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Wolfson Institute of Population Health

Ms Sophie Spitters


Research Associate



I am a human factors and quality improvement researcher working in the Centre for Primary Care of the Wolfson Institute of Population Health. My main interests lie in the investigation, co-creation and implementation of processes and technologies to support people’s health, care and wellbeing. As a social scientist, I enjoy working in interdisciplinary teams, collaborating with patients, healthcare professionals and other researchers to understand real-world problems and implement creative solutions.

I joined QMUL in November 2022 to work on the NIHR-funded ModCons study. The study aims to understand how decisions on consultation modality (e.g. face-to-face, phone, video or text) are navigated in primary care.

Before joining the Institute, I studied the improvement of children’s allergy services as part of my PhD at Imperial College London. Here, I conducted four ethnographic case studies to unpack the dynamic development of paediatric allergy care pathway interventions, which were shaped by local conditions and a more or less systematic quality improvement process. During this time, I lectured on quality improvement on the Imperial College Master of Public Health.


Research Interests:

Health Services Research, Quality Improvement, Human Factors, Co-design, Science Philosophy, Social Science


Outstanding Publications

Warner JO, Spitters SJIM, 2017, Integrating care for children with allergic diseases: The United Kingdom experience, Current Allergy and Clinical Immunology, 30, 172-178.


Lennox L, Barber S, Stillman N, et al, 2021, Conceptualising interventions to enhance spread in complex systems: a multi-site comprehensive medication review case study, BMJ Quality & Safety, 31, 31-44.

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