AskQM Frontline Enquiry Team
The AskQM Frontline Enquiry Team is the first line of support for students at Queen Mary University of London. As well as supporting students online via the new student enquiry management system, AskQM, we also provide an in-person and telephone service for our students.
To learn more about AskQM and how you can use it to find out answers to your questions fast, please see our AskQM information page.
**New Students**
Please be advised that our desks and phone lines will be extremely busy during September-October and, to avoid the queues, you may wish to find the information yourself online or raise an enquiry though the AskQM student enquiry system.
- If you have any questions about the Enrolment process or your student record, browse the Enrolment FAQs
- ID cards for new students can be collected at our Hubs by appointment only. Guidance on how to book an appointment can be found on our ID Card Collection page
- For support with how to pay your tuition fees or submit a payment instalment plan, view the Tuition Fees website
New AskQM Hubs now open!
Our new Hubs on the Whitechapel Campus and Lincoln's Inn Fields Campus are now open! Please see the tabs below for information on location and opening hours.
We will be opening our fifth Hub at the Charterhouse Square Campus soon - please check back here for updates.
- AskQM iQ East Court, Mile End
- AskQM Mile End Library
- AskQM Whitechapel
- AskQM Lincoln's Inn Fields
- Telephone service
The hours listed below are indicative of our standard opening and closing times, please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00 (The desk will be open 09:00-16:30 from Monday 15th September to Friday 3rd October)
- Saturday - Sunday: Closed
Changes to Service Notice
The desk will be open 09:00-16:30 from Monday 15th September to Friday 3rd October.
Where to find us
AskQM iQ East Court is located on Mile End Campus, in East London. We are located on the Ground Floor of iQ East Court (building 64 on the campus map).
Nearest London Underground stations are Mile End on the Hammersmith and City, District and Central lines, and Stepney Green on the Hammersmith and City and District lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
Correspondence via AskQM
For the attention of third parties inclusive of institutions and document recipients. Please note that digital documentation orders will be provided from the address reply@ask.qmul.ac.uk, as our previous address (studentenquiry@qmul.ac.uk) has been decommissioned. Documents provided by the address reply@ask.qmul.ac.uk are authentic and have been produced by Registry Services, Queen Mary University of London. Please be aware that verification of awards and documentation is still managed via the Hedd Portal and instructions on how to log these requests are detailed on our Hedd Portal Webpage.
The AskQM Frontline Enquiry Response Team will do their best to assist with any queries students have and will resolve these where possible. If your query does not fall within the remit of what we can assist with, we will triage and provide relevant contact information for alternative Queen Mary departments that are better placed to support you with enquiry resolution.
Please note that we expect all students making use of our frontline services to comply with the Code of Student Discipline as found on the Directorate of Governance and Legal Services policy page. Failure to abide by this code of conduct may result in the withdrawal of service and be met with an appropriate penalty as detailed in the policy.