AskQM Frontline Enquiry Team
The Student Enquiry Centre is now the AskQM Frontline Enquiry Team. As well as supporting students online via the new student enquiry management system, AskQM, we also provide an in-person and telephone service to our students.
With the introduction of the AskQM student enquiry system in April 2025, we are the first line of support for students raising using AskQM. For IT Support, for example access issues, please contact IT Services for assistance.
Plus, we will be opening more sites at our London campuses over the next few months to make it easier for you to visit us if you need support!
To learn more about AskQM and how you can use it to find out answers to your questions fast, please see our AskQM information page.
New AskQM Hub now open!
Our new Hub in the Mile End Library is now open! Please see the tabs below for information on location and opening hours.
The hours listed below are indicative of our standard opening and closing times, please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00*
- Saturday - Sunday: Closed
*During the Queen Mary Exam period, Thursday 8 May - Friday 6 June, our counter will be open from 09:00.
Changes to Service Notice
During the Queen Mary Exam period, Thursday 8 May - Friday 6 June, our counter service and phoneline will open at 09:00 rather than 10:00.
The desk will be closed from 13:00 on Friday 23rd May for staff training.
Where to find us
AskQM iQ East Court is located on Mile End Campus, in East London. We are located on the Ground Floor of iQ East Court (building 64 on the campus map).
Nearest London Underground stations are Mile End on the Hammersmith and City, District and Central lines, and Stepney Green on the Hammersmith and City and District lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
The hours listed below are indicative of our standard opening and closing times, please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In-person opening hours
- Monday - Friday: 10:00 - 16:00*
- Saturday - Sunday: Closed
*During the Queen Mary Exam period, Thursday 8 May - Friday 6 June, our counter will be open from 09:00.
Changes to Service Notice
During the Queen Mary Exam period, Thursday 8 May - Friday 6 June, our counter service and phoneline will open at 09:00 rather than 10:00.
The desk will be closed from 13:00 on Friday 23rd May for staff training.
Where to find us
AskQM Mile End Library is located on Mile End Campus, in East London. We are located on the Ground Floor of the Mile End Library (building 32 on the campus map). Please use your ID card to open the Library turnstile (electronic gate) and you will find us directly in front of you. If you are visiting us to collect a new ID card and therefore unable to get passed the turnstile, please let the Library staff know so they can authorise your access.
Nearest London Underground stations are Mile End on the Hammersmith and City, District and Central lines, and Stepney Green on the Hammersmith and City and District lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
The hours listed below are indicative of our standard phoneline hours. Please see our 'Changes to Service Notice' below for any changes to our normal service hours before calling.
If you would like to speak to a member of the Frontline Enquiry Response Team via the phone, please see our contact details below.
Telephone information
- Phone number: 0207 882 5005 / +44 20 7882 5005
- Opening hours: Monday - Friday, 10:00-12:00 and 14:00-16:00*
*During the Queen Mary Exam period, Thursday 8 May - Friday 6 June, our phone line will be open at 09:00.
Changes to Service Notice
The phoneline will be closed during the afternoon of Friday 23rd May for staff training.
Correspondence via AskQM
For the attention of third parties inclusive of institutions and document recipients. Please note that digital documentation orders will be provided from the address reply@ask.qmul.ac.uk, as our previous address (studentenquiry@qmul.ac.uk) has been decommissioned. Documents provided by the address reply@ask.qmul.ac.uk are authentic and have been produced by Registry Services, Queen Mary University of London. Please be aware that verification of awards and documentation is still managed via the Hedd Portal and instructions on how to log these requests are detailed on our Hedd Portal Webpage.
The AskQM Frontline Enquiry Response Team will do their best to assist with any queries students have and will resolve these where possible. If your query does not fall within the remit of what we can assist with, we will triage and provide relevant contact information for alternative Queen Mary departments that are better placed to support you with enquiry resolution.
Please note that we expect all students making use of our frontline services to comply with the Code of Student Discipline as found on the Directorate of Governance and Legal Services policy page. Failure to abide by this code of conduct may result in the withdrawal of service and be met with an appropriate penalty as detailed in the policy.