT Last review: 02.02.23
DG06 IT Incident (Malfunction) Reporting [PDF 354KB]Approved by: ITLT Last review: 10.12.21
IS14 Reuse and disposal of IT equipment [PDF 168KB]Approved by: IGG Last review: 15.01.25
DG17 IT User Account Management Policy [PDF 273KB]Approved by: ITLT Last review: 02.02.23
DG19 IT Remote Access [PDF 397KB]Approved by: ITLT Last review: 31.03.17
DG20 Access to and Use of EmailSuperseded by: IS01 Information Security & Acceptable Use Policy - 27.03.23
DG23 Computer Room Operation [PDF 408KB]Approved by: ITLT Last review: 29.06.20
DG24 Working in Secure Areas [PDF 241KB]Approved by: ITLT Last review: 02.02.23
DG25 Configuration, Change and Release Management [PDF 272KB]Approved by: ITLT Last review: 02.02.23
DG28 Network Management [PDF 665KB]Approved by: ITLT Last review: 31.03.17
DG29 Acceptable Use of ITSuperseded by: IS01 Information Security & Acceptable Use Policy - 27.03.23
ITS Computing Device Policy v1.8 [PDF 709KB]Approved by: ITLT Last review: 30.08.24
ITP07 - Self Managed Devices [PDF 360KB]Approved by: ITLT Last review: 22.03.22
Security
DG05 Information Security Incident Reporting [PDF 269KB]Approved by: ITLT Last review: 02.02.23
IS26 Awareness and Training Policy v1.0 [PDF 164KB]Approved by: IGG Last review: 15.01.25
IS15 Access Control Policy [PDF 196KB]Approved by: IGG Last review: 15.01.25
IS18 Cryptographic Controls Policy [PDF 167KB]Approved by: IGG Last review: 15.01.25
DG18 Password Management Superseded by: IS01 Information Security & Acceptable Use Policy - 27.03.2023
DG21 Disconnection from the systemApproved by: ITLT Last review: Retired
DG27 IT Security Incident Management [PDF 284KB]Approved by: ITLT Last review: 10.12.21
Secure Desk Working PolicySuperseded: IS01 Information Security & Acceptable Use Policy - 27.03.2023
Use of Cloud Services [PDF 166KB]Approved by: IGG Last review: 15.01.25
System RecoveryQMUL BC Policy V1.5.pdfApproved by: ITLT Last review: 29.01.21
IS21 Backup Policy [PDF 156KB]Approved by: IGG Last review: 15.01.25
Logs & AuditsDG13 Managing Information RecordsApproved by: IGG Last review: Retired
IS20 Logging and Monitoring Policy [PDF 166KB]Approved by: IGG Last review: 15.01.25
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Information Governance
Records Management
Managing Electronic Information
Data Protection Policy [PDF 268KB]
Janet acceptable use policy
Central Print Policy [PDF 498KB]
Patch Management Policy [PDF 717KB]
BYOD Policy [PDF 523KB]BYOD Appendix - B [PDF 244KB]
ITS Device Policy Guidance v2.4 [PDF 428KB]
Guidelines on Cloud Services [PDF 669KB]
Web Application Guidance [PDF 1,000KB]
SDD and NCR Naming Convention [PDF 704KB]
Guide to current service offering - PC and Print May 2016 [PDF 88KB]
IT Service Offerings Description Document v4.0 [PDF 954KB]
Guidance for Recruiting Individuals [PPT 479KB]
IS14 Staff Travelling to High-risk Countries [PDF 1,217KB]
QMUL Risk Policy
QMUL Risk Management