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School of Mathematical Sciences

William Ng


Student Support Officer

Telephone: +44 (0)20 7882 5454
Room Number: Mathematical Sciences Building, Room: MB-102
Office Hours: Monday to Friday, 9.00am to 5.00pm


As Student Support Officer, William provides professional support for all aspects of undergraduate and postgraduate administration and is a key member of the School's Professional Services Team, responsible for providing expert pastoral care and support to all students within the School of Mathematical Sciences as well being the link between students, the school and central college support services.


This involves:

  • Create and run a variety of support mechanisms to support students throughout their student journey (i^2 Keepin’ it real)
  • Help students get the most out of life as a student and fulfil their full potential
  • Be the first point of contact for all students and signpost students to relevant support services and mechanisms
  • Offer advice on matters which may be impeding a student’s ability to study
  • To make the student experience the best it can possibly be
  • Manage and monitor the School’s engagement policy and offer support mechanisms to get students re-engaged with their programme of study
  • Manage the School’s extenuating circumstances policy (circumstances that are outside a student’s control which may have a negative impact on a student’s ability)
  • Leading on the School’s student feedback procedures for assuring academic standards and enhancing the student learning experience