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Advice and Counselling Service

Domestic abuse

What is domestic abuse? 

Domestic abuse, or domestic violence, is defined as any incident of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of their gender or sexuality.  

If you are experiencing abusive behaviour, it is important to remember that the abuse is not your fault, that domestic abuse is against the law, and that you don't have to deal with this on your own. There is a lot of support available. 

Urgent support 

In an emergency you should call the Police on 999 (you do not need a signal or credit to do so). We would also encourage you to call Refuge’s 24 hour National Domestic Violence helpline on 0808 2000 247. 

Queen Mary’s Report and Support  

The Report and Support webpages provide more information about domestic and/or familial abuse, including details of specialist external organisations who can help. 

You can use Report and Support to do any or all of the following: 

  • Let the University know about your experience (and help inform future prevention work). 
  • Request support from the Advice and Counselling Service.  
  • Request formal action (such as a University investigation). 

Alternatively, you can contact us directly for advice and support to help you decide what course of action you may want to take. 

Support from Advice and Counselling 

Welfare Advice: our welfare advisers can offer you advice and guidance with practical issues including housing, finances and studies.  

Counselling: Counsellors can support you with the difficult emotions you may be experiencing as a result of domestic abuse, or fear of domestic abuse. Having the space to think about your feelings in a confidential setting can help you to decide what action you want to take (if any), and can help you to feel emotionally supported in your choice. 

Confidentiality: Please be reassured that the Advice and Counselling Service is confidential. This means that the fact that you have attended appointments at the Advice and Counselling Service, and anything discussed during appointments, will not normally be passed to anyone outside the Service without your permission. Read our confidentiality policy for further information. 

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